Full Time Guest Services Manager

3 days ago


North Ryde, New South Wales, Australia Marriott International Full time
Job Summary

We are seeking a highly skilled Full Time Guest Services Manager to join our team. This is an excellent opportunity to showcase your exceptional leadership and customer service skills.

About the Role

The successful candidate will be responsible for managing the front office operations, ensuring seamless check-in and check-out processes, and providing top-notch guest services. Key responsibilities include:

  • Managing daily front office operations, including guest check-ins, room assignments, and key issuances.
  • Providing exceptional customer service, addressing guest complaints, and resolving issues promptly.
  • Leading and motivating a team of front desk staff, setting performance expectations, and conducting regular evaluations.
  • Ensuring accurate accounting and financial procedures, including processing payments, handling discrepancies, and maintaining records.
About You

To be successful in this role, you will need:

  • A high school diploma or equivalent.
  • At least 1 year of related work experience in a hospitality environment.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and analytical skills.
  • Ability to work well under pressure and meet deadlines.
Salary and Benefits

The estimated salary for this position is $45,000 - $60,000 per year, depending on experience and qualifications. Marriott International offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

What We Offer

As a Full Time Guest Services Manager at Marriott International, you will have opportunities to:

  • Develop your leadership and management skills through training and development programs.
  • Pursue career advancement opportunities within our global organization.
  • Work with a diverse and inclusive team dedicated to delivering exceptional guest experiences.


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