Service Desk Analyst
5 months ago
Level 1/2 Service Desk Analyst | Sydney CBD
**Your new company**
An exciting new opportunity is available for a Service Desk Analyst at a Market Leading Managed Service Provider. This is a permanent position, located in the Sydney CBD and offers a modern on-site working environment and excellent opportunities for career development.
**Your new role**
In your new role you will be responsible for providing remote and onsite support to over 400+ customers via Autotask, Datto and RMM tools.
**What you'll need to succeed**
- Previous Managed Service Provider (MSP) experience is highly desirable.
- Excellent technical skills and in-depth knowledge of PC hardware and software.
- Sound knowledge of MS Windows OS and MacOS, Microsoft365, Office Suite, AD, Printing technology, AV products, Cyber and Networking products, and mobile devices (iOS & Android).
- Solid technical understanding of hardware peripherals and associated software such as printers, scanners, photocopiers, iOS and Android devices.
- Support Microsoft365 environment including Office apps, Exchange, Identity, Endpoint Manager, Security, SharePoint and others
**What you'll get in return**
- Competitive salary and benefits package
- Opportunities for career growth and advancement
- Supportive and inclusive work culture
- Training and development programs
- Collaborative and team-oriented environment
- Recognition and rewards for outstanding performance
- Modern and well-equipped office facilities
- Diverse and challenging projects
- Opportunities to work on cutting-edge technologies
**What you need to do now**
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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