Customer Service
6 months ago
**Customer Service Representatives**
- **Brisbane CBD based - work up to two days work from home after successful completion of training and probation**:
- **Permanent full-time perm hours**:
- **Monday to Sunday - earn a few extra dollars when working on a weekend**:
- **Start group training on 27 November or 11 December**:
- **$60K plus super, plus annual bonus**
Our client is a major travel insurance company who has operations in Australia, as well as 21 countries across five continents. This is a great opportunity for you to join an organisation who are committed to togetherness, based on their optimism, care, reliability and determination.
**In addition to the above, additional duties and responsibilities will include**:
- Providing general advice and assistance to customers and partners regarding insurance policy activation, coverage, administration and new and/or existing claims
- Collaborating with team members to ensure effective call resolution and customer satisfaction
- Collaborating with team members to ensure effective call resolution and customer satisfaction
- Meeting/exceeding individual and team performance goals
- Registering and effectively resolving customer complaints
- Maintaining accurate records of calls received
- Participating in quality improvement activities
**To be successful in this role, you will need to be able to demonstrate**:
- Accuracy and attention to detail
- Excellent verbal and written communication skills
- Experience working towards Key Performance Indicators (KPIs)
- Strong team player who supports and respects others and strives to exceed expectations
- Professional communicator who can connect with and assist customers in difficult situations
- Previous customer service/sales experience, preferably within a contact centre environment
- Strong ability to develop workable solutions to problems and work autonomously with a customer centric approach
- Ability to deliver a great customer experience within a fast-paced and rapidly changing environment with a positive can-do attitude
- Flexibility with rosters with shifts falling between 7:00am to 8:00pm, Monday to Saturday (you’ll be given a day off during the week if you are rostered to work on a Saturday) and 10:00am to 3:00pm on Sundays (average one in every eight to nine weeks to be rostered on a Sunday)
**What’s in it for you?**
- Based in Brisbane CBD
- Immediate start available
- $60K Base + Superannuation = $66,600 + Annual Incentive ($3,000)
- Opportunity to contribute, learn, develop and grow
- Rotational Shifts + Penalties
- Hybrid Working Arrangements (after successful qualifying period)
- Free travel insurance and great discounts through extensive travel partnerships
- Anniversary leave day + many more benefits
**0401 836 410**
Acknowledgement of Country: Hinchen Resources pay our respects to the Traditional Owners of country throughout Australia. We pay our respects to Elder’s past and present and acknowledge the valuable contribution Aboriginal and Torres Strait Islander people make to Australian society.
**Salary**: $59,000.00 - $60,000.00 per year
**Benefits**:
- Employee discount
- Work from home
Schedule:
- 8 hour shift
Supplemental pay types:
- Bonus
**Experience**:
- Inbound call centre: 1 year (required)
Work Authorisation:
- Australia (required)
Ability to Commute:
- Brisbane, QLD 4000 (required)
Work Location: In person
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