Service Desk Analyst

2 weeks ago


Melbourne, Victoria, Australia ASG Group Full time
Job Description

We are seeking an experienced Service Desk Analyst to provide exceptional technical support to our internal staff. As the first point of contact for users, you will diagnose and resolve a broad range of technical requests and issues via phone, remote access, email, and face-to-face interactions.

Your key responsibilities will include:

  • Providing timely and effective support to internal staff via the Service Desk.
  • Resolving level 1 service desk issues promptly and escalating unresolved issues to level 2 support.
  • Documenting all interactions in a Service Manager incident/request system.
  • Collaborating with the wider team to deliver excellent customer service.

Requirements:

  • 1-5 years of experience in a fast-paced Technology Service Desk environment.
  • Strong customer service and stakeholder management skills.
  • Experience with Windows 10/11, Active Directory, and Office 365.
  • Good understanding of TCP/IP, VOIP, Video Conferencing, and basic networking principles.
  • A positive, can-do attitude and ability to manage workstation PCs.

What We Offer:

  • Diverse and challenging project work.
  • Flexible public holiday benefits and option to purchase up to 2 additional weeks leave per year.
  • Training and development opportunities.
  • Salary sacrifice, motor and novated leases.
  • Committed health & wellbeing plan including Employee Assistance Program.
  • 12 weeks paid parental leave, increasing to 20 weeks for 5+ years service.

We celebrate diversity and believe that everyone belongs. As an equal opportunity employer, we will consider all applications without bias.



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