Service Desk Analyst
2 months ago
Service Desk Analyst
Apply now Job no: 979701
Work type: Full-time
Location: Sydney
Categories: Broadcast Operations, Information Technology, Call Centre & Customer Service
Do you crave a dynamic role where you can solve problems, collaborate with a stellar team, and make a real impact in a leading broadcast media organisation?
Are you passionate about delivering exceptional IT support and exceeding customer expectations?
Join Seven Network as our new Service Desk Analyst in Sydney
The Opportunity:
As a Service Desk Analyst, you'll be the go-to person for all things tech, providing top-class IT support to our team in Sydney. You'll troubleshoot complex issues, collaborate to resolve high-priority incidents, and even contribute to shaping the future of IT at Seven Network.
In this role, you will collaborate with the Broadcast Team, Security Team, internal stakeholders, Vendors and all Seven staff to keep operations running smoothly. You'll be a key player in ensuring our systems run smoothly, keeping everyone connected and productive.
Reporting to the Service Desk Team Leader in Sydney, you’ll be responsible for:
- Providing IT support and exceptional customer service across multiple channels, escalating more complex issues and act as a point of reference for the team.
- Leading by example and contributing to the performance of the Service Desk Team.
- Troubleshooting proactively, solving technical problems, and answering user queries efficiently, ensuring customer expectations are managed and creating a positive experience in all interactions.
- Collaborating with stakeholders and lead in resolving high priority incidents.
- Providing out-of-office hours support and on-call duties as needed to ensure business needs are continuously met.
- Taking initiative, managing projects, and contributing to IT strategy implementation.
About You:
You will be an experienced Service Desk Analyst with exceptional customer service skills, and problem-solving skills with the ability to articulate ideas and solutions clearly to technical and non-technical audiences. You will be a strong team player who is eager to learn and grow within the role.
You will have:
- 1.5-2 years relevant service desk/ IT support experience (with technical knowledge across various areas/ technologies (e.g. O365, Active Directory, Network, Telecommunications, Security, End user compute, Windows OS, and Business Applications).
- Excellent written and verbal communication skills
- Proven experience following ITIL processes, preferably with relevant certifications (ITIL and Microsoft)
- Focused on achieving effective business outcomes, adhering to deadlines, and maintaining high standards of delivery.
- Ability to thrive in a fast-paced environment and embrace change and continuous improvement. ability to work effectively within a team.
Why Seven Network?
We’re looking for people like you to join on our mission to be the most connected news, sport and entertainment brand in Australia. Seven Network is where you can come to make a difference – in your career, in our company and in the lives of 19 million Australians that we reach each month.
At the heart of our culture is the belief that creativity thrives on connection and collaboration – it's where the magic happens. Our offices across the country buzz with energy and inspiring interactions that can transform to magic on screen.
Some of our perks:
1. Recognition and Rewards programs:
- Our peer nominated “Moments that move us” program recognises and rewards our people who shine bright by living our values every day.
- Our 7Perks exclusive benefits platform provides discounts to over 500 retailers.
2. Time to manage life events:
- Community Volunteering, Domestic and Family Violence Leave, Compassionate leave, Personal and Annual leave.
- Fertility leave: Up to 5 days paid per year
- Parental leave: Up to 14 weeks for the Primary Carer (dependent on service) and up to 3 weeks for the Secondary Carer (dependent on service)
3. Total wellbeing approach:
- Nutritional, Exercise, Financial, Legal and Emotional wellbeing support via our EAP, Health and Wellbeing programs, and bespoke onsite events.
4. Learn your own way:
- Own your learning by accessing our Leading@SWM and Accelerate@SWM programs. Decide what and when you learn with a mix of just in time online learning and facilitated programs.
- Be mentored by the best in the business as part of our SPARK Mentoring program.
Better Together:
Seven Network is an equal-opportunity employer, and we are committed to creating a diverse and inclusive workplace. Our “Better Together” Employee Advocacy Groups drive diversity, and inclusion efforts across the company ensuring that Seven is an authentic workplace where everybody belongs. We’re proud to be Australia’s first media company to achieve the WGEA Employer of Choice for Gender Equality certification and partners with UN Women. In 2023 we launched our RAP as our commitment to reconciliation with Indigenous and First Nations communities and providing education and meaningful accountability for Seven and our people.
Our Values:
Our values are our compass. They serve as our roadmap to lead us not just to deliver great work but help to shape everything we do.
Your Professional Adventure Awaits...
Ready to embark on your career adventure? Apply now and become an integral part of shaping the future of Australian media
Recruitment Agencies: The Seven Network does not accept any unsolicited agency resumes and will not be responsible for any fees related to unsolicited resumes.
Advertised: 01 Oct 2024 AUS Eastern Standard Time
Applications close:
Back to search results Apply now Refer a friend
-
Service Desk Analyst
1 month ago
Sydney, New South Wales, Australia Seven West Media Full timeService Desk AnalystWe are seeking a highly skilled Service Desk Analyst to join our team in Sydney. As a Service Desk Analyst, you will be the primary point of contact for all IT-related issues and will be responsible for providing exceptional customer service to our team members.About the RoleThis is a dynamic role that requires a strong problem-solving...
-
Service Desk Analyst
5 months ago
Sydney, Australia Robert Half Full timeService Desk Analyst providing level 1 -2 IT Support to 400+ users. The Company The Role Due to growth, a Service Desk Analyst role is available. You'll be providing 1st and 2nd line of support for everything IT-related ranging from telecommunications, desktops, networks, software, and internal systems. Responsibilities include: - Assist in maintenance...
-
Service Desk Analyst
5 months ago
Sydney, Australia Peoplebank Full timeLocation: - Sydney CBD- Job Type: - Contract- Posted: - about 11 hours ago- Contact: - Aparna Sharma- Discipline: - General IT - Reference: - 261925- Initial 12 months contract - Location: Western Sydney (Richmond) - Hybrid work model ( 3 days / office) Our client is looking for a Service Desk Analyst to join its IT team. In this role you will be...
-
Service Desk Analyst
5 months ago
Sydney Western Suburbs, Australia HAYS Full timeService Desk Analyst - 12-month contract - $45 + super ph - Richmond Your new company This government client is looking for 2 Service Desk Analysts to come and join the team in Richmond Sydney. This will be a 12-month contract with the potential to extend. You will need an Australian driving licence and a commitment to fulfil the 12-month position. There...
-
Service Desk Analyst
4 weeks ago
Sydney, New South Wales, Australia Green Light Full timeAbout the RoleWe are seeking a highly skilled Service Desk Analyst to join our team at Green Light. As a Service Desk Analyst, you will be the first point of contact for our customers, providing technical support and resolving issues in a timely and professional manner.Key ResponsibilitiesProvide exceptional customer service and support via phone, email, and...
-
Service Desk Analyst
4 weeks ago
Sydney, New South Wales, Australia Green Light Full timeAbout the RoleWe are seeking a highly skilled Service Desk Analyst to join our team at Green Light. As a Service Desk Analyst, you will be the first point of contact for our customers, providing technical support and resolving issues in a timely and professional manner.Key ResponsibilitiesProvide exceptional customer service and support via phone, email, and...
-
Service Desk Analyst
1 month ago
Sydney, New South Wales, Australia NTT Full timeJob Title: Service Desk AnalystNTT is seeking a skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be the first point of contact for clients and vendors, providing timely and effective support for their technical issues.Key Responsibilities:Receive, validate, and log client requests in a timely and accurate manner.Track...
-
Service Desk Analyst
3 weeks ago
Sydney, New South Wales, Australia Brennan Full timeService Desk AnalystBrennan is seeking a skilled Service Desk Analyst to join our team in Sydney. As the first point of contact for clients, you will deliver exceptional first-level customer support through phone, email, and live chat. Your primary responsibility will be to troubleshoot and resolve technical issues, ensuring timely and effective...
-
Service Desk Analyst
4 weeks ago
Sydney, New South Wales, Australia NTT Full timeJob Title: Service Desk AnalystNTT is seeking a skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be the first point of contact for clients and vendors, providing timely and effective support for their technical issues.Key Responsibilities:Receive, validate, and log client requests in a timely and accurate manner.Track...
-
Service Desk Analyst
4 weeks ago
Sydney, New South Wales, Australia Green Light Full timeAbout the RoleGreen Light is seeking a highly skilled Service Desk Analyst to join our team in Adelaide. As a Service Desk Analyst, you will be the first point of contact for our customers, providing technical support and resolving issues in a timely and professional manner.Key ResponsibilitiesProvide exceptional customer service and support to our customers...
-
Service Desk Analyst
3 weeks ago
Sydney, New South Wales, Australia Brennan Full timeJob SummaryWe are seeking a skilled Service Desk Analyst to join our team at Brennan. As a Service Desk Analyst, you will be the first point of contact for clients, providing outstanding first-level customer support through phone, email, and live chat.Key ResponsibilitiesDeliver exceptional customer support, resolving issues and requests in a timely and...
-
Service Desk Analyst
2 months ago
Sydney, New South Wales, Australia Green Light Full timeAbout the RoleWe are seeking a highly skilled Service Desk Analyst to join our team at Green Light Australia. As a Service Desk Analyst, you will be responsible for providing exceptional customer service to our end-users, resolving technical issues, and ensuring that our customers receive the highest level of support.Key ResponsibilitiesProvide high-level...
-
Service Desk Analyst
2 months ago
Sydney, New South Wales, Australia KBR Full timeAbout the RoleWe are seeking a highly skilled Service Desk Analyst to join our team at KBR. As a Service Desk Analyst, you will be responsible for providing high-quality support to our clients and their customers through responding to telephone calls, emails, and alert monitoring platforms.Key ResponsibilitiesDiagnose and resolve printer hardware, software,...
-
Service Desk Analyst
3 weeks ago
Sydney, New South Wales, Australia Brennan Full timeJob SummaryWe are seeking a skilled Service Desk Analyst to join our team at Brennan. As a Service Desk Analyst, you will be the first point of contact for clients, providing outstanding first-level customer support through phone, email, and live chat.Key ResponsibilitiesDeliver exceptional customer support, resolving issues and requests in a timely and...
-
Service Desk Analyst
5 months ago
Sydney, Australia Pickles Auctions Full timeService Desk Analyst **Location**: Sydney City Employment Type: Full-Time Permanent Department: Digital - Operations - Service Desk **WHY WORK FOR PICKLES** - Hybrid work - Stable and positive workplace team and culture - Training and development provided **ABOUT THE ROLE** *** We are looking for a customer service focused IT Service Desk Analyst to...
-
Service Desk Analyst
5 months ago
Sydney, Australia HAYS Full timeLevel 1/2 Service Desk Analyst | Sydney CBD **Your new company** An exciting new opportunity is available for a Service Desk Analyst at a Market Leading Managed Service Provider. This is a permanent position, located in the Sydney CBD and offers a modern on-site working environment and excellent opportunities for career development. **Your new role** In...
-
Service Desk Analyst
5 months ago
Sydney, Australia Collaborate Recruitment Pty Ltd Full time**Permanent role|On Site parking |Based in North Rock, Sydney**: - **Experience in Active Directory, Windows 10, Office 365 suit, Network devices**: - **Be the face of IT |Great career growth| Excellent company profit sharing** Our client is looking for Service Desk Analyst with 1st and 2nd level support for Active Directory, Windows 10, Office 365 suit,...
-
Service Desk Analyst
2 months ago
Sydney, Australia Seven West Media Full time**Categories**: Broadcast Operations, Information Technology, Call Centre & Customer Service - Do you crave a dynamic role where you can solve problems, collaborate with a stellar team, and make a real impact in a leading broadcast media organisation?_ - Are you passionate about delivering exceptional IT support and exceeding customer expectations?_ **Join...
-
Service Desk Analyst
3 weeks ago
Sydney, New South Wales, Australia KBR Full timeAbout the Role:KBR is seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing high-quality support to our clients and their customers through responding to telephone calls, emails, and alert monitoring platforms.Key Responsibilities:Diagnose and resolve printer hardware, software, and...
-
Service Desk Analyst
3 weeks ago
Sydney, New South Wales, Australia KBR Full timeAbout the Role:We are seeking a highly skilled Service Desk Analyst to join our team at KBR. As a Service Desk Analyst, you will be responsible for providing high-quality support to our clients and their customers through responding to telephone calls, emails, and alert monitoring platforms.Key Responsibilities:Diagnose and resolve printer hardware,...
