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Agent Service Lead

4 weeks ago

North Ryde, Australia BOC Limited Australia Full time

BOC Limited Australia

**Agent Service Lead**

North Ryde (NSW), Australia | req14652

**What you will enjoy doing**
- The Agent Service Lead is part of the MyAgentCentre team and is responsible for leading the team that provides service, operational and administrative support to the BOC gas agent channel
- Identify issues unknown to gas agents during support calls and providing information other team members so they can be resolved
- You will work with other team members to introduce strategies to drive up service levels and improve center operations
- Further, you will be the first point of escalation within the service team to help resolve more complicated issues
- You will delegate and manage the workload of the team to ensure deadlines and KPI’s are met
- Moreover you will mange the team roster and any shift changes and provide training and ongoing coaching to all team members
- You will Implement initiatives to maximise service levels

**What makes you great**
- You must have experience working in a customer service/account management role, preferred
- SAP experience, preferred
- Understanding of the Microsoft suite (Word, Excel) is required
- Furthermore you have strong problem-solving skills with a keen attention to detail, demonstrating resilience in high-pressure situations
- Proficiency in guiding and motivating individuals to achieve optimal outcomes from a team of technical experts

**Why you will love working with us**

At Linde we identify ourselves with our products - either working for the technical or medical gases business. Being a company with a long tradition in the gases business, we not only care about our customers and high-quality products, but most importantly about our employees. While working with us, expect a safe workplace, high safety standards and a true commitment from our managers to safety.

**What we offer you**

At Linde, the sky is not the limit. If you’re looking to build a career where your work reaches beyond your job description and betters the people with whom you work, the communities we serve, and the world in which we all live, at Linde, your opportunities are limitless. Be Linde. Be Limitless.

Our people have the opportunity to thrive and excel. We provide a wide range of training programmes to enhance career development, with a potential for overseas opportunities. We also have a variety of employee appreciation programmes to recognize solo and collaborative team efforts.

At BOC we understand and respect a work/life balance, and that's why we have introduced initiatives such as generous parental leave, flexible working arrangements and attractive superannuation benefits. We are also firmly enthusiastic and involved when it comes to the community as well as our partner charities with organisations such as Road Safety Education and Redkite.

**Have we inspired you? Lets talk about it**

So, what are you waiting for? The opportunity is yours. Are you ready to take the lead?

**In order to apply, you must have full work rights in Australia.**

BOC Limited Australia acts responsibly towards its shareholders, business partners, employees, society and the environment in every one of its business areas, regions and locations across the globe. The company is committed to technologies and products that unite the goals of customer value and sustainable development.