Guest Services Representative

1 month ago

North Geelong, Victoria, Australia Holiday Inn Full time
Job Overview

We are seeking a highly skilled Guest Services Representative to join our team at Holiday Inn. As a key member of our reservations department, you will be responsible for providing exceptional customer experiences and ensuring seamless booking processes.

About the Role

This is an exciting opportunity for a motivated and detail-oriented individual to work in a fast-paced environment and make a real impact on our guests' experiences.

The successful candidate will have excellent communication and problem-solving skills, with the ability to work effectively under pressure. Familiarity with reservation systems and online booking platforms is an asset.

Key Responsibilities
  • Respond promptly and courteously to customer inquiries through various communication channels.
  • Assist customers in making reservations, providing accurate information about services, rates, policies, and availability.
  • Address customer concerns and resolve issues effectively to ensure a positive booking experience.
  • Manage reservations using the hotel's reservation system, ensuring accuracy and completeness of guest information.
  • Confirm bookings, process payments, and issue reservation confirmations to customers.
  • Maintain an organized and up-to-date reservation database.
  • Promote additional services, packages, and upgrades to enhance customer experiences and maximize revenue.
Requirements
  • Proven experience in a customer service or reservations-related role.
  • Excellent communication skills with a friendly and professional demeanor.
  • Strong problem-solving skills and the ability to handle challenging situations with composure.
  • Familiarity with reservation systems and online booking platforms is an advantage.
  • Ability to work under pressure and meet booking targets.
  • Proficiency in using computer systems and standard office software.
What We Offer

As a Guest Services Representative with Holiday Inn, you can expect a competitive salary of $45,000 - $60,000 per year, depending on your level of experience. In addition to a comprehensive benefits package, including health insurance, retirement savings, and paid time off, you will also enjoy perks such as hotel discounts, meal allowances, and opportunities for career growth and development.

Our company values diversity, equity, and inclusion, and we strive to create a workplace that is welcoming and inclusive for all employees. If you are passionate about delivering exceptional customer experiences and are looking for a rewarding career opportunity, please submit your application today

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