Technical Implementation Project Manager

4 months ago

Sydney, Australia Avetta Full time

SUMMARY

Avetta’s Supply Chain Risk & Compliance SaaS platform connects the world’s leading organizations with qualified suppliers, contractors, and vendors. We bring unmatched visibility to companies through cloud-based technology and human insights to improve supply chair risk and compliance. As a result, we foster sustainable growth for businesses and their supply chains globally. Our SaaS subscription-based software is used by 100k+ active customers in over 100 countries spanning across a wide range of industries. 

The Technical Project Manager will provide oversite, mentoring, and guidance to this team as it relates to technology driven software solutions and product implementations. This individual will drive process improvements, generate documentation and be a resource to the implementation team when technical expertise is required.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide technical expertise and guidance to the Implementation TeamOrganize global resources and engage with Regional Project Managers as it relates to the implementation of accounts with a global footprintSubject Matter Expert: Provide internal and external facing leadership on technology related solutions configuration, integration and implementationCustomer Guidance: In a consultative manner, collect and understand client requirements and provide solutions recommendations that are in line with the client business needs supported by Avetta’s best practice use casesKey Department Functions: The Technical Project Manager should be proficient in the following: Software Project managementSoftware ImplementationsSoftware Configuration and IntegrationsSchedule ManagementChange ManagementRequirements Definition and DocumentationUser Acceptance TestingProject coordination across departmentsTechnical Expertise in the Following: SSOAPICustom IntegrationsAnalytics Provide key reporting and metrics related to technical projects and activitiesMentor and guide the development of other team membersServe as a client facing resource as it relates to managing and defining technical needs and requirementsProvide leadership and guidance around process improvement, best practices, and process standardizationProvide leadership and a voice for the Implementation Team across the various departments within the organization as it relates to technical projectsSupport and develop key department initiativesStrong communication skills. Ability to communicate effectively across the organization and interface with all levels of managementLiase with the following teams within the department Implementation TeamOperations ManagementSoftware Configuration and Quality AssuranceWorker Management TeamIT OperationsDev/OpsProduct Management

MINIMUM QUALIFICATIONS:

3-5 experience in a client facing role implementing strategic accounts for a comparable SaaS productPrefer a University graduate with a degree in technical fieldKnowledge in: Project ManagementSaaS (Software as a Service)Client ManagementTicket creation systems (i.e. JIRA/Confluence)Agile Methodology (Kanban, Scrum)API/Integration Methodologies

#LI-REMOTE 

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