Customer Service

6 months ago

Melbourne, Australia Lyka Pet Food Full time

Salary on this job ad is purely an estimate provided by Indeed and not representative of actual salary.

**This is a Customer Care Specialist role with Lyka based in Melbourne, Australia**

**Why Lyka**

Our capes are on to reshape pet wellness, an industry built around outdated and shady products and practices. Our first brand, Lyka, delivers fresh, human-grade meals as a subscription service to dogs across Australia.

Our capes are on to reshape an industry built around a highly processed and unnatural diet. In a world where kibble is designed to sit on a shelf for months, nutrition comes second. Lyka is flipping the status quo and putting nutrition first

**Role Seniority** - A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.

**More About The Customer Care Specialist Role At Lyka**

Lyka is growing quickly, and no two weeks are the same. You will be part of our high performing and ambitious team and face diverse challenges on the job. If you work well under pressure and want a once-in-a-lifetime opportunity to grow your professional skills this role is for you.

**Responsibilities**
- Be the first point of contact to our customers, advising them on a variety of nutritional and diet-related questions
- Grow long-term relationships with customers and build promoters who are not only customers but raving fans by consistently exceeding their expectations
- Work with Lyka’s tech team to identify areas to improve customer experience, including on our website, communications and delivery experiences
- Work with Lyka’s operations team to ensure all customer order requests are executed
- Monitor customer deliveries and respond as required to ensure a smooth delivery experience
- Work with Lyka’s growth team to assist in engaging the community and executing customer experience projects
- Problem-solve through sometimes complex and challenging technical enquiries
- Assist in developing Lyka’s Customer Care foundation by establishing and building and implementing tools, protocols, processes and knowledgebase content
- Foster a growth-oriented, positive and high-performance culture that motivates employees and is aligned to the company's mission

**Key Responsibilities**
- Customer Advocacy and Feedback
- Relationship Building
- Customer Query Handling

**Key Strengths**
- Collaboration
- Service orientation
- Problem solving

Pay: $62,944.88 - $87,171.95 per year

**Benefits**:

- Work from home

Work Location: Hybrid remote in Melbourne City Centre, VIC 3000

  • Payroll and Customer Service Administrator

    2 months ago

    Melbourne, Australia Service Stream Full time

    Primary Location VIC - Melbourne - 655 Collins St - Job Description Summary Platform to excel your career in Payroll in an ASX-listed company. - About the Role We are looking for Payroll and Customer Service Administrator to join our Transaction Services team of Service Stream. You will be a key team member support the running and delivery of the payment...

  • Customer Engagement Professional

    4 weeks ago

    Melbourne, Victoria, Australia Customer Engagement Centre Full time

    We are seeking a highly skilled CUSTOMER ENGAGEMENT PROFESSIONAL to join our team at the Customer Engagement Centre.About the RoleThis is an exciting opportunity to work in a dynamic environment, providing exceptional customer service and support to internal stakeholders across all business units.Key Responsibilities:Provide superior customer service,...

  • Customer Engagement Associate

    6 months ago

    Melbourne, Australia Customer Engagement Centre Full time

    As the first point of contact for our national business, you will support internal stakeholders across all business units and assist with the customer journey, in line with Metricon Homes' mission and values. Reporting to the Senior Customer Engagement Associate, your responsibilities will include: Reporting to the Customer Engagement Centre Team Leader,...

  • Customer Experience Coordinator

    4 weeks ago

    Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Role OverviewWe are seeking an experienced customer service professional to join our team as a Customer Engagement Associate.

  • Customer Engagement Representative

    3 weeks ago

    Melbourne, Victoria, Australia Customer Engagement Centre Full time

    About UsMetricon Homes is a leading Australian home builder with a reputation for delivering exceptional customer experiences. Our team is dedicated to providing top-notch service and support to our customers.

  • Customer Experience Liaison

    4 weeks ago

    Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Job DescriptionWe are seeking a highly skilled Customer Engagement Associate to join our Customer Engagement Centre team.About the RoleThis is a hybrid working arrangement, with a mix of remote and on-site work. The successful candidate will be required to perform national police checks.Key Responsibilities:Provide exceptional customer service through...

  • Customer Engagement Liaison Professional

    2 weeks ago

    Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Job SummaryWe are seeking a highly skilled Customer Engagement Liaison Professional to join our team at the Customer Engagement Centre. As the first point of contact for our national business, you will support internal stakeholders across all business units and assist with the customer journey.About UsMetricon Homes is Australia's Most Trusted Choice, as...

  • Work Order Coordinator

    6 months ago

    Melbourne, Australia Service Stream Full time

    Description Summary An exciting opportunity has arisen for a Work Order Coordinator - Advanced Metering to join Service Stream in our Melbourne office About the Role Service Stream’s Utilities division are currently seeking a Work Order Coordinator - Advanced Metering to join our growing company. Nature of position: Casual / Full-time hours...

  • Customer Engagement Associate

    4 weeks ago

    Melbourne, Victoria, Australia Customer Engagement Centre Full time

    About the RoleThis role is a key position within our Customer Engagement Centre, supporting internal stakeholders across all business units and assisting with the customer journey. Reporting to the Senior Customer Engagement Associate, you will be responsible for:Providing superior customer service capabilities, prioritizing the customer experience at all...

  • Customer Experience Partner

    4 weeks ago

    Melbourne, Australia Commercial-RTA-Customer Experience Full time

    Real Estate software support for Real Estate Agency clients.  Inbound technical queries from onboarding support to ad-hoc requests. Hybrid working, sociable team and career development opportunities. Who We Are Domain Group is a leading Australian property marketplace made-up of a portfolio of brands across data insights, products and technology...

  • Customer Service Representative

    1 month ago

    Melbourne, Victoria, Australia East Wimmera Health Service Full time

    About the RoleWe are seeking a Customer Service Representative to join our team at East Wimmera Health Service. As a Support Services Officer, you will be responsible for providing exceptional customer service and support to our patients and stakeholders.

  • Customer Service Professional

    2 weeks ago

    Melbourne, Victoria, Australia East Wimmera Health Service Full time

    As a valued member of our East Wimmera Health Service team, you will play a vital role in providing exceptional customer service to our patients and clients.We are seeking a highly motivated and enthusiastic individual to join our Birchip Campus team on a permanent part-time basis, working 32 hours per fortnight. The successful candidate will have the...

  • Customer Service Coordinator

    4 weeks ago

    Melbourne, Victoria, Australia West Wimmera Health Service Full time

    About UsAt West Wimmera Health Service, we are committed to delivering high-quality healthcare services to our community.Job SummaryWe are seeking an experienced Receptionist to join our team on a part-time basis. As the first point of contact for all internal and external customers, you will be responsible for providing a courteous and efficient service.Key...

  • Appliance Service Professional

    4 weeks ago

    Melbourne, Victoria, Australia Fisher & Paykel Customer Services Pty Ltd Full time

    Customer-Focused Appliance Repair ExpertFisher & Paykel Customer Services Pty Ltd is a leading provider of premium appliance repair services. We are seeking a highly skilled and customer-focused Appliance Service Technician to join our team covering Eastern Suburbs of Melbourne and the Mornington Peninsula.As an industry leader in Health and Safety, we pride...

  • Appliance Service Professional

    3 weeks ago

    Melbourne, Victoria, Australia Fisher & Paykel Customer Services Pty Ltd Full time

    Job DescriptionFisher & Paykel Customer Services Pty Ltd is an iconic global company with a strong local heritage. We inspire our culture of curiosity and passion to develop solutions designed around people.We are driven by values of being trusted, sustainably minded, innovative, generous, and curious. Our team takes a collaborative approach and has a...

  • Customer Service

    6 months ago

    Melbourne, Australia HOBAN Recruitment Full time

    **Casual Customer Service Representative** Location: Various Locations Position Type: Casual **Salary**: $20+ per hour Are you an enthusiastic and customer-focused individual with a passion for providing exceptional service? If you enjoy working outdoors, interacting with people, and taking on a dynamic role, we have the perfect opportunity for you. **Key...

  • Customer Service

    7 months ago

    Melbourne, Australia Universal Business Team Full time

    **About the Company**: MPI Automotive is a well-respected name in the automotive industry, known for its exceptional products and services. MPI are a passionate team dedicated to offering outstanding products and services to their customers. And now, we're on the lookout for a friendly, enthusiastic, and customer-focused individual to join the team. **Role...

  • Customer Service

    7 months ago

    Melbourne, Australia Moment Group Full time

    Melbourne **Description**: Moment Group has an excellent career opportunity for an articulate, highly skilled Customer Service Representative within a growing Real Estate company. Do you love building solid customer relationships? Then this position may be for you. This is a long-term permanent opportunity which starts the end of...

  • Appliance Service Technician

    4 months ago

    Melbourne, Australia Fisher & Paykel Customer Services Pty Ltd Full time

    The RoleFisher & Paykel is an iconic Australasian brand, a global company with a strong local heritage. Our origins inspire our culture of curiosity and passion to develop solutions designed around people - these are some of the core elements that make us unique.We are driven by our values of being trusted, sustainably minded, innovative, generous, and...

  • Customer Service

    3 months ago

    Melbourne, Australia Sobha Realty Full time

    We are hiring for one of the top leading BPO having their presence in 20+ Countries, and recently they have opened up in Melbourne, Australia.! Multiple positions available 1. Customer Service Agents 2. Team Lead (Collections) 3. Team Lead (Customer Service) 4. Quality Lead 5. Trainer (Collections) 6. Trainer (Customer Service) 7. Customer Service...