Manager, Optus Operations
1 month ago
As the Nokia representative the individual is accountable for the delivery of the relevant commercial targets (CSL, KPI and OLA’s).
The leadership role involves direct management of the Onshore Cloud & Switching (Mobile & Fixed Voice) Team.
The position includes representing Nokia in regular meetings with the Optus Business Units, Third Party vendors, providing governance level reporting on performance of both Nokia and Optus and driving actions back into Nokia and Optus to facilitate collaboration and continual service improvement to meet the needs of both organizations.
- Provide leadership to the team, ensuring they have clear accountabilities and goals, with regular feedback and continuous improvement
- Conduct regular reviews with direct reports to understand their personal goals and assist them to achieve these
- Lead governance activities between Nokia and Optus business units.
- Drive service improvement activities with the customer in conjunction with other Nokia departments dealing with Blueprint compliance, Services Strategy, Lean Six Sigma programs and any other required improvement mechanisms.
- Translate contractual SLA/KPI into Operational Level Agreements (statement of work and metrics) with all end-to-end stakeholders.
- Ensure Nokia achieve Critical CSLs, KPIs and OLA as they relate to responsible area
- Facilitate critical Service Assurance action/recovery actions in close relationship with all Service Assurance delivery functions
- Embed automation in the Network Operations function
- Foster relationships, build customer trust, manage difficult situations, and negotiate conflicts with a technical focus.
- Create an environment in which customers will be encouraged to take further steps to increase the business with Nokia (up-scope).
Key Characteristics:
- A leader who enjoys people, working with and in teams to deliver shared goals
- Creates a positive environment for their team to be motivated and driven to deliver
- Able to build relationships for mutual benefit
- Has a broad perspective across the business to understand perspectives of stakeholders
- Self-motivated, organised and driven to achieve outcomes
- Proficient in technical & operations aspects of the Telecommunications Networks
- Articulate at describing technical items to non-technical people
- A resilient and balanced person, adept and managing a high-pressure environment
- An understanding of commercial aspects of a managed services account
Skills & Knowledge:
- Broad Multi-Vendor Product knowledge
- ITILv4 knowledge and certification
- Telcom Engineering background or equivalent experience
- Extensive experience in Incident & technical bridge management
- Experience in Maintenance, Network Operations and/or Technical Support activities
- Knowledge of proactive & preventive maintenance strategies, tools and techniques
- Able to work in a multicultural environment, across different countries or organizations
- Communicate clearly and concisely
- Customer Focus
- Decision Making
- Analytical / advanced Excel skills
- Presentation skills
Recruitment Synopsis:
For the individual to generate success in this role, they must fulfill below:
- 5 years of experience as NOC Managerial role for a major telecommunications provider
- Experience in Telcom Networks: 4G & 5G and 3GPP core network architectures
- Business Performance Oriented: no/low percentage of penalties applied in the MS project under his/her responsibility.
- Experience successfully operating in multi-site delivery environments (On and Off-Shore Delivery Centers)
- English proficiency mandatory
- Previous role in Managed Services such as SDM, PMO, Transition, Transformation, Solution Architect is a plus
Key Targets:
- People: Health and Safety; Team engagement; Unplanned leave
- Financial: Cost; Revenue; Margin
- Customer: Customer Satisfaction (Quarterly Business Review Score); Contract Performance Targets (CSL/KPI)
Come create the technology that helps the world act together
Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work
What we offer
Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.
Nokia is committed to inclusion and is an equal opportunity employer
Nokia has received the following recognitions for its commitment to inclusion & equality:
- One of the World’s Most Ethical Companies by Ethisphere
- Gender-Equality Index by Bloomberg
- Workplace Pride Global Benchmark
At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.
Join us and be part of a company where you will feel included and empowered to succeed.
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