Client Service Manager

7 months ago

Melbourne, Australia Northern Trust Full time

Client Service Manager

**About Northern Trust**:
Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

**Role Summary**

As part of the Asset Servicing Australian Client Services team, the Client Service Manager will play a key role in supporting all aspects of managing the administrative and relationship needs of institutional trust clients.

**What you will do**
- Acts as key consultant to clients, assisting in formulation of best practices, redesign of processes, evaluation and implementation of Trust and Custody services through creative ideas and problem solving
- Ensures overall client satisfaction by facilitating efforts of service team, coordinating resources to ensure timely deliverables and issue resolution, and effectively communicating client concerns/needs to partners
- Develop complete understanding of client's business, objectives, goals, and market challenges
- Assists Relationship Managers in providing thought leadership to clients on emerging issues, bank products/services, legal/regulatory changes, and general financial ,environment, translating the impact on client's activities and banking services
- Participates in development of solutions to client needs, coordinate presentations, bringing in experts when appropriate, and ensuring smooth delivery of new services
- Manages and enhances client profitability
- Travel to client locations on a selected basis where revenue and/or new business opportunities and/or servicing need.

**About You**
- Proven experience working in financial servicing/accounting fields, with a client servicing background
- Strong communication skills (both written and verbal)
- Demonstrated organisational and time management skills
- Strong attention to detail and problem solving capability
- Ability to understand legal documentation (such as SLA) & provide recommendations
- Ability to look ahead and identify opportunities or issues based on understanding of clients' needs
- Proficiency in Microsoft Word, Powerpoint and Excel
- Understanding of reconciliation processes
- Understanding of institutional payment processes

**Highly Desirable (good to have)**:

- Knowledge of unit registry
- Previous experience with a background in custody or custodial services
- A knowledge of derivative and alternative assets
- Knowledge of trust or asset management and/or finance

**Working with Us**:
As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve Join a workplace with a greater purpose.

**Reasonable accommodation**

We hope you're excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Job ID R124879

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