Senior Technology Operations Manager

2 days ago

Macquarie Park, Australia Optus Full time

Job Overview

We are seeking an experienced Senior Technology Operations Manager to join our team at Optus, where you will play a key role in ensuring the timely delivery of quality changes and managing hardware and software deployments. As a Senior Technology Operations Manager, you will be responsible for building and maintaining a standards' catalog, triaging demands in the EUT queue, and reviewing requirements from business stakeholders.

About the Role

  • Lead the End User Technology team that provides 3rd level support, management, and maintenance of the SOE desktop and Modern Workplace platforms.
  • Monitor industry developments and identify opportunities for improvement to the Modern Workplace environment.
  • Manage a technology portfolio that includes both hardware (desktop/mobile devices and digital office equipment) and platforms (O365 and mobility solutions).
  • Review and document existing systems, processes, and standards, maintaining documentation as changes are made.
  • Assist in identifying technologies that will improve customer satisfaction, reduce cost, or improve efficiency.
  • Participate in the End User Technology Review Forum and maintain key internal systems and services.

What You'll Need

  • A proven track record in a similar role or degree/Diploma qualification in Engineering, Telecommunications, Information Technology, or a related field.
  • Excellent knowledge of collaboration systems, including Microsoft Office 365, Microsoft Teams, SharePoint, and Yammer.
  • Strong documentation and reporting skills.
  • Exceptional interpersonal and communication skills with management and peers within and outside the team.
  • The ability to conduct periodic assessments of services and propose continuous service improvement initiatives.
  • Active participation in completing the approved EUT Service Improvement Plan.

Benefits

  • An estimated salary range of $120,000 - $150,000 per annum, depending on experience.
  • Inclusive paid parental leave, up to 14 weeks for the primary caregiver.
  • All Optus employees have access to resources, webinars, and support via the 'Parents at Work portal.'
  • The opportunity to own your growth by accessing an extensive online and facilitator-led learning catalogue, even earning an MBA micro-credential via OptusU (University).
  • Connect at work through one of our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans, and Yarn Network.
  • Vibrant campus life, featuring a variety of facilities, including restaurants, cafes, gymnasium, GP, and post office.
  • Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon.

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