Client Manager
5 months ago
- Develop an in depth understanding of the industry, the trends and market forces and what drives return for our customers.
- Attend relevant industry related networking events and build rapport with industry stake holders.
- Build, maintain and maximise existing customer relationships.
- Grow the client base by hunting for new business.
- Maintain accurate and up-to-date records on Salesforce.
- Engage with Product and Operations to ensure an accurate up-to-date floor plan.
- Establish and achieve set call rates per day.
- Follow up letters/emails and sales collateral as appropriate.
- Actively Contribute to the business plan.
- Complete and action all business-driven reporting.
- Preparation and delivery of weekly and monthly sales progress reports to key stake holders.
- Liaise with industry associations to gather market intelligence on trends / issues that are forming / arising from relevant industries.
- Assist to create and execute sales networking events both in and out of shows.
- Assist to prepare and manage monthly, quarterly and annual sales strategies.
- Assist in managing / monitoring / updating sales strategies.
- Develop personal sales skills including (but not limited to) sales and closing pitch, overcoming objections, preparation of sales prospectuses.
- Represent Diversified Communications Australia in the market as a quality provider of exhibition services.
- Promote internal company advocacy through professional and courteous behaviour.
- Reinforces company values with employees and models company values in own behaviour.
- Demonstrates the highest standard of ethical behaviour in all activities.
- Consultative solutions sales approach.
- Passionate about selling in the exhibition/event industry.
- Self-motivated candidate with a minimum of 3-5 years sales experience (exhibition, media, advertising sales preferred).
- Comfortable with telephone sales and securing new business.
- Comfortable with face-to-face meetings and selling environment.
- Comfortable spending up to 70% of time in an office environment.
- Intermediate knowledge of MS Office (Word, Excel, Outlook, Internet).
- Intermediate knowledge of database management (Salesforce Preferable).
- Comfortable interacting via social channels, building network and interacting with the likes of LinkedIn.
- Superior standards of customer service, interpersonal and communication skills.
- Self-motivated and the ability to work semi-autonomous with direction.
- Time management, attention to detail and ability to multi-task essential.
- Strong capacity to build empathy.
- Pro-active, competitive and ambitious.
- Ability to travel interstate and work irregular hours when required.
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