Service Desk Analyst

5 months ago

Hobart, Australia 3124 UXC Limited Full time

Job Description:

DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. 

People are the heart of our business. We support each other and work as a team, globally and locallyto deliver excellence for our customers and colleagues. We live in more than 70 countries, speak multiple languages and work with over 6,000 customers on almost every continent. We use the power of technology to deliver technology services that move the world.

We are looking for a Service Desk Analyst to join the team.

This role will be responsible for providing a high level of customer service to our client across a wide variety of telephony incidents and service requests.

Specific responsibilities will include:

Provide level 1 support to customers Log and manage Service Requests (MACs). Log incidents, monitor response and resolution times, and provide users with updates and resolution timeframes Liaise with customers and coordinate maintenance and support related activities with 3rd party suppliers Escalate issues as appropriate

About you

To be successful in this role you will have at least 1+ years’ experience providing support in an IT/Telecommunications service desk environment. Ideally you will have experience with IT Service Management applications like Service Now. You will work well under pressure and be able to deal with high priority issues. You will have excellent problem solving skills and be able to work independently. Above all you will have excellent communication skills and are enthusiastic about customer service.

This is a great opportunity to join a growing organisation that will provide you with real career growth.

Trust, Transform & Thrive  with a company whose mission is to lead clients on their digital transformation journeys, DXC Technology will be recognized globally as a force multiplier, enabling clients to seize the opportunities presented by today's rapidly changing technologies.

If you are a self-starter with a strong customer focus and a results oriented approach complimented by your strong verbal and written communication skills, we would like to hear from you. 

Your working environment

Virtual/flexible/on-site/travel
In alignment with our commitment to fostering a flexible and dynamic work environment, we have adopted a hybrid working approach that acknowledges the importance of in-person collaboration while recognising that the determination of your work location will be based on a range of factors to ensure both individual preferences and operational requirements are met

Our culture and benefits

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our. #WeAreDXC

As an employer of choice, our“people first” philosophy means weoffer competitive remuneration, benefits,training and career opportunities that reflect our commitment toimproving the lives of our employees, and the communities in which we live and work.

How to apply & our commitment to you in return

If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the "Apply Now" button tosubmit your resume.

In return, we agree to ensure a hiring process that is enjoyable, thorough, and fair. We strive to provide an environment that lets you thrive and show off the very best version of yourself, while learning about us at the same time. 

Interviews and onboarding are conducted online, as part of us being a virtual-first company.

We are anEqual Opportunity Employer 

DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. 

Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities. 

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