Customer Contact Consultant

4 months ago

Newcastle, Australia Greater Bank Full time

**About the role**

Join our team in a Greater Bank or Newcastle Permanent contact centre and unleash your customer service skills Full-time positions available at our Newcastle and Cameron Park contact centres.

Our **Customer Contact Consultants **provide outstanding customer service to our customers, you will act as the initial point of contact or both internal and external customer enquiries, ensuring efficient and effective management of calls pertaining to Greater Banks or Newcastle Permanents products and services. This varied role will ensure you are constantly learning within a supported and flexible team environment, with no workday the same.

**What are we looking for?**
- NO financial services experience required
- Previous experience in retail or hospitality industries.
- Friendly and engaging approach, able to communicate with customers and identify customer needs.
- Sound computer skills and the ability to learn new systems.
- Demonstrated Problem Solving Skills.
- Positive attitude, with the ability to respond well within a fast-paced environment.
- Ability to work in a small team, while always encouraging those around you.

**What will your key responsibilities include?**
- Act as first point of contact, positively interacting with customers and building strong personal relationships.
- Identifying customer needs and offering appropriate solutions with our comprehensive range of products and services.
- Strive towards achieving personal targets.
- Work collaboratively to contribute to team and corporate performance expectations.
- Comprehensive training provided.

**About us**

Greater Bank and Newcastle Permanent are part of NGM Group. We’ve been helping customers achieve their financial goals for generations. We are customer-owned, meaning we put our customers first. We offer outstanding service and a real commitment to the community.

**What can you expect from us?**

As part of the NGM Group, employees can take advantage of the following work perks:
**Health and wellbeing**; Fitness passport, corporate health insurance and annual flu vaccination.

**Lifestyle and giving back; **Hotel discounts, 14 weeks paid parental leave, two community volunteers days and three recreational leave days per year.

**Professional advancement; **recognition programs and employee referral program.

  • Customer Contact Consultant

    4 months ago

    Newcastle, Australia Greater Bank Full time

    **About the role** Join our Newcastle Permanent contact centre and unleash your customer service skills! Full-time positions available at our Newcastle contact centre. Our **Customer Contact Consultants **provide outstanding customer service to our customers, you will act as the initial point of contact or both internal and external customer enquiries,...

  • Customer Sales Representative

    1 month ago

    Newcastle, Australia My NRMA Full time

    **Company Description** At NRMA Roadside we are proudly member-owned and one of Australia's most iconic and trusted brands. We are a voice for safer roads and are looking to attract purpose-led people to help lead the way to a sustainable electric future in motoring. As we advocate for change in government policy and support sustainable travel, together with...

  • Customer Sales Representative

    1 month ago

    Newcastle, Australia The NRMA Full time

    Job Description Our Inbound Customer Sales Representatives are the first point of contact with prospective customers and existing members who want to purchase, enquire about or amend their NRMA Roadside Assistance membership. Your primary focus will be to ask effective questions to identify customer needs and offer appropriate solutions that will add...

  • Customer Sales Representative

    1 month ago

    Newcastle, Australia My NRMA Full time

    Job DescriptionOur Inbound Customer Sales Representatives are the first point of contact with prospective customers and existing members who want to purchase, enquire about or amend their NRMA Roadside Assistance membership.       Your primary focus will be to ask effective questions to identify customer needs and offer appropriate solutions that will...

  • Customer Care Consultant

    4 months ago

    Newcastle, Australia nib NZ Full time

    Let’s talk about who we are The nib Group has a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable communities, not only the creation of enterprise value. nib is a trusted health partner, helping members and travellers make more informed healthcare decisions, transact with healthcare...

  • Customer Care Consultant

    4 months ago

    Newcastle, Australia nib health funds Full time

    Let's talk about who we are - The nib Group has a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable communities, not only the creation of enterprise value. nib is a trusted health partner, helping members and travellers make more informed healthcare decisions, transact with healthcare...

  • Manager, Contact Centre

    3 months ago

    Newcastle, Australia SS&C Technologies Full time

    Manager, Contact Centre SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services...

  • Manager, Contact Centre

    3 months ago

    Newcastle, Australia SS&C Full time

    SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare...

  • Customer Care Consultant

    3 months ago

    Newcastle, Australia Blackwoods Full time

    Opportunities to grow and develop your career - Monday - Friday role - Team member discounts to Kmart, Bunnings and Officeworks **The Opportunity** As a Customer Care Consultant, you will be part of a customer centric team supporting our clients and Account Managers. While this isn’t a customer facing role, you will assist with customer queries while...

  • Customer Service Consultant

    3 weeks ago

    Newcastle, Australia Rentokil Initial Full time

    We have an excellent opportunity for a Customer Service Consultant to join our team on a permanent basis in Newcastle. In this role, you will be an important member of the Customer Service team reporting directly to the Team Leader where you will provide phone and email customer service, sales and support.The core responsibilities in this role include:...

  • Customer Solutions Consultant

    4 months ago

    Newcastle, Australia Red Energy Full time

    **Customer Solutions Manager** Pride yourself on your excellent customer service experience? Want to learn and develop your skills in the energy industry? Want to be a part of a 100% Australian Owned company and work from the comfort of home? Red Energy is hiring in the Hunter region and looking for you! **THE ROLE** Feel secure in a permanent ongoing...

  • Claims Consultant

    3 months ago

    Newcastle, Australia Maas Constructions Full time

    **From little things, big things grow** Today Maas is a growing diversified industrial group that has cemented its place as a recognised supplier of choice across Australia and now the world. Established in 2002 with one Bobcat and a tipper truck by Wes Maas, Maas has been built on reputation and today encompasses expanding construction materials, civil...

  • Customer Service Consultant

    2 weeks ago

    Newcastle, Australia Rentokil Initial Full time

    We have an excellent opportunity for a Customer Service Consultant to join our team on a permanent basis in Newcastle. In this role, you will be an important member of the Customer Service team reporting directly to the Team Leader where you will provide phone and email customer service, sales and support.The core responsibilities in this role include:...

  • Customer Service Representative

    2 weeks ago

    Newcastle, Australia My NRMA Full time

    Job DescriptionOur Inbound Customer Service Representatives play a critical role in the lives of people across Australia by helping to keep them safe and moving. They are the first point of contact with members who need NRMA Roadside Assistance.Your primary focus will be to ask effective questions during the customer call to gather key details to capture a...

  • Customer Service Consultant

    3 months ago

    Newcastle, Australia Rentokil Initial Full time

    Rentokil Initial has a great opportunity for an enthusiastic **Customer Service Consultant** to join our team **based in Newcastle on a Permanent full-time basis.** This role reports directly to the Customer Service Team Lead and will see you utilise your awesome Customer Service experience to build customer relationships, work with technicians on...

  • Customer Solutions Consultant

    3 months ago

    Newcastle, Australia Red Energy Full time

    **Customer Solutions Consultant** About us**: At Red Energy, we are passionate about providing award-winning customer service to over 1 million of our customers across the country. Owned by the mighty Snowy Hydro, we are 100% Australian owned which our customers love us for. Our award winning team have won 13 consecutive Canstar Blue Awards for best overall...

  • Contact Centre Operator

    4 months ago

    Newcastle, Australia DFP Recruitment Services Full time

    **Job description**: - **CALLING ALL CUSTOMER SERVICE EXPERETS**: - ** Multiple NSW Government opportunities in Newcastle CBD**: - ** ASAP START**: - ** Initial 6 Month contract with possibility of extension**: - ** $34 per hour + super**: - ** Monday to Friday (7am-7pm rotating roster)** Our NSW State Government client is currently seeking multiple...

  • Contact Centre Operator

    4 months ago

    Newcastle, Australia Hudson Australia Full time

    Flexhive by Hudson is seeking to engage professionals with a passion for customer service to work in the contact centre of one of the State Government agencies based in Newcastle. This is a 3 month casual contract starting ASAP. About the role: - Office based role in Newcastle - Monday to Friday hours between 7am to 7pm on a 4 week rotating roster - 7...

  • Customer Service Consultant

    4 months ago

    Newcastle, Australia New Start Australia Full time

    **Customer Service Consultant - Aboriginal Identified Role** New Start acknowledges the traditional custodians of country throughout Australia. We pay our respect to them, and to the Elders past, present and future. **This is an Indigenous - identified position. Applicants must be of Aboriginal or Torres Strait Islander descent (pursuant to Section 14 (d)...

  • Customer Service Consultant

    3 months ago

    Newcastle, Australia nib NZ Full time

    Let's talk about who we are The nib Group has a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable communities, not only the creation of enterprise value. nib is a trusted health partner, helping members and travellers make more informed healthcare decisions, transact with healthcare...