Optus EUT Service Leader

7 days ago


Macquarie Park, Australia Optus Full time

At Optus, we have an ambitious goal to be Australia's most loved everyday brand.

The role of the EUT Service Manager is a critical engagement point for the business with technology. It involves ensuring timely delivery of quality changes and managing deployments of hardware and software.

The successful candidate will manage a standards catalog, triage demands in the EUT queue, review stakeholder requirements, and work with delivery teams to provide impact assessments and schedule deliveries.

This is a dynamic role that offers opportunities to lead the End User Technology team providing 3rd level support, management, and maintenance of the SOE desktop and Modern Workplace platforms.

Key responsibilities include monitoring industry developments, identifying opportunities for improvement, and reviewing existing systems and processes.

A strong knowledge of collaboration systems including Microsoft Office 365, Teams, SharePoint, and Yammer is essential.

The role also requires effective communication skills, strong documentation experience, and leadership skills to manage outsourced partners and software vendors.

We offer flexible working arrangements, inclusive paid parental leave, and access to extensive online learning resources.

In addition, we provide a vibrant campus life with various facilities, including restaurants, cafes, gyms, general practitioners, and post offices.

We value diversity and are committed to creating an inclusive workplace culture.

The estimated salary for this role is $120,000 - $180,000 per annum.


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