Client Manager
3 days ago
**You Lead the Way. We’ve Got Your Back.**
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together
**Description**
Global Merchant Services, the merchant network of American Express, acquires and maintains relationships with merchants who welcome American Express-branded cards. The Client Management Group is looking for a Melbourne based Client Manager, who will be responsible for establishing and maintaining deep, mutually-beneficial, long-lasting relationships with merchant customers from across different industries.
The role requires a passionate Client Manager who will partner with and ensure the long-term success and growth of customers and who also possesses business development skills to identify untapped opportunities.
You will be responsible for developing long-term relationships with your portfolio of assigned customers, connecting with key business executives and stakeholders. At times you will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs and objectives.
The role will be accountable for identifying and driving new business opportunities to profitably grow the relationship and maximize the value delivered to key merchants. Key elements of the role include dealing with complex financial and operational matters and as a result you will need to demonstrate excellent relationship management, business acumen and communication skills. Additionally, you will need to identify and articulate the key customer objectives to develop strategies that will benefit both them and American Express.
**Key responsibilities and activities include**:
- Build and maintain strong customer relationships
- Develop a trusted advisor relationship with key customer stakeholders and executive sponsors
- Understanding the competitive business and payments landscape to build strategies to retain and grow clients
- Solid internal collaboration with a variety of functions and business units
- Development and implementation of account and marketing strategies that will deliver additional benefits and drive spend with American Express Card Members.
**Key requirements include**:
- Excellent relationship management skills and a strong track record in managing complex account portfolios
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
- Experience working with data, qualitative research and financial models to build and develop compelling customer value propositions based on customer needs
- Excellent verbal and written communications and presentation skills
- Passionate about success with high standards of strategic thought leadership
- Strong sales and negotiating experience and results/solution orientated
- Ability to “think outside the box” and operate effectively in fast moving and rapidly changing matrix environment
-
Client Relationship Manager
1 week ago
Melbourne, Victoria, Australia Client Full timeRole OverviewThe Client Director will be a key point of contact for our clients, driving successful relationships and results-driven teams.Key ResponsibilitiesDevelop strong communication strategies across all channelsManage client relationships and deliver high-quality outputsLead and collaborate with cross-functional teams to achieve business...
-
Melbourne, Victoria, Australia Client Full timeRole OverviewThe Client Director will be a key point of contact for our clients, developing strong communication strategies across all channels. This role drives and leads successful client relationships and results-driven teams, bringing together the right people to deliver high-quality outputs end-to-end.ResponsibilitiesManage client relationships and...
-
Client Manager
7 months ago
Melbourne, Australia Gallagher Full timeAbout Us: Gallagher Bassett is the world’s premier provider of risk and claims management services. We believe that - with proper management - a world of risk becomes a world of possibilities. It becomes a world where businesses and organizations are freed to do what they do best. To build. To serve. To move forward. Knowing the responsibilities of today...
-
Client Manager
1 month ago
Melbourne, Australia Aon Corporation Full timePosting Description: - Leadership role within a leading global risk management company - Service a substantial and varied client portfolio - Highly successful and collaborative team with proven record of success **Client Manager, Global & Corporate** A core Client Segment within Aon Risk Solutions, Corporate & Global specializes in the provision of...
-
Client Manager
6 months ago
Melbourne, Australia Gallagher Full time**Introduction**: Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of...
-
Client Manager
7 months ago
Melbourne, Australia Aon Corporation Full timePosting Description: - Hybrid/flexible working arrangement - Grow and retain a large, specialised portfolio - You will be joining a high performing team with excellent growth opportunities **Client Manager | Melbourne** Due to continuous growth, we are seeking a Client Manager to join our team which specialises in the delivery of best-in-class risk...
-
Client Manager
4 months ago
Melbourne, Australia Gallagher Full time**Introduction**: Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives...
-
Client Manager
4 weeks ago
Melbourne, Australia Jellyfish Full time**Company Description**: - At Jellyfish, we believe in the power of diverse perspectives and inclusive collaboration. We welcome individuals who excel in collaborative, varied teams and value the unique contributions that each person brings to the table._ Jellyfish is a global digital marketing agency; a unique fusion of tech enthusiasts, creative minds,...
-
Client Service Manager
7 days ago
Melbourne, Australia Northern Trust Corp. Full time**About Northern Trust**: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families and institutions by remaining true to our...
-
Client Service Manager
4 months ago
Melbourne, Australia Northern Trust Full time**About Northern Trust**: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring...
-
Client Manager
6 months ago
Melbourne, Australia Bulletproof Full timeWe are searching for a talented Client Manager to join our Melbourne studio. ...have you worked in the world's best agencies? ...do you have outstanding FMCG client management experience working with global brands? ...are you ready to level up? If this sounds like you, we'd love to hear from you! **ABOUT US**: - 360+ strong global design agency - 100%...
-
Client Service Manager
1 day ago
Melbourne, Australia 365 Facilities Management Full time365FM Full time Melbourne VIC, Metro VIC Posted 5 months ago Job description 365 Facilities Management great opportunity for a Client Services Manager to join our team to oversee contracts. The primary responsibility of the Client Services Manager (CSM) will be to maintain and manage the relationships with the Client and team members on our client...
-
Client Account Manager
7 months ago
Melbourne, Australia Xugar Full time**About Xugar** Work along side a team of motivated digital marketing pros, as an integral part of our Client Services team! Enjoy - Friendly office, professional development + upskilling & great coffee - Attractive base pay & career growth pathways - Work onsite in sunny Southbank - free onsite gym, sauna, towels service **About the role** The purpose of...
-
Pr Client Manager
6 days ago
Melbourne, Australia Certus Recruitment Group Full time**PR Client Manager** **Melbourne - Hybrid** **60-65k + Super + Benefits** As a leading integrated communications agency, our client specialises in PR, media relations, influencer marketing and social media. With offices in both NSW and Victoria, they connect brands with audiences through compelling and multi-faceted communications. Creative, tech savvy and...
-
Client Service Manager
7 months ago
Melbourne, Australia Northern Trust Full timeClient Service Manager **About Northern Trust**: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by...
-
Client Service Manager
3 weeks ago
Melbourne, Victoria, Australia Marsh McLennan Full timeAre you looking for a challenging role where you can apply your skills and experience to make a real difference? We have an exciting opportunity for an experienced Client Service Manager to join our team at Marsh McLennan in Melbourne.About the RoleThis hybrid role requires spending at least three days per week in the office and involves managing a small...
-
Client Manager, Mining
7 months ago
Melbourne, Australia Aon Corporation Full timePosting Description: - Senior client relationship management role in insurance broking within a leading global professional services firm - Service a substantial and varied client portfolio - Highly successful and collaborative team with proven record of success This is an exceptional opportunity to join a global leader, leveraging the strong brand to...
-
Client Service Manager
7 months ago
Melbourne, Australia Northern Trust Full time**About Northern Trust**: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring...
-
Client Relationship Manager
9 months ago
Melbourne, Australia Ashurst LLP Full time**The Opportunity**: Our Client Growth & Innovation team plays an integral part of the Firm's growth strategy driving the development and performance of the Strategic Client Portfolio (Priority Clients Program). A newer pillar within Clients, Markets and Growth function, this department represents a true focus on transformation to the way the firm manages...
-
Client Liaison Manager
1 month ago
Melbourne, Australia Australian Unity Full time**About us** Established in 1840, we are Australia’s first wellbeing company, delivering health, wealth and care services for our members and the community. As a social enterprise, we’re motivated by our purpose to positively impact the wellbeing of millions. We reinvest profits to deliver products and services sustainably that matter most to our...
