Customer Contact Consultant

4 days ago

Newcastle, Australia Greater Bank Full time

**About the role | Customer Contact Consultants**

As a Customer Contact Consultant in our Service Team, you will play a proactive role in supporting our customers in achieving their financial goals. You will act as the initial point of contact for both internal and external customer enquiries, ensuring efficient and effective management of calls pertaining to Greater Bank's products and services. This varied role will ensure you are constantly learning within a supported and flexible team environment, with no workday the same.

This position works within the span of hours between 8am and 6pm Monday to Friday and a 4-hour shift on alternate Saturdays between the hours of 8am to 1pm.

**What we’re looking for**
- Experience within a customer service-based position providing high levels of service
- An intuitive mindset that will enable you to investigate customers’ true needs and promote products and services based on those requirements
- The ability to quickly learn and understand detailed information relative to Greater Bank’s products and services, which will enable you to explain this to our customers’ needs and provide key features and benefits
- The ability to build rapport quickly with Greater Bank’s customers, ensuring we promote and maintain long-lasting relationships
- Exceptional phone manner with strong verbal and written communication skills
- Demonstrated problem solving and dispute resolution skills
- A strong team-focused work ethic with the ability to achieve individual and group objectives
- A keen interest in developing a career within the financial services industry
- Where an individual cannot satisfy the experience requirements, you will need to demonstrate that you have already commenced or completed relevant qualifications.

**What’s in it for you**

Greater Bank is transforming, adapting, and rethinking banking. We are more than just an award-winning financial services organisation; we do the right thing by our customers and provide a better way of banking.

We aren’t like the big banks. We are a mid-tier customer-owned bank with a commitment to delivering solutions that genuinely help our customers and their communities. Our people are key to our success, and we provide a workplace that values flexibility, autonomy, and transparency.

We offer you the platform to demonstrate your capability and further develop your career within an established challenger brand who are very much focused on our customers.

We offer you great benefits, including:

- Being part of a change that has a meaningful and long-lasting impact on our customers
- Informal and formal flexible work/life balance options, including purchasing additional leave and self-funded days off
- Supported training and development options to support your career pathway
- Participation in your relevant incentive program
- Salary packaging, discounted financial products, corporate health insurance and an excellent corporate gym membership program
- A rewarding employee recognition program

**To Apply**

This could be the start of your rewarding career with Greater Bank.

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