Manager, Ai Assets

4 weeks ago

Macquarie Park, Australia Optus Full time

**Manager, AI Assets**:
**Date**:12 Dec 2024

**Location**: Macquarie Park, Australia

**Company**:Singtel Group

**Manager, AI Assets**

**Optus & AI**
At Optus, our vision is to become Australia’s most loved everyday brand with lasting customer relationships. For decades we’ve said yes when others have said no. This optimistic challenger spirit makes us who we are today.

We’ve been using AI to improve the lives of our customers for almost ten years. From understanding the root cause of customer issues and proactively resolving them, to using it to inform our investment decisions, AI is embedded into what we do.

With new cutting-edge tech at our fingertips, exciting partnerships under our belt and around every corner (Google and Samsung to name a couple), and a growing collective of talented people, we’re taking AI at Optus to the next level.

We’re bringing together the most curious-minded people to solve real problems, connect Australians like never before, and help shape the future of Optus while we’re at it. And your future too. We’re already on our way, and ahead of lots of the competition. Now’s the time to go bigger than ever.

This is no ‘quick win’ - we’re in this for the long haul because we know the positive impact it can make on our customers, communities and colleagues. We’re committed to doing it responsibly and ethically and we want you to be a part of it. You’re invited to join the Optus AI division.

**Big opportunities. Cutting-edge innovation.**

**Your day to day will consist of...**
- Develop, prioritise, and deploy reusable AI assets such as training datasets, enriched data, synthetic attributes, and test datasets to enable the rapid and secure implementation of AI solutions in real-time environments
- Automate the real-time assessment of AI models to maintain high performance and accuracy, especially in dynamic scenarios involving customer interactions and instant data processing
- Oversee the management and optimisation of cloud-based models, ensuring scalability, security, and performance, with a strong emphasis on safeguarding sensitive customer data
- Collaborate closely with Infrastructure, Data, and Architecture teams to ensure seamless integration of AI assets into existing systems, supporting secure, efficient data flows and low-latency operations
- Continuously monitor and optimise the performance and scalability of AI models, aligning outcomes with business objectives while maintaining rigorous data security and privacy standards
- Design and manage APIs and data flows to enable seamless, real-time communication between systems and models, ensuring efficient and secure data exchange

**What makes you perfect for the role?**
- Proven experience in industries such as telecommunications or sectors managing sensitive customer data, with a strong understanding of data privacy and AI governance regulations
- Expertise in cloud brokerage, multi-cloud management, and cost optimisation, ensuring scalable and efficient solutions
- Advanced proficiency in tools like MS Excel, PowerPoint, Word, and collaboration platforms such as JIRA and Confluence
- Strong leadership and communication skills, with the ability to inspire and influence stakeholders at all levels of the organisation
- Demonstrated ability to navigate complex, regulated environments, ensuring compliance while driving innovation and value
- Bachelor's degree in Data Science, Computer Science, or a related field, with advanced degrees (Master's or PhD) highly regarded

**Optus is a place where we let you do you. We offer a range of benefits including**:

- 3 days in the office, 2 days remote - with flexible hours to suit
- Inclusive paid parental leave with up to 14 weeks for the primary care giver
- All Optus employees have access to resources, webinars and support via the ‘Parents at Work portal’
- Own your own growth by accessing an extensive online and facilitator led learning catalogue - even earn a MBA micro-credential via OptusU (University)
- Connect at work through one of our employee-led volunteer groups: Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans and Yarn Network
- Vibrant campus life and a variety of facilities including restaurants, cafes, gymnasium, GP, and post office.
- Easy travel to Sydney Campus: Macquarie University Metro Station (every 6-8 minutes); morning and afternoon

Curious about our culture? Go behind the scenes with our people by searching #OptusLife on LinkedIn

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