Customer Service
6 months ago
Rapidly expanding training provider
- Temporary to Permanent opportunity
- Supportive and collaborative team
**Are you passionate about providing exceptional customer experiences and in the construction sector? We're looking for a dedicated individual to join our team as a Customer Service Representative within our training provider organization.**
- This is a Temporary to Permanent opportunity. On site team environment_
**The Company**
This organization is proud in their expanding offerings of extensive online and one to one industry-relevant courses. Reputable and professional they partner with industry leading educators and learning institutions in order to provide the best possible solutions to each individual client.
**The Position**
**The Duties**
Some of your actual responsibilities will include;
- Answer inquiries regarding course offerings, enrollment procedures, payment options, and other training-related matters.
- Proactively identify opportunities to enhance the customer experience and contribute to process improvement initiatives.
**The Requirements**
To be successful for this role you must possess;
- Strong communication and interpersonal skills with a knack for building rapport.
- Ability to multi-task and prioritize in a fast-paced environment while maintaining attention to detail.
- Proficiency in using CRM software and other customer service tools.
- Strong problem-solving skills and a positive, solution-oriented attitude.
- Exceptional organisational skills and attention to detail
- A **'team player'** is a **must**
**The Process
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