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Customer Consultant

4 weeks ago

Newcastle, Australia Blackwoods Full time

A great starter role for career building
- Monday - Friday (9am - 5pm) role
- Team member discounts to Kmart, Bunnings and Officeworks

**The Opportunity**

A great **starter role** if you are looking to build their career

As a Customer Consultant, you will be part of a team supporting our customers and Account Managers. While you won’t be directly facing customers, you will assist with queries while being proactive to problem solve with overall satisfaction being an important goal.

This is a **permanent, full-time opportunity**with working hours of **9am - 5pm Monday to Friday.**This role will be based onsite at **Blackwoods Newcastle.**

**Some of the tasks in the role**:

- Support the branch Account Managers with any customer queries
- Action any administrative tasks related to the Customer Care role
- Conduct product recommendations to customers based on previous buying history
- Striving for first contact resolution and deliver on relevant service level objectives

**Some of the skills required**:

- Experience in a customer focused environment
- Strong written and verbal communication skills
- Ability to work autonomously in a small team
- Exposure to Microsoft Office suite
- A proactive mindset to anticipate and problem solve

**What’s in it for you**:

- Team member discounts for Bunnings, Kmart, Officeworks, OnePass, and Target
- Further discounts from corporate partners
- Opportunities to grow and develop
- Participation in the Wesfarmers share plan

**Next Steps**

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