Appliance Service Professional

3 hours ago

Melbourne, Victoria, Australia Fisher & Paykel Customer Services Pty Ltd Full time
Job Description

Fisher & Paykel Customer Services Pty Ltd is an iconic global company with a strong local heritage. We inspire our culture of curiosity and passion to develop solutions designed around people.

We are driven by values of being trusted, sustainably minded, innovative, generous, and curious. Our team takes a collaborative approach and has a working environment where all ideas are heard, evaluated and tested against our leading goal - to be the world's most human-centred appliance brand.

Our Opportunity:

We are seeking an experienced Workshop/Appliance Service Technician to join our Melbourne team. The ideal candidate will have a strong focus on sustainability and excellent knowledge to fix appliances quickly using spare parts to satisfy our long-standing customers.

The role involves assisting the team in the workshop when required and providing premium customer service. Key responsibilities include:

  • Repairing and testing appliances to ensure full customer satisfaction
  • Developing and maintaining superior product knowledge through training media, service manuals, and sessions
  • Completing paperwork and documents related to service work and cash collection
  • Maintaining and managing van stock of spare parts inventory
  • Assisting the warehouse teams as needed.
Requirements:

To succeed in this role, you will need:

  • An Electrical License or Restricted Electrical Workers License (Disconnect & Reconnect Appliances) preferred
  • Strong communication skills and proficiency in using a PC
  • Excellent customer service skills
  • Self-motivation, positive attitude, and friendly nature
  • Clean Driver's license essential.
What We Offer:

We provide a competitive salary, incentives, and continuous training and development opportunities. Our aim is to support your career growth and help you achieve your professional goals.

Fisher & Paykel Customer Services Pty Ltd is an Equal Opportunity Employer. We value diversity and make employment decisions without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other protected characteristics.

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