Guest Service Agent

1 month ago

North Ryde, Australia Cushman & Wakefield Full time

Job Title

Guest Service Agent

Job Description Summary

Join us as an Guest Service Agent Passion for detail and excellent communication skills required.

Job Description

About the role

The Guest Service Agent is charged with the day-to-day implementation of policies, procedures, programs, and workplace services delivery that provides a well-managed and well-maintained building.

An emphasis of this role is placed on a positive response to the concerns and needs of the tenants, environmental health and safety, compliance and quality programs, in coordination with the client's goals and objectives. This position coordinates the activities, financials, vendors and manpower required for current and future needs of the building and operations.

Responsibilities

  • Assist with day-to-day operations  of  the  facilities,  including  custodial,  life-safety, engineering, site services, and general maintenance, are implemented and carried out in a manner consistent with C&W policies and client directives

  • Assist to  supervise  all maintenance  programs  relating  to  the  interior  and  exterior conditions and appearance of the properties

  • Respond positively and promptly  to  requests  from  building  tenants  and  occupants.

  • Assist AFM with preparation of budgets, financial reports (monthly  and  quarterly), contracts, expenditures and purchase orders related to the facilities.

  • Assist in identifying facility improvement, and cost-reduction initiatives.

About You

  • Experience in Integrated  Facilities Management,  campus  environment,  and/or  property portfolio management experience is preferred

  • Experience in  all facets  of  property  operation  and corporate office management within  a service provider environment

  • Strong interpersonal and communication skills, with the ability to build and maintain relationships.

  • Creative problem-solving abilities and a proactive approach to challenges.

  • Proficiency in Microsoft Office Suite and event management software.

  • 360 Facility CMMS/Work Order Management experience preferred.

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

  • Being part of a growing global company;

  • Career development and a promote from within culture;

  • An organisation committed to Diversity and Inclusion

  • We're committed to providing work-life balance for our people in an inclusive, rewarding environment.

We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status.

We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us

As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.

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