Customer Care Consultant

3 months ago

Newcastle, Australia nib NZ Full time

Let’s talk about who we are

The nib Group has a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable communities, not only the creation of enterprise value. nib is a trusted health partner, helping members and travellers make more informed healthcare decisions, transact with healthcare systems and generally live healthier lives.

We're looking for people who share this passion and want to be a part of a team that has the appetite and ambition to be extraordinary. Extraordinary comes in different perspectives and experiences. We're committed to an environment where everyone has the autonomy and freedom to be their authentic selves, every day.

Let’s talk about diversity, equity and inclusion

Let’s talk about this role

As the voice of nib working as a Customer Care Consultant your new role will see you provide accurate and comprehensive information and advice about nib’s health products and services whilst delivering a meaningful member experience. More specifically this role will see you:
Be the first point of contact for health fund members, and provide complete and accurate advice to customers about their entitlements- Represent nib’s brand by providing excellence in customer service in a professional manner- Promote alternate, cost-effective channels and proactively identify cross-sell opportunities for nib’s products and services- Strive to efficiently achieve first call resolution whilst maintaining a high level of customer satisfaction- Receive ongoing growth and training opportunities whilst part of a team culture that supports one another and celebrates our success- Identify opportunities for continuous improvement that will directly or indirectly benefit our members

You will have a passion for customer service and can communicate to a range of customers to meet specific needs. You will have high attention to detail and won't be afraid to challenge the status quo.

Let’s talk about you

Your ability to build rapport with our customers coupled with your professional approach will see you succeed in this role.

We are looking for someone who can turn an interaction with a member into an experience they will remember, for all the right reasons

We pride ourselves at nib on delivering world class customer service, and ensuring our members feel valued and supported.

Does this sound like you?

Let’s talk about working at nib

Our hybrid working model provides our employees with the flexibility to work from one of our office Hubs and from home based on what works best for them and their team. We make a commitment to come together with purpose and are excited to share moments that matter with one another. Our Hubs are purpose built to support focused work, connection, and collaboration with peers. We provide a new starter benefit as well as ongoing financial support to set up and maintain a functioning home workspace. At nib, we’re committed to creating a flexible working environment where you’re free to be you.

Other benefits to support you at work (and play) include:
- Generous discounts on nib health and travel insurance products including 50% discount on employee health insurance- The opportunity to give back to the community through paid leave for volunteering through nib Foundation- Support _your better health _- whatever that looks for you - through our nib Well Program and corporate fitness discounts- Access to our employee share plans, short-term incentive program and life and salary continuance insurance benefits- Benefits to support our diverse workforce with 18 weeks paid parental leave for all new parents regardless of carer status, 5 days paid cultural leave for First Nations peoples and 4 weeks paid gender affirmation leave for trans, gender diverse and intersex employees

The fine print

All your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment.

We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.

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