Incident & Problem Manager

2 months ago


Macquarie Park, Australia Optus Full time

**Location**: Macquarie-Park, NSW
**Company**: Optus
**Type**: Full Time
**Job ID**: 161122
**Date**: 6 October 2024 1:54 AM
We don’t sit back and wait for the future to happen, we are out there crafting our own path through new technology, innovation, and investment. We are truly a challenger brand, with challenger spirit.
The Problem and Incident Manager is responsible for managing and coordinating all aspects of the problem and incident management processes within service delivery.
Ready to reimagine your career at Optus?
**Incident Management**: Monitor the service desk and system alerts to identify incidents quickly and take immediate action to mitigate impact.
**Continuous Improvement**: Review and refine the incident and problem management processes regularly to ensure efficiency and alignment with industry best practices (e.g., ITIL).
**Governance and Compliance**: Ensure that all incidents and problems are managed in accordance with agreed Service Level Agreements (SLAs) and Operational Level Agreements (OLAs).
It starts with you
Proven experience in incident and problem management, preferably within an ITIL framework.
Proficiency in IT Service Management (ITSM) tools ServiceNow and Jira.
Strong analytical skills to assess incidents, identify patterns, and determine root causes.
You must be an Australian citizen and be eligible for Federal Government security clearance.
The good stuff
3 days in the office, 2 days remote - with flexible hours to suit
Inclusive paid parental leave, up to 14 weeks for the primary care giver
All Optus employees have access to resources, webinars and support via the ‘Parents at Work portal’
Own your own growth by accessing an extensive online and facilitator led learning catalogue - even earn a MBA micro-credential via OptusU (University)
Connect at work through one of our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans and Yarn Network
Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office
Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon
At Optus, we have an ambitious goal to be Australia’s most loved everyday brand. Curious about our culture? Go behind the scenes with our people by searching #OptusLife on LinkedIn.



  • Macquarie Park, Australia Singtel Full time

    We're a challenger brand that's always pushing the boundaries of innovation and technology. As a key member of our team, you'll play a crucial role in refreshing our LAN/WAN/Wi-Fi platforms and integrating them with our shared common services and Optus management platforms.The Problem and Incident Manager is responsible for overseeing the entire problem and...


  • Collingwood Park, Queensland, Australia Bank Australia Full time

    About UsAt Bank Australia, we are committed to using the business of banking as a force for good. Our purpose-driven approach aims to create positive impact for people and the planet.Salary PackageWe offer a competitive salary of approximately $120,000 per annum, plus 13% superannuation. Our flexible working options, including remote work arrangements,...


  • Collingwood Park, Queensland, Australia Bank Australia Full time

    We are seeking an experienced IT Change, Problem, and Incident Lead to join our Information Technology team at Bank Australia.**Key Responsibilities:**Provide strategic leadership and guidance to the Change Advisory Board (CAB) and other stakeholders to foster a culture of collaboration and continuous improvement.Develop and maintain policies, standards,...


  • Collingwood Park, Queensland, Australia Bank Australia Full time

    **Driving Positive Change in IT**At Bank Australia, we're committed to using the business of banking as a force for good. As an IT Change, Problem, and Incident Management Lead, you'll play a crucial role in maintaining seamless IT service delivery and enhancing operational efficiency.**Your Key Responsibilities**Provide leadership and guidance to the Change...

  • Incident Manager

    2 days ago


    Macquarie Park, Australia Optus Full time

    **Incident Manager**: **Date**:19 Nov 2024 **Location**: Macquarie Park, Australia **Company**:Singtel Group It starts with YES! At Optus, we have an ambitious goal to be Australia’s most loved everyday brand. Optus Enterprise Delivery group manages the highest level of incident escalation and major incident management. We are seeking an experienced...


  • Parramatta Park, Queensland, Australia AMP - General Full time

    {'heading1': 'Help People Create Their Tomorrow', 'description1': 'At AMP, we're transforming into a nimbler business with a new leadership and thinking. We're looking for big thinkers to help redefine what financial services could be. If you have a passion for helping people create their tomorrow, while creating your own, we invite you to join our team.',...


  • Macquarie Park, Australia Catholic Healthcare Full time

    Program Manager, Incident and RiskCatholic Healthcare is seeking a highly skilled Program Manager to lead the implementation and adoption of enterprise risk, incident, complaints, and safety management across the organisation.The successful candidate will have extensive project management expertise and demonstrated experience in successful implementation of...


  • Macquarie Park, Australia Catholic Healthcare Full time

    Program Manager, Incident and Risk SpecialistCatholic Healthcare is seeking a highly skilled Program Manager to join our Practice, Risk and Quality team. As a Program Manager, Incident and Risk Specialist, you will be responsible for the end-to-end delivery of enterprise risk, incident, complaints, and safety program of work.Key Responsibilities:Deliver...


  • Parramatta Park, Queensland, Australia AMP - General Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Experience Specialist to join our team at AMP. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.Key ResponsibilitiesProvide outstanding customer service through various...


  • Parramatta Park, Queensland, Australia AMP - General Full time

    Transforming the Future of Financial ServicesAt AMP, we're embarking on an exciting journey to redefine the financial services landscape. As a Customer Services Officer, you'll play a pivotal role in shaping this transformation by delivering exceptional service to our customers.Your ImpactYou'll contribute to a high-performing team that provides outstanding...


  • Macquarie Park, Australia Catholic Healthcare Full time

    Program Manager, Incident and RiskAt Catholic Healthcare, we're seeking a highly skilled and experienced Program Manager to join our Practice, Risk and Quality team. This is an exciting opportunity to work on the end-to-end delivery of enterprise risk, incident, complaints, and safety program of work.Key Responsibilities:Deliver projects to support the...

  • Project Delivery Lead

    2 weeks ago


    Parramatta Park, Queensland, Australia AMP - General Full time

    {"title": "Job Description", "content": "At AMP - General, we're transforming our business to meet the changing needs of our customers. We're looking for a skilled WDEP Delivery Manager to join our team and help us deliver high-quality technology projects.The successful candidate will work closely with various stakeholders to develop project priorities,...


  • Parramatta Park, Queensland, Australia AMP - General Full time

    Job Title: Quality Assurance SpecialistJob Summary:We are seeking a Quality Assurance Specialist to join our team at AMP. As a Quality Assurance Specialist, you will be responsible for completing quality assurance activities on Customer Complaints to check compliance with regulation and ensure consistent and appropriate outcomes are being provided to...


  • Parramatta Park, Queensland, Australia AMP - General Full time

    About AMPAMP is a dynamic and forward-thinking organization, committed to innovation and excellence in the financial services sector. As a leader in this field, we strive to deliver exceptional value to our customers while fostering a culture of inclusivity, diversity, and growth.SalaryThe estimated annual salary for this position is $120,000 - $180,000 AUD,...

  • Platform Owner

    4 weeks ago


    Parramatta Park, Queensland, Australia AMP - General Full time

    About the RoleWe are seeking a highly skilled and experienced ServiceNow Platform Owner to join our team at AMP. As a ServiceNow Platform Owner, you will be responsible for ensuring the successful delivery and support of our ServiceNow platform, providing technical leadership and guidance to the team, and driving continuous improvement and innovation.Key...


  • Macquarie Park, Australia DXC Technology Full time

    **Why join DXC Technology?** DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we pride ourselves on delivering excellence in everything we do. What this means for you is the opportunity to be a part of delivering innovative solutions and helping to solve...


  • Macquarie Park, Australia Catholic Healthcare Full time

    Discover a career where care goes both ways! - Based at Macquarie Park, short walk from Metro Station + WFH Options - 7 additional days off per year + NFP salary packaging + Fitness Passport - Join a dynamic and collaborative Practice, Quality and Risk team Exciting things are happening at Catholic Healthcare! We’ve grown to 5000+ employees and we’re...


  • Parramatta Park, Queensland, Australia AMP - General Full time

    About AMPAMP is a forward-thinking company in the financial services industry. Our mission is to help people create their tomorrow while creating our own.Job Description:ServiceNow Platform Owner - Financial ServicesWe are seeking an experienced ServiceNow Platform Owner to join our team in this exciting time of transformation and innovation. As a key member...


  • Parramatta Park, Queensland, Australia AMP - General Full time

    Job Title: Project Delivery ManagerAbout the Role:We are seeking an experienced Project Delivery Manager to join our Wealth Digital & Enterprise Platforms (WDEP) team at AMP. As a key member of our delivery team, you will be responsible for leading the delivery of high-quality technology projects, working closely with business and technology stakeholders to...

  • Project Delivery Lead

    3 weeks ago


    Parramatta Park, Queensland, Australia AMP - General Full time

    Job SummaryWe are seeking a highly skilled Project Delivery Lead to join our team at AMP. As a key member of our Wealth Digital & Enterprise Platforms team, you will be responsible for delivering high-quality technology projects that meet the needs of our business.About the RoleThe successful candidate will have a proven track record of delivering complex...