Customer Service

1 month ago

Brisbane, Australia 13cabs Full time

08th November, 2024

 

About A2B Australia:

A2B Australia is not just a transport service; we're an essential part of the journey, ensuring safety, comfort, and reliability from start to finish. With the largest taxi network in Australia, we're dedicated to enhancing the customer experience for corporate, community clients, and passengers with a disability. Our commitment to caring, collaboration, accountability, authenticity, and progress defines our work culture, and we're proud to support diversity and innovation within our team.

The Role:

As a Client Service Administrator within the Payments business unit, you'll be at the heart of our customer interaction, providing top-notch service to taxi drivers and merchants. This role is crucial in maintaining our reputation for excellence in customer support, focusing on resolving queries related to products, processes, and payments.

Key Responsibilities:

  • Efficiently handle client requests via phone and email, meeting SLAs.
  • Work to minimize outstanding debt, negotiating satisfactory outcomes.
  • Identify and address process and product knowledge gaps within the team.
  • Champion customer needs, driving engagement with the Cabcharge payment product suite.
  • Collaborate across teams to ensure seamless service delivery.
  • 360 merchant support across the lifecycle, onboarding to offboarding.

Who You Are:

  • A high school graduate or equivalent, with 2-3 years of experience in customer service.
  • Comfortable in a high-volume call handling environment and adept at using CRM tools and Office 365.
  • A team player with exceptional attention to detail, organization, determination, and resilience.
  • Energetic, driven, with the ability to influence others and excellent communication skills.

Why Join Us?

At Cabcharge and A2B Australia, you'll be part of a team that's leading the way in payment solutions within the taxi industry. We offer a supportive, inclusive work environment where your contributions are valued, and your professional growth is encouraged.

Apply Now

If you're ready to make a difference and help us drive the future of payment solutions in the transportation industry, we'd love to hear from you. Please submit your application, including a resume and a cover letter outlining your experience and why you're the perfect fit for the role.

A2B Australia is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

For more information about A2B Australia and our services, visit www.a2baustralia.com.

Join our team and be a part of our journey to connect people to places, one ride at a time. Apply today

Apply For Job

  • Appliance Service Technician

    3 weeks ago

    Brisbane, Queensland, Australia Fisher & Paykel Customer Services Pty Ltd Full time

    Company OverviewFisher & Paykel Customer Services Pty Ltd is an iconic Australasian brand with a global presence. Our strong local heritage inspires a culture of curiosity and passion to develop solutions that put people first.We value being trusted, sustainably minded, innovative, generous, and curious. As a team, we take a collaborative approach, fostering...

  • Service Desk Officer

    6 months ago

    Brisbane, Australia Parliamentary Service Full time

    Are you passionate about providing excellent customer service and technical support? Do you want to work in a dynamic and fast-paced environment that supports the work of the Queensland Parliament? If so, we have an exciting opportunity for you! About us The Parliamentary Service is established to provide a range of procedural, administrative and support...

  • Customer Service

    6 months ago

    Brisbane, Australia PPD Search Full time

    Working in Customer Service, looking for something more technical? - Global leader within the dental industry - Great supportive and fun team! 12-month contract THE HEALTHCARE COMPANY YOU WOULD BE JOINING - This organisation is the world's largest manufacturer of professional medical products and technologies in their niche therapeutic area. - They empower...

  • Customer Service

    6 months ago

    Brisbane, Australia Kennedy Reid Full time

    Extensive training provided on product knowledge and systems - Full-time permanent position - WFH 2 days once trained **The Company** Our client is a leading player in the automotive services sector operating in the distribution, retail and logistics markets within excess of 1,500 employees across Australia. They are looking for an experienced outbound...

  • Employee Services Officer

    6 months ago

    Brisbane, Australia Parliamentary Service Full time

    Do you want to work in a prestigious and historic institution that supports the Queensland Parliament? If so, you might be the perfect fit for our Employee Services Officer role! We are looking for an Employee Services Officer to join our Payroll Services team at Parliamentary Services. You will be responsible for processing payroll and personnel related...

  • Customer Service

    6 months ago

    Brisbane, Australia TROOCOO Pty Ltd Full time

    Full time permanent opportunity 9am -5pm - Parking and public transport available - Fun and energetic team with bonus incentive available Troocoo are currently partnered with a busy and fun call centre based on the North side of Brisbane with plenty of parking on site and accessible via public transport. Our well known and reputable client is looking for...

  • Customer Service

    6 months ago

    Brisbane, Australia Conquest Personnel Pty Ltd Full time

    **_About the role _** A leading milling, manufacturing, and distributor of flour-based food products are looking for a, Customer Service Officer to join their successful team, based in Tennyson. This will be a temp to perm role on a 12-month contract (Maternity Cover). Hours are 8am - 4pm, Monday to Thursday and 7am - 3pm Friday. **_ Duties and...

  • Appliance Service Specialist

    3 weeks ago

    Brisbane, Queensland, Australia Fisher & Paykel Customer Services Pty Ltd Full time

    Company OverviewFisher & Paykel Customer Services Pty Ltd is a renowned Australasian brand with a strong global presence, deeply rooted in its local heritage. Our organisation thrives on a culture of curiosity and passion for developing solutions tailored to people's needs. We are guided by values such as being trusted, sustainably minded, innovative,...

  • Service Delivery Expert

    2 weeks ago

    Brisbane, Queensland, Australia Fisher & Paykel Customer Services Pty Ltd Full time

    Delivering Exceptional Service ExperienceFisher & Paykel Customer Services Pty Ltd is a leading Australasian brand, renowned for its innovative and human-centered approach to appliance design. We strive to deliver solutions that meet the evolving needs of our customers, and we're seeking a skilled Service Delivery Expert to join our team.As a Senior Service...

  • Customer Service

    6 months ago

    Brisbane, Australia Hinchen Recruitment Group Full time

    **Customer Service Representatives** - **Brisbane CBD based - work up to two days work from home after successful completion of training and probation**: - **Permanent full-time perm hours**: - **Monday to Sunday - earn a few extra dollars when working on a weekend!**: - **Start group training on 27 November or 11 December**: - **$60K plus super, plus...

  • HVAC Specialist

    2 weeks ago

    Brisbane, Queensland, Australia Fisher & Paykel Customer Services Pty Ltd Full time

    About UsFisher & Paykel Customer Services Pty Ltd is an iconic Australasian brand with a strong global presence, driven by values of trust, sustainability, innovation, generosity, and curiosity. Our collaborative culture fosters continuous learning and performance through effective coaching and mentoring.We are currently seeking Senior HVAC/Air Conditioning...

  • Customer Service

    2 weeks ago

    Brisbane, Australia Troocoo Full time

    Troocoo is thrilled to partner with a well-established, nationally recognised company in the building sector to recruit an experienced Customer Service Representative to join their team in early 2025. This is a 12 month fixed term contract with opportunity to move to a permanent position, offering a...

  • Appliance Service Technician

    4 weeks ago

    Brisbane, Queensland, Australia Fisher & Paykel Customer Services Pty Ltd Full time

    Company OverviewFisher & Paykel Customer Services Pty Ltd is an iconic Australasian brand, a global company with a strong local heritage. Our origins inspire our culture of curiosity and passion to develop solutions designed around people.We are driven by our values of being trusted, sustainably minded, innovative, generous, and curious. As a team we take a...

  • Service Technician Team Lead for Queensland

    2 weeks ago

    Brisbane, Queensland, Australia Fisher & Paykel Customer Services Pty Ltd Full time

    About the RoleWe are seeking a skilled Service Technician Team Lead to join our team in Queensland, Australia. As a key member of our service team, you will be responsible for leading a team of technicians and providing exceptional customer service.

  • Customer Service Representative

    7 months ago

    Brisbane, Australia MAAS Group Full time

    Jacon Equipment, a business unit of Maas Group Holdings, are currently seeking an organised and motivated Customer Service Representative to join our team based in Pinkenba, Brisbane. Reporting directly to the Customer Service Manager, the Customer Service Representative is responsible for handling customer enquiries and delivering high quality service for...

  • Customer Service Representative

    2 weeks ago

    Brisbane, Queensland, Australia Bendigo and Adelaide Bank Full time

    About UsBendigo Bank is a community-focused financial institution that offers a unique philosophy in customer service. As a leading provider of banking services, we pride ourselves on our commitment to supporting our customers and making a positive impact in our communities.Role OverviewWe are seeking a Customer Service Officer to join our team at Community...

  • Customer Service Lead

    1 month ago

    Brisbane, Queensland, Australia Woolworths Group Full time

    At Woolworths GroupWe are seeking a skilled Customer Service Lead to join our team. The ideal candidate will have a passion for delivering exceptional customer experiences and a proven track record of leading high-performing teams.Key Responsibilities• Lead a team of customer service representatives to deliver excellent customer service• Collaborate with...

  • Customer Service Liaison

    1 month ago

    Brisbane, Queensland, Australia Rentokil Initial Full time

    We are seeking an accomplished Customer Service Liaison to join our team in Brisbane, where you will play a pivotal role in providing exceptional customer service and support.This role requires a strong communicator who is able to engage with customers, resolve queries, and promote our products and services.The core responsibilities of this position...

  • Customer Service Specialist

    8 months ago

    Brisbane, Australia DFP Recruitment Services Full time

    **Job description**: Do you want the flexibility? **Hybrid role,** providing exceptional customer service with all the equipment, structured training and support you need? For our client, customers are at the heart of everything they do. Their mission is to create a connected future so that everyone can thrive, and that’s where you come in! As they build...

  • Customer Service Offer

    8 months ago

    Brisbane, Australia FLSmidth, Inc. Full time

    Are you a passionate about Customer Service, then Krebs PCV business line want to hear from you !! Purpose of the role: Provides aftermarket customer and sales support by determining customer requirements (parts interpretation), managing the customer sales order life cycle (order entry to despatch), and ensuring enquiries and problems are resolved to...