Eoi: Service Desk Analyst

3 months ago

Hobart, Australia DXC Technology Full time

DXC Technology (DXC: NYSE) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit dxc.technology

**About the role**

We currently have an opportunity for a **Service Desk Analyst **to join our team and work in a supportive and professional environment.
- Due to the client requirement, you'll need to be an Australia Citizen

This role will be providing first level IT technical support on software, hardware and network issues working with a fun and motivated professional team. The focus of your role will be to follow documented processes to achieve high resolution rates within defined service levels. We are looking for someone who is passionate about providing their customers with a high level of service and support.

Key accountabilities will include:

- Accountable for and actively contribute toward the achievement of Customer Service Levels.
- Provide high quality technical support over the phone
- Monitor telephone queues & answer calls within stated guidelines
- Provide resolution over the phone through investigation and diagnosis, using remote system management tools
- Assign records accurately to resolver groups
- Liaise with internal and external vendors to satisfy customer queries
- Actively contribute content to the Knowledgebase
- Actively pursue Continuous Improvement initiatives to improve the overall performance of the service desk

**About you**

To be successful in this role you will have previous experience working in an outsourced service desk environment with demonstrable experience supporting the following technologies:

- Microsoft Operating Systems
- Microsoft Office
- Windows Server (Active Directory and MS Exchange)
- Experience with commercial call logging tools such as ServiceNow

In alignment with our commitment to fostering a flexible and dynamic work environment, we have adopted a hybrid working approach that acknowledges the importance of in-person collaboration while recognising that the determination of your work location will be based on a range of factors to ensure both individual preferences and operational requirements are met.

If you are a self-starter with a strong customer focus and a results-oriented approach complimented by your strong verbal and written communication skills, we would like to hear from you.

**Trust, Transform & Thrive** with a company whose mission is to lead clients on their digital transformation journeys, DXC Technology will be recognized globally as a force multiplier, enabling clients to seize the opportunities presented by today's rapidly changing technologies.

If you are a self-starter with a strong customer focus and a results oriented approach complimented by your strong verbal and written communication skills, we would like to hear from you.

**Your w**orking **e**nvironment**

**V**irtual/flexible/on-site**/travel**
In alignment with our commitment to fostering a flexible and dynamic work environment, we have adopted a hybrid working approach that acknowledges the importance of in-person collaboration while recognising that the determination of your work location will be based on a range of factors to ensure both individual preferences and operational requirements are met

**Our culture and benefits**

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC

As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work.

****How **t**o **a**pply** & our commitment to you** in **return**

In return, we agree to ensure a hiring process that is enjoyable, thorough, and fair. We strive to provide an environment that lets you thrive and show off the very best version of yourself, while learning about us at the same time.

Interviews and onboarding are conducted online, as part of us being a virtual-first company.

**We are an** **Equal Opportunity **Employer**

DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us

  • Eoi: Service Desk Analyst- Hobart

    6 months ago

    Hobart, Australia DXC Technology Full time

    DXC Technology (DXC: NYSE) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The...

  • Service Desk Analyst

    5 months ago

    Hobart, Australia 3124 UXC Limited Full time

    Job Description: DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success.  People are the heart of our business. We support each other and work as a team, globally and locallyto deliver excellence for our customers and colleagues. We live in more than 70 countries,...

  • Service Desk Operator

    2 months ago

    Hobart, Australia Wrest Point Hobart Hotel Full time

    **Job no**: 502566 **Work type**: Casual **Location**: Hobart **Categories**: Information Technology A fantastic opportunity has arisen for a talented and experienced IT Service Desk professional to join Federal Group in the Technology team based in Hobart. The Federal Group is a diverse private business employing approximately 2,400 people across the...

  • Front Desk Supervisor

    4 months ago

    Hobart, Australia Hilton Full time

    Front Desk Supervisor **DoubleTree by Hilton Hobart - Front Desk Supervisor** **We are looking for passionate hospitality stars to join our pre-opening team.** **Australian Working Rights Required** With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and...

  • Front Desk Ambassador

    1 month ago

    Hobart, Tasmania, Australia Marriott Full time

    About the RoleWe are seeking a highly skilled and enthusiastic Front Desk Ambassador to join our team at Peppina - The Tasman Hotel. This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and creating memorable experiences for our guests.The successful candidate will be responsible for managing the front...

  • Ict Service Desk Support Advisor

    7 months ago

    Hobart, Australia Modis Full time

    One of our largest federal clients is in need of an **ICT Service Desk Support Advisor** to offer excellent customer service and support personnel by providing various ICT services, which include handling both first and second-level support for the client's Standard Operating Environment. - Contract length: 12 months + 2 x 12 months extensions available -...

  • Front Desk Housekeeper for Central Hobart Accommodation

    4 weeks ago

    Hobart, Tasmania, Australia YHA Australia Full time

    We are seeking an enthusiastic and proactive individual to join our team as a Front Desk Housekeeper in central Hobart. The perfect candidate will have excellent customer service skills, be able to work well under pressure, and have experience in front desk reception and commercial cleaning.**About YHA Australia**We are a for-purpose organisation with a...

  • Medical Front Desk Coordinator

    4 weeks ago

    Hobart, Tasmania, Australia Qscan Radiologic Clinics Full time

    We are seeking a highly organised and customer-focused Medical Front Desk Coordinator to join our team at Qscan Group.The ideal candidate will possess excellent communication skills, be able to work in a fast-paced environment, and demonstrate a passion for delivering exceptional patient care.About the OpportunityThis is an exciting opportunity for a...

  • Front Desk Administrative Assistant

    1 month ago

    Hobart, Australia Driver Hire Full time

    Job Summary: Driver Hire is seeking a competent and enthusiastic Front Desk Administrative Assistant to join a reputable company in Brighton. The ideal candidate will be the first point of contact for clients, visitors, and employees, providing exceptional customer service and administrative support. The Front Desk Administrative Assistant will handle a...

  • Front Desk and Housekeeping Professional

    3 weeks ago

    Hobart, Tasmania, Australia YHA Australia Full time

    We are seeking an enthusiastic individual to join our team as a Front Desk and Housekeeping Professional at YHA Hobart. This part-time role involves providing exceptional guest service and maintaining the property's immaculate condition, in line with the esteemed standards associated with YHA properties.Key Responsibilities:Front Desk: Provide excellent...

  • Service Desk Analyst L1

    6 months ago

    Hobart, Australia DXC Technology Full time

    DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. **Trust, Transform & Thrive** with a company whose mission is to lead clients on their digital transformation journeys, DXC Technology will be recognized globally as a force multiplier, enabling clients to seize...

  • Front Desk and Housekeeping Professional for YHA Hobart

    4 weeks ago

    Hobart, Tasmania, Australia YHA Australia Full time

    We are seeking a skilled and enthusiastic Front Desk and Housekeeping professional to enhance our team at YHA Hobart. This part-time role offers the ideal candidate an opportunity to provide exceptional guest service and maintain the property's immaculate condition, aligned with the esteemed standards associated with YHA properties.About the Role:The...

  • Night Front Desk Agent

    7 months ago

    Hobart, Australia Marriott International, Inc Full time

    **Job Number** 24014445 **Job Category** Rooms & Guest Services Operations **Location** The Tasman a Luxury Collection Hotel Hobart, 12 Murray Street, Hobart, Tasmania, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management The Tasman, a Luxury Collection Hotel, Hobart is part of the...

  • Front Desk Administrator for Radiology Clinic

    4 weeks ago

    Hobart, Tasmania, Australia I-MED Full time

    About the RoleWe are seeking a highly motivated and enthusiastic Front Desk Administrator to join our team at I-MED Radiology Network.Company OverviewI-MED Radiology Network is a leading healthcare provider with over 4,000 people across Australia. Our vision is to help save lives and reduce uncertainty through innovative systems and state-of-the-art...

  • Advanced Data Analyst

    6 months ago

    Hobart, Australia HAYS Full time

    Advanced Data Analyst role with local Tasmanian Utility company **Your new company** This organisation is well respected within the utility sector, providing various services to customers across Tasmania. **Your new role** As the Advanced Data Analyst, you will be responsible for: - Identifying and analysing data to discover trends/patterns and solve...

  • Service Centre

    7 months ago

    Hobart, Australia HAYS Full time

    Help Desk contract job in Hobart CBD. **Your new company** **Your new role** As a help desk support officer, you will be part of a dynamic and collaborative team that delivers high-quality IT services and solutions to our staff and stakeholders across the state. You will be responsible for: - Logging, tracking, and resolving IT incidents and service...

  • Data Integration Analyst

    7 months ago

    Hobart, Australia HAYS Full time

    Data Integration Analyst - Hobart **Your new company** This organisation is an established and growing financial institution. They are committed to providing innovative financial solutions to their customers and are constantly evolving to meet their changing needs. **Your new role** As a skilled Data Integration Analyst, you will have a minimum of 2-3...

  • Technical Support Specialist

    3 weeks ago

    Hobart, Tasmania, Australia 3124 UXC Limited Full time

    3124 UXC Limited OverviewDXC Technology is a global company that empowers its clients to navigate the rapidly changing technology landscape. With over 70 countries and 6,000 customers, we foster an inclusive culture of innovation, collaboration, and corporate citizenship.About the RoleThis Service Desk Analyst position is an exciting opportunity for a...

  • Team Manager Analyst

    2 months ago

    Hobart, Australia Commonwealth Bank of Australia Full time

    Team Manager Analyst **You are a leader that inspires** **Together we are building a better, simpler bank** **Newly created role leading a thriving team based in Hobart!** **See yourself in our team** Our Regional and Agribusiness Banking team is committed to supporting businesses across Australia and helping to build and enhance the financial...

  • Customer Service Specialist

    7 months ago

    Hobart, Australia HAYS Full time

    20 vacancies for a 6-month contract with one of the big four banks start immediately **Your new company** Hays is proud to be parting with one of the big four banks in their search for 20 Customer Service specialists to join their Hobart team on a 6-month contract, full-time hours. **Your new role** Working in a large inbound contact centre environment,...