Customer Service

3 months ago


Melbourne, Australia Pathfinder Recruitment Full time
  • $35.60 + super
  • 9 Month Contract with the view to go permanent 
  • Melbourne Location / Flexible working
  • Rotating Roster - 7am - 7pm 

We have an exciting opportunity with a well-established Australian organisation based in Melbourne CBD, offering flexible hybrid work options. We are looking for dedicated contractors to join our team on a temporary basis, working a rotating roster from 7 am to 7 pm, Monday to Friday, with some weekend shifts available at overtime rates, totaling 40 hours per week.

Enjoy excellent training and a supportive, friendly work environment.

Role Overview: Customer Service Officers/Call Centre Operators

We are seeking enthusiastic individuals who are organised, customer-focused, and driven. Successful candidates will thrive in a fast-paced, high-volume contact center, adapting to changing priorities while meeting individual and team KPIs.

Key Responsibilities:

  • Manage inbound and outbound calls (non-sales), gathering necessary information and taking appropriate actions.
  • Perform administrative tasks to support high-quality service delivery.
  • Maintain customer satisfaction through effective communication.
  • Handle customer data confidentially and responsibly.
  • Keep accurate records and update databases within our systems.

Qualifications:

As the first point of contact for the department, it’s vital that you deliver exceptional customer service at all times

  • 2-3 years of experience in a call centre or customer service role.
  • Strong written and verbal communication skills.
  • Experience in a large organisation is a plus, but not required.
  • High level of professionalism and problem-solving abilities in a fast-paced environment.
  • Resilience, adaptability, and a proactive approach.
  • Strong email etiquette and proficiency in Microsoft Office.
  • Tech-savvy skills are essential.

If you are ready to make a difference in a dynamic setting, we would love to hear from you



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