Technical Implementation Consultant

6 months ago

Sydney, Australia Staffbase Full time

**About Staffbase**:
We're headquartered in Chemnitz, Germany, with offices in many locations throughout the world, including New York, London, Berlin and Dresden. Our international team counts more than 750 employees from 45+ nationalities and we have a growing base of 2200+ customers that want to transform their employee experience. We are rapidly scaling, post-Series E ($115 million funding), have strong-growing revenue, and our customers love us.

We are looking for a Technical Implementation Consultant to use their delivery and technology expertise for client implementations of Staffbase. You have worked for several years as a consultant, or other similar role, before, and understand the value of nurturing client relationships. This role is focused on making sure that new and existing Staffbase customers have an outstanding experience adopting the Staffbase platform. Your job is to see the world from the customers' eyes and make sure they can move their content and comms processes into Staffbase.

**What you'll be doing**
- Lead new Staffbase customer implementations, managing project plans and resources throughout both onboarding and growth phases.
- Develop comprehensive plans for deployment, change management, and adoption programs for each engagement.
- Communicate implementation status, issues, risks, and efforts clearly to all stakeholders.
- Build and maintain in-depth product knowledge of Staffbase core products.
- Collaborate with Sales to scope, estimate, and draft Statements of Work for new projects.
- Guide customers on leveraging Staffbase APIs and SDKs to meet their use cases.
- Facilitate customer-facing workshops and develop technical deployment plans.
- Identify and address technical roadblocks for organization-wide Staffbase platform rollouts.
- Foster internal knowledge exchange and enablement for colleagues and partners, promoting continuous learning and improvement.

**What you need to be successful**
- Familiarity with implementing Software-as-a-Service solutions(SaaS)
- Several years of experience working on enterprise-scale deployments
- Project management experience
- Self-motivated team player ready to embrace a fast-paced, high-growth environment
- You have excellent presentation skills for presenting both business-oriented solutions and advanced technical concepts.
- Good knowledge of web development, preferably knowledge of HTML/CSS and at least one programming language like JavaScript, Java, PHP, or NodeJS.
- You have experience leading and crafting technical projects, engaging with, and motivating change across multiple levels of IT executives and organizations.
- Experience with enterprise software and common concepts/integrations is a plus: SAP, Workday, Single Sign-on, Active Directory, etc.
- Knowledge about security and compliance topics in a SaaS environment is a plus.
- 5+ years of consulting experience
- 5+ years of client-facing experience

**What you'll get**
- _Competitive Compensation -_ we offer attractive salary packages including an Employee Stock Option Plan
- _Flexibility -_ we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of 2400 AUD.
- _Growth Budget -_ all employees get a yearly budget for external training of 1600 AUD.
- _Wellbeing -_ in addition to yearly vacation days of 30 days p.a., we're running a 4-day-work week every year in August with full payment.
- _Support -_ we're offering support on private health insurance. Parents can get 12 weeks of paid parental leave.
- _Team Building -_ Regular team and office events including the yearly Staffbase Camp
- _Volunteers Day -_ you'll get one day off per year for supporting a social project. We will donate a small amount for that project in addition.
- _Employee Referral Program -_ one of your friends is a fit to one of our full-time openings? Refer them and get a referral bonus paid.

**We Love Diversity - Equal Employment Opportunity**:
Our platforms are for everyone, and so is our workplace. We are passionate about equity, inclusion, and diversity at Staffbase. Read more about our policies here.

**Our Global Benefits**:
**Employee Stock Option Plan (ESOP)**

Staffbase offers you a benefit plan which entitles you to an ownership interest in stock options in the company. We're in business to create value for our shareholders and we want our employees to benefit from that shared success as well.

**Ongoing Learning**

We thrive on personal and professional growth. Every employee gets EUR 1,000 / USD 1,100 / GBP 900 / CAD 1,400 / RON 5,000 / AUD 1,600 gross per year to spend on personal and professional development.

**Feel Good Fridays**

Summertime means extended vacation time at Staffbase During August we run the 4-days workweek which means that during this month Fridays are off for all employees.

**Flexibility**

We offer different working time models and hybrid work set ups, to get the best office and working-from-home experie

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