Customer Care Consultant

7 months ago


Newcastle, Australia nib Group Full time

Customer Care Consultant

**Let's talk about this role**

Our Member Services team are looking for someone who can turn an interaction with a member into an experience they will remember, for all the right reasons
- You will be the voice of nib, representing our brand by providing excellence in customer service
- It is a fast-paced inbound call centre, where you can take up to 60 calls a day
- The environment is very structured, with set Key Performance Indicators (KPIs)
- You will promote nib products and services and drive for first call resolution to queries
- You will create meaningful member experiences, helping nib's members get the best value out of their health insurance
- You will be part of a team that supports one another and celebrates success
- This role will be based in our Newcastle hub

**Let's talk about working at nib Group**
- We are committed to creating a supportive working environment, where you are free to be you
- We value working flexibly, and that includes providing our people with hybrid working options. You'll need to come into the office one day a week to connect, although we welcome and encourage you to come into our Hubs as often as you like.)
- You'll be provided with a working from home allowance to help set up and maintain your home workspace.
- 50% discount on nib health insurance and 30% off travel insurance
- Employee share plans, short-term incentive program and life and salary continuance insurance benefits
- Give back to the community through paid leave for volunteering
- Support your better health through our nib Well Program and corporate fitness discounts
- 18 weeks paid parental leave for all new parents regardless of carer status, 5 days paid cultural leave for First Nations peoples and 4 weeks paid gender affirmation leave for trans, gender diverse and intersex employees

**Let's talk about you**
- You are confident in your computer skills and can multi-task and navigate systems whilst speaking with members over the phone
- You can work in a structured and busy environment
- You have previous experience in customer service and can provide exceptional outcomes
- You enjoy interacting with customers over the phone
- You have a willingness to learn and maintain new skills
- You are motivated to achieve set goals and KPIs
- You have a flexible and positive work approach and attitude

**This role will see you work on a rotating roster between 8:00am-5:30pm Monday to Friday.**

**You will be available to commence on the 8th July and be able to commit to two weeks of training which will run 9:00 am-5:00 pm.**

**Let's talk about who we are**

The nib Group has a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable communities, not only the creation of enterprise value. nib is a trusted health partner, helping members, travellers and participants make more informed healthcare decisions, transact with healthcare systems and generally live healthier lives.

We're looking for people who share this passion and want to be a part of a team that has the appetite and ambition to be extraordinary. Extraordinary comes in different perspectives and experiences. We're committed to an environment where everyone has the autonomy and freedom to be their authentic selves, every day.

**Let's talk about diversity, equity, and inclusion**

**The fine print**

All your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment.

We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.

Job ID JR103143



  • Newcastle, Australia NSW Government -Department of Customer Service Full time

    **Customer Care Specialist** **Join the Service NSW team of talented, passionate people** **Customer Care Specialist** **Talent Pool** **Full-time 35 hours per week** **Location Contact Centres -Newcastle, Maitland, Gosford, Lithgow, Parramatta** **SNSW Grade 5** **Renumeration** - Package includes salary starting at $81,475 base plus superannuation and...


  • Newcastle, Australia EML Full time

    **Customer Care Consultant**: NSW - Parramatta, NSW - Newcastle Workers Compensation Full Time - **Promote your Retail and Customer Service experience within the office environment**: - **Monthly days off and work from home flexibility up to three days a week**: - **Join an organisation that values our employees through reward and recognition...


  • Newcastle, Australia nib health funds Full time

    Let's talk about who we are - The nib Group has a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable communities, not only the creation of enterprise value. nib is a trusted health partner, helping members and travellers make more informed healthcare decisions, transact with healthcare...


  • Newcastle, Australia nib Group Full time

    Customer Care Consultant **Let's talk about this role** Our Member Services team are looking for someone who can turn an interaction with a member into an experience they will remember, for all the right reasons! This role will see you speak to our international members from around the globe. - You will be the voice of nib, representing our brand by...


  • Newcastle, Australia New Start Full time

    We have an exciting opportunity for a **customer care consultant** to work at our site located in **(Sandgate) Newcastle NSW** **This is an Indigenous - identified position. Applicants must be of Aboriginal or Torres Strait Islander descent (pursuant to Section 14 (d) of the Anti-discrimination act)** **Your new role** - Assist Account Managers and...


  • Newcastle, Australia nib health funds Full time

    Let's talk about who we are The nib Group has a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable communities, not only the creation of enterprise value. nib is a trusted health partner, helping members and travellers make more informed healthcare decisions, transact with healthcare...

  • Customer Care Manager

    2 weeks ago


    Newcastle, Australia Verve Partners Full time

    Full time, permanent role with stability - Conveniently located in Beresfield - Create the best customer experience possible Verve Partners is working with a leading provider of pest control and hygiene solutions with a mission to protect people, property and the environment. We are currently seeking a dynamic and results-driven Customer Care Manager to...


  • Newcastle, Australia Rentokil Initial Full time

    Rentokil Initial has a great opportunity for an enthusiastic **Customer Service Consultant** to join our team **based in Newcastle on a Permanent full-time basis.** This role reports directly to the Customer Service Team Lead and will see you utilise your awesome Customer Service experience to build customer relationships, work with technicians on...


  • Newcastle, Australia Rentokil Initial Full time

    Our Newcastle team has an exciting opportunity available for an organised, efficient and dedicated Customer Care Executive to join them on a permanent full-time basis. Your extraordinary skills will be used for the day-to-day phone based management of our business customers. This role reports directly to the Customer Service Manager and will see you utilise...


  • Newcastle, Australia nib health funds Full time

    Let’s talk about this role - Our Member Services team are looking for someone who can turn an interaction with a member into an experience they will remember, for all the right reasons!- You will be the voice of nib, representing our brand by providing excellence in customer service- - It is a fast-paced inbound call centre, where you can take up to 60...


  • Newcastle, Australia nib health funds Full time

    Let’s talk about this role - Our Member Services team are looking for someone who can turn an interaction with a member into an experience they will remember, for all the right reasons!- You will be the voice of nib, representing our brand by providing excellence in customer service -It is a fast-paced inbound call centre, where you can take up to 60...


  • Newcastle, Australia nib health funds Full time

    Let’s talk about this role Our Member Services team are looking for someone who can turn an interaction with a member into an experience they will remember, for all the right reasons!- You will be the voice of nib, representing our brand by providing excellence in customer service- It is a fast-paced inbound call centre, where you can take up to 60 calls...


  • Newcastle, Australia nib NZ Full time

    Let’s talk about this role - Our Member Services Digital team are looking for someone who can turn an interaction with a member into an experience they will remember, for all the right reasons!- You will be the digital voice of nib, representing our brand by providing excellence in customer service- - It is a fast-paced role, where you can respond to up to...


  • Newcastle, Australia nib NZ Full time

    Let’s talk about this role - Our Member Services team are looking for someone who can turn an interaction with a member into an experience they will remember, for all the right reasons! - This role will see you speak to our international members from around the globe.- You will be the voice of nib, representing our brand by providing excellence in customer...


  • Newcastle, Australia SMAART Recruitment Full time

    Full time permanent position | $68,620 salary package + penalties + bonus - Mon-Fri | 14 weeks paid training | WFH 2 days a week after probation - Charlestown (Newcastle) | Penalty rates for occasional weekend/early/late shifts SMAART Recruitment has partnered with an Australian market leader in truck and transport insurance. They are now looking for **4...


  • Newcastle, Australia Greater Bank Full time

    **About the role | Customer Contact Consultants** As a Customer Contact Consultant in our Service Team, you will play a proactive role in supporting our customers in achieving their financial goals. You will act as the initial point of contact for both internal and external customer enquiries, ensuring efficient and effective management of calls pertaining...


  • Newcastle, Australia Greater Bank Full time

    Greater Bank is transforming, adapting and rethinking banking. We are more than just an award-winning financial services organisation, we do the right thing by our customers and provide a better way of banking. **About the role** **Customer Contact Consultants - (fixed term contracts with possible extention)** **Flexible working arrangements with options...


  • Newcastle, Australia New Start Full time

    We are currently hiring an experienced **Customer Care Consultant** for to work at our **Sandgate** (**Newcastle NSW)** site **This is an Indigenous - identified position. Applicants must be of Aboriginal or Torres Strait Islander descent (pursuant to Section 14 (d) of the Anti-discrimination act)** **Your key responsibilities include, but not limited...

  • Home Care Employee

    7 months ago


    Newcastle, Australia Anglican Care Full time

    **The Opportunity**: We have an exciting opportunity for Home Care Employees to join our vibrant, dynamic and driven team within the Community and Home Care Services Team. Joining our team, your experience in a similar role will see you provide a high-level quality individualised care to our Consumers. You are committed and understand the importance...


  • Newcastle, Australia Anglican Care Full time

    **The Opportunity**: We are seeking a dedicated professional to monitor clinical compliance and ensure optimal care outcomes. This role involves engaging in networking opportunities to stay updated on funding legislation and participating in clinical reviews of residents' care needs. Join us in enhancing the quality of care for our residents! The purpose of...