Customer Service Consultant
3 months ago
We have an excellent opportunity for a Customer Service Consultant to join our team on a permanent basis in Newcastle.
In this role, you will be an important member of the Customer Service team reporting directly to the Team Leader where you will provide phone and email customer service, sales and support.
The core responsibilities in this role include:
Receiving inbound calls and email enquiries from commercial and domestic customers Proactively making outbound calls to our existing customers to promote our products and services Scheduling technicians' days Resolving customer queries quickly and accurately Scheduling appointments for residential customers Converting incoming enquiries into sales opportunities Liaising with your fellow colleagues Meeting call and internal sales targets Maintaining our databases by ensuring customer records and details are up to date while ensuring compliance.Requirement
Experience working in customer service or call centre environments (essential) Demonstrated experience in phone sales and converting enquires into sales Capable of working with multiple database systems and email programs with experience in word and spread-sheet packages desirable Proficient with communicating verbally and electronically Able to work calmly under pressure while multi-tasking Proven problem-solving skills Ability to focus on delivering a 'wow' experience to customers Ability to work in a team environment to support fellow colleagues Professional, reliable and punctual. Accurately enter data into systems Planning/Route experience preferred but not essential-
Customer Service Consultant
7 months ago
Newcastle, Australia New Start Australia Full time**Customer Service Consultant - Aboriginal Identified Role** New Start acknowledges the traditional custodians of country throughout Australia. We pay our respect to them, and to the Elders past, present and future. **This is an Indigenous - identified position. Applicants must be of Aboriginal or Torres Strait Islander descent (pursuant to Section 14 (d)...
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Customer Service Consultant
2 days ago
Newcastle, Australia New Start Full timeWe are currently hiring an experienced **Customer Care Consultant** for to work at our **Sandgate** (**Newcastle NSW)** site **This is an Indigenous - identified position. Applicants must be of Aboriginal or Torres Strait Islander descent (pursuant to Section 14 (d) of the Anti-discrimination act)** **Your key responsibilities include, but not limited...
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Customer Consultant
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Customer Contact Consultant
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Customer Contact Consultant
7 months ago
Newcastle, Australia Greater Bank Full time**About the role** Join our Newcastle Permanent contact centre and unleash your customer service skills! Full-time positions available at our Newcastle contact centre. Our **Customer Contact Consultants **provide outstanding customer service to our customers, you will act as the initial point of contact or both internal and external customer enquiries,...
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Newcastle, New South Wales, Australia Rentokil Initial Full timeAbout the RoleWe are seeking a highly skilled Customer Service Consultant to join our team in Newcastle on a permanent basis. This exciting opportunity will see you play a vital role in delivering exceptional customer experiences, driving sales and support initiatives.Key Responsibilities:Manage inbound calls and email enquiries from commercial and domestic...
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Customer Contact Consultant
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Newcastle, Australia Greater Bank Full time**About the role** Join our team in a Greater Bank or Newcastle Permanent contact centre and unleash your customer service skills! Full-time positions available at our Newcastle and Cameron Park contact centres. Our **Customer Contact Consultants **provide outstanding customer service to our customers, you will act as the initial point of contact or both...
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Customer Solutions Consultant
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Newcastle, Australia Red Energy Full time**Customer Solutions Consultant** About us**: At Red Energy, we are passionate about providing award-winning customer service to over 1 million of our customers across the country. Owned by the mighty Snowy Hydro, we are 100% Australian owned which our customers love us for. Our award winning team have won 13 consecutive Canstar Blue Awards for best overall...
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Customer Service Consultant
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Newcastle, Australia A.I.R Recruitment Full time$58k-$65k + super + annual bonus - Free parking - Full-time permanent role - Flexible start time - Training and mentoring - BBQ lunches and gatherings - Opportunity to join a community focused organisation that provides a genuine, fun and nurturing team environment - Genuine opportunity for career development **The role**: - Manage inbound and/or outbound...
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Customer Service Consultant
7 months ago
Newcastle, Australia A.I.R Recruitment Full time$58k + super + annual bonus - Free parking - Full-time permanent role - Flexible start time - Training and mentoring - BBQ lunches and gatherings - Opportunity to join a community focused organisation that provides a genuine, fun and nurturing team environment - Genuine opportunity for career development **The role**: - Manage inbound and/or outbound...
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Customer Care Consultant
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Newcastle, Australia nib NZ Full timeLet’s talk about who we are The nib Group has a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable communities, not only the creation of enterprise value. nib is a trusted health partner, helping members and travellers make more informed healthcare decisions, transact with healthcare...
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Customer Service Consultant Travel
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Customer Service Representative
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Newcastle, New South Wales, Australia Randstad Full timeThis is a unique opportunity to work for a leading NSW Government department, one of the biggest employers in Australia.We are seeking multiple Contact Centre Operators to deliver support services essential for the department's operations.About Your New RoleA fast-paced and dynamic contact centre environment awaits you where you will thrive delivering...
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Customer Care Consultant
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Customer Care Consultant
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Newcastle, Australia nib health funds Full timeLet's talk about who we are - The nib Group has a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable communities, not only the creation of enterprise value. nib is a trusted health partner, helping members and travellers make more informed healthcare decisions, transact with healthcare...
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Customer Care Consultant
6 months ago
Newcastle, Australia nib Group Full timeCustomer Care Consultant **Let's talk about this role** Our Member Services team are looking for someone who can turn an interaction with a member into an experience they will remember, for all the right reasons! This role will see you speak to our international members from around the globe. - You will be the voice of nib, representing our brand by...
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Newcastle, New South Wales, Australia Randstad Full timeAbout Your New RoleWe are seeking Contact Centre Operators to deliver support services essential for the department's operations. Ideal candidates should thrive in a fast-paced, high-volume contact centre environment that is constantly changing.Key Responsibilities:Provide High-Quality Customer ServiceHandle Customer Enquiries Promptly and...
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Customer Care Consultant
6 months ago
Newcastle, Australia Blackwoods Full timeOpportunities to grow and develop your career - Monday - Friday role - Team member discounts to Kmart, Bunnings and Officeworks **The Opportunity** As a Customer Care Consultant, you will be part of a customer centric team supporting our clients and Account Managers. While this isn’t a customer facing role, you will assist with customer queries while...
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Customer Service Officer
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Customer Service
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Newcastle, Australia Zoom Recruitment Full timeOur client is the leading supplier of LPG for residential, commercial, and light industrial customers in Australia and New Zealand. We currently have a customer service position Located in Newcastle; we are looking for experienced administrative personnel. **Customer service role** - Newcastle - Kooragang - Contract/Temp - $34 - $35 P/H - 38hrs - Monday to...