Service Desk Analyst
2 months ago
- Government Department – Contract until 17th of January 2025
- Burwood Location – Working from Home
- Level 1 IT Support
This position requires an experienced and customer focused Service Desk Analyst to be the first point of contact in a service desk environment.
Key Accountabilities
- Provide direct customer support via phone, email, instant messaging or any defined Service Centre communication method.
- Analyse incidents and service requests for correct prioritisation, classification and initial support requirements.
- Provide and maintain a strong customer focus and support services
- Provide support for applications, email and technology services
Skills & Competencies
- Minimum 12 months as a Service Desk Analyst
- Excellent customer service skills
- Experience supporting Microsoft Environment
- Good communication skills, both written and verbal, including a personable and professional phone manner
- Experience providing comprehensive first level support for tools and applications for Microsoft Office products
What’s in it for you:
- Government Agency
- Supportive Team Environment
- Contract until 17th of January 2025
Express your interest to Sarah Jordan by clicking the ‘Apply Now’ button below or contact on sarah.jordan@talentinternational.com.
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