Relationship Officer

4 weeks ago

Melbourne, Australia Help at Hand Support Services Full time
About Us: 
Help at Hand Support is an NDIS-registered provider committed to delivering exceptional support services to individuals with disabilities. We pride ourselves on our dedication to empowering our clients and enhancing their quality of life. 
 
Job Overview: 
The Relationship Officer plays a vital role in promoting Help at Hand Support's services and expanding our network. As an all-rounder, you will be the face of our organization, responsible for building and maintaining relationships with clients, partners, and the community. You will also play a key role in organizing events, making outreach calls, and spreading awareness about our services. 
 
Key Responsibilities: 
 
 Relationship Building: 
  • Actively engage with potential external providers, community organizations, and partners to promote Help at Hand Support's services. 
  • Develop and nurture strong relationships with both current and potential external stakeholders, ensuring their needs are met and they feel valued. 
  • Stay informed about industry trends and market conditions to provide relevant advice and insights. 
  • Collaborate with internal teams to ensure the successful delivery of products/services. 
  • Conduct regular follow-ups to assess clients satisfaction and identify opportunities for improvement. 
Outreach and Networking: 
  • Attend community events, meetings, and other networking opportunities to raise awareness about Help at Hand Support. 
  • Identify and pursue new opportunities to connect with potential clients and partners. 
  • Develop and implement strategies to increase the visibility of our services in the community. 
  Event Planning and Management: 
  • Organize and execute events, workshops, and information sessions to engage the community and promote our services. 
  • Collaborate with the marketing team to create promotional materials and strategies for events. 
  • Ensure events run smoothly and are well-attended. 
 
    Communication and Follow-Up: 
  • Make outreach calls to potential clients and partners, providing information about our services and answering any questions. 
  • Follow up with leads and ensure timely communication with all stakeholders. 
  • Maintain accurate records of interactions and progress in the CRM system. 
General Support: 
  • Assist with administrative tasks related to outreach and relationship management. 
  • Provide feedback to management on community needs and trends. 
  • Contribute to the continuous improvement of Help at Hand Support's services and outreach efforts. 
Qualifications: 
    Proven experience in a relationship management, sales, or community engagement role. 
    Excellent communication and interpersonal skills. 
    Ability to work independently and as part of a team. 
    Strong organizational skills with the ability to manage multiple tasks and projects. 
    Familiarity with the NDIS and the disability services sector is a plus. 
    Valid driver’s license and willingness to travel for community outreach and events. 
Why Join Us: 
Be a part of a passionate and dedicated team. 
Opportunities for professional growth and development. 
Make a meaningful impact in the lives of people with disabilities. 
The rewards: 
If you are looking to join a growing business that aims to be a contender in the healthcare industry and contribute to delivering a high level of NDIS services in Australia, then HAHS is for you. We are focused on our staff and it is foundation of what makes us a great company to be a part of. 
Working for us will put you in a strong position with your career, with opportunities for growth and development. 
If the answer to all the above is ‘yes’ then apply below or send your resume to careers@helpathandsupport.com.au and in your subject line please put reference Relationship Officer office role.  

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