Customer Service

4 months ago

Melbourne, Australia Lyka Pet Food Full time

Salary on this job ad is purely an estimate provided by Indeed and not representative of actual salary.

**This is a Customer Care Specialist role with Lyka based in Melbourne, Australia**

**Why Lyka**

Our capes are on to reshape pet wellness, an industry built around outdated and shady products and practices. Our first brand, Lyka, delivers fresh, human-grade meals as a subscription service to dogs across Australia.

Our capes are on to reshape an industry built around a highly processed and unnatural diet. In a world where kibble is designed to sit on a shelf for months, nutrition comes second. Lyka is flipping the status quo and putting nutrition first

**Role Seniority** - A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.

**More About The Customer Care Specialist Role At Lyka**

Lyka is growing quickly, and no two weeks are the same. You will be part of our high performing and ambitious team and face diverse challenges on the job. If you work well under pressure and want a once-in-a-lifetime opportunity to grow your professional skills this role is for you.

**Responsibilities**
- Be the first point of contact to our customers, advising them on a variety of nutritional and diet-related questions
- Grow long-term relationships with customers and build promoters who are not only customers but raving fans by consistently exceeding their expectations
- Work with Lyka’s tech team to identify areas to improve customer experience, including on our website, communications and delivery experiences
- Work with Lyka’s operations team to ensure all customer order requests are executed
- Monitor customer deliveries and respond as required to ensure a smooth delivery experience
- Work with Lyka’s growth team to assist in engaging the community and executing customer experience projects
- Problem-solve through sometimes complex and challenging technical enquiries
- Assist in developing Lyka’s Customer Care foundation by establishing and building and implementing tools, protocols, processes and knowledgebase content
- Foster a growth-oriented, positive and high-performance culture that motivates employees and is aligned to the company's mission

**Key Responsibilities**
- Customer Advocacy and Feedback
- Relationship Building
- Customer Query Handling

**Key Strengths**
- Collaboration
- Service orientation
- Problem solving

Pay: $62,944.88 - $87,171.95 per year

**Benefits**:

- Work from home

Work Location: Hybrid remote in Melbourne City Centre, VIC 3000

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