Eoi: Service Desk Analyst- Hobart

2 weeks ago

Hobart, Australia DXC Technology Full time

DXC Technology (DXC: NYSE) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit dxc.technology

Connect, a DXC Technology Company provides expert managed services around the best technology deployment for your business. Our vision is of a creative, dynamic partnership, achieving fast efficiency gains today and transforming your business to exploit the digital future.

**About the role**

We currently have an opportunity for a **Service Desk Analyst** to join our Hobart office and work in a supportive and professional team. Trainees are welcome to apply.

This role will be providing first level IT technical support on software, hardware and network issues working with a fun and motivated professional team. The focus of your role will be to follow documented processes to achieve high resolution rates within defined service levels. We are looking for someone who is passionate about providing their customers with a high level of service and support.

Key accountabilities will include:

- Accountable for and actively contribute toward the achievement of Customer Service Levels.
- Provide high quality technical support over the phone
- Monitor telephone queues & answer calls within stated guidelines
- Provide resolution over the phone through investigation and diagnosis, using remote system management tools
- Assign records accurately to resolver groups
- Liaise with internal and external vendors to satisfy customer queries
- Actively contribute content to the Knowledgebase
- Actively pursue Continuous Improvement initiatives to improve the overall performance of the service desk

**About you**

To be successful in this role you will have previous experience working in an outsourced service desk environment with demonstrable experience supporting the following technologies:

- Microsoft Operating Systems (Windows 7 and Windows 10).
- Microsoft Office 2010, 2016 and Office 365).
- Windows Server (Active Directory and MS Exchange)
- Experience with commercial call logging tools such as ServiceNow or Microsoft System Centre Service Manager
- You will have practical experience in delivering to Service Management disciplines with ITIL experience preferred.
- You will work well under pressure and be able to deal with high priority issues.
- You will have excellent problem-solving skills and be able to work independently.
- You will have excellent communication skills and are enthusiastic about customer service.

**Trust, Transform & Thrive** with a company whose mission is to lead clients on their digital transformation journeys, DXC Technology will be recognized globally as a force multiplier, enabling clients to seize the opportunities presented by today's rapidly changing technologies.

If you are a self-starter with a strong customer focus and a results oriented approach complimented by your strong verbal and written communication skills, we would like to hear from you. This is a Wellington-based role and involves work on customer site as required.

New Zealand work rights are required as a prerequisite.

**Your w**orking **e**nvironment**

**V**irtual/flexible/on-site**/travel**
In alignment with our commitment to fostering a flexible and dynamic work environment, we have adopted a hybrid working approach that acknowledges the importance of in-person collaboration while recognising that the determination of your work location will be based on a range of factors to ensure both individual preferences and operational requirements are met

**Our culture and benefits**

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC

As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work.

****How **t**o **a**pply** & our commitment to you** in **return**

In return, we agree to ensure a hiring process that is enjoyable, thorough, and fair. We strive to provide an environment that lets you thrive and show off the very best version of yourself, while learning about us at the same time.

Interviews and onboarding are conducted online, as part of

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