Relationship Officer

3 months ago

Melbourne, Australia McMillan Shakespeare Group Full time

Interleasing is part of the ASX listed McMillan Shakespeare Group, which includes our employee benefit business divisions Maxxia and RemServ. Interleasing is the only provider of its kind in Australia that truly offers a unique mix of vehicle leasing, management services, supported by business and systems expertise in salary packaging and FBT management.

We have an opportunity for a Relationship Officer within our Interleasing asset management business. In this role you will be supporting the activities of the Customer Relationship team in building long and effective working relationships with customer representatives in order to achieve business objectives and superior customer satisfaction.

**Key Responsibilities**
- Respond promptly and professionally on a daily basis to requests from Customers and Commercial Manager on all administrative tasks relevant to effective fleet management and growth in the business.
- Creation and provision of vehicle quotes to deliver best value to our customers.
- Liaise effectively with internal stakeholders verbally and in writing to ensure that all parties are clear on expectations, that customer satisfaction is achieved and all parties are kept suitably informed on progress.
- Ensure that key administrative tasks comply with key business policies E.g. registration of vehicles, credit requirements.
- Pro-active management of the lease expiry and replacement process, ensuring that contracts are linked in all circumstances
- Ensuring that the contracts are updated with accurate and relevant information
- Running of order reports and following up transactions with the orders & delivery team
- Elicit, monitor and engage with customers for intelligence to understand their fleet requirements, anticipate their needs and assist the Sales team to gain an advantage in growing business.

**To be successful in this position you will have**:

- 2 years Customer Service experience in a customer facing role.
- Prior fleet experience highly regarded
- Intermediate proficiency in MS Excel, database management and other MS Office products
- A high level of keyboard accuracy and a good eye for detail
- Experienced and proficient in data-entry and administrative work involving numbers and prolific detail.
- Professional oral and written communication skills
- Problem-Solving Ability - identify and implement collaborative process improvements in workflow
- Attention to Detail - high level of accuracy and strong eye for detail

**What we can offer you**:

- Our strong people-first culture
- Flexible/hybrid working to enhance your work/life balance
- Novated lease benefits and discounts
- 12 weeks Paid Parental leave and access to our Parents Portal
- Exempt Employee Share Plan
- Paid Income Protection Insurance under MMSG default Super plan
- Access to a broad range of learning and development programs
- Career break and volunteering leave
- Access to Employee Assistance Program and annual Flu vaccination
- Lifestyle Rewards program

As an employer who embraces Diversity, Equity & Inclusion, we hold a collective commitment to foster an environment where all differences are valued and respected. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those caring for and living with disability to apply.

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