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Client Manager

6 months ago

Melbourne, Australia Diversified Communications Australia Full time
  • Develop an in depth understanding of the industry, the trends and market forces and what drives return for our customers.
  • Attend relevant industry related networking events and build rapport with industry stake holders.
  • Build, maintain and maximise existing customer relationships.
  • Grow the client base by hunting for new business.
  • Maintain accurate and up-to-date records on Salesforce.
  • Engage with Product and Operations to ensure an accurate up-to-date floor plan.
  • Establish and achieve set call rates per day.
  • Follow up letters/emails and sales collateral as appropriate.
  • Actively Contribute to the business plan.
  • Complete and action all business-driven reporting.
  • Preparation and delivery of weekly and monthly sales progress reports to key stake holders.
  • Liaise with industry associations to gather market intelligence on trends / issues that are forming / arising from relevant industries.
  • Assist to create and execute sales networking events both in and out of shows.
  • Assist to prepare and manage monthly, quarterly and annual sales strategies.
  • Assist in managing / monitoring / updating sales strategies.
  • Develop personal sales skills including (but not limited to) sales and closing pitch, overcoming objections, preparation of sales prospectuses.
  • Represent Diversified Communications Australia in the market as a quality provider of exhibition services.
  • Promote internal company advocacy through professional and courteous behaviour.
  • Reinforces company values with employees and models company values in own behaviour.
  • Demonstrates the highest standard of ethical behaviour in all activities.
  • Consultative solutions sales approach.
  • Passionate about selling in the exhibition/event industry.
  • Self-motivated candidate with a minimum of 3-5 years sales experience (exhibition, media, advertising sales preferred).
  • Comfortable with telephone sales and securing new business.
  • Comfortable with face-to-face meetings and selling environment.
  • Comfortable spending up to 70% of time in an office environment.
  • Intermediate knowledge of MS Office (Word, Excel, Outlook, Internet).
  • Intermediate knowledge of database management (Salesforce Preferable).
  • Comfortable interacting via social channels, building network and interacting with the likes of LinkedIn.
  • Superior standards of customer service, interpersonal and communication skills.
  • Self-motivated and the ability to work semi-autonomous with direction.
  • Time management, attention to detail and ability to multi-task essential.
  • Strong capacity to build empathy.
  • Pro-active, competitive and ambitious.
  • Ability to travel interstate and work irregular hours when required.