Eoi: Service Desk Analyst- Hobart

7 months ago

Hobart, Australia DXC Technology Full time

DXC Technology (DXC: NYSE) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit dxc.technology

Connect, a DXC Technology Company provides expert managed services around the best technology deployment for your business. Our vision is of a creative, dynamic partnership, achieving fast efficiency gains today and transforming your business to exploit the digital future.

**About the role**

We currently have an opportunity for a **Service Desk Analyst** to join our Hobart office and work in a supportive and professional team. Trainees are welcome to apply.

This role will be providing first level IT technical support on software, hardware and network issues working with a fun and motivated professional team. The focus of your role will be to follow documented processes to achieve high resolution rates within defined service levels. We are looking for someone who is passionate about providing their customers with a high level of service and support.

Key accountabilities will include:

- Accountable for and actively contribute toward the achievement of Customer Service Levels.
- Provide high quality technical support over the phone
- Monitor telephone queues & answer calls within stated guidelines
- Provide resolution over the phone through investigation and diagnosis, using remote system management tools
- Assign records accurately to resolver groups
- Liaise with internal and external vendors to satisfy customer queries
- Actively contribute content to the Knowledgebase
- Actively pursue Continuous Improvement initiatives to improve the overall performance of the service desk

**About you**

To be successful in this role you will have previous experience working in an outsourced service desk environment with demonstrable experience supporting the following technologies:

- Microsoft Operating Systems (Windows 7 and Windows 10).
- Microsoft Office 2010, 2016 and Office 365).
- Windows Server (Active Directory and MS Exchange)
- Experience with commercial call logging tools such as ServiceNow or Microsoft System Centre Service Manager
- You will have practical experience in delivering to Service Management disciplines with ITIL experience preferred.
- You will work well under pressure and be able to deal with high priority issues.
- You will have excellent problem-solving skills and be able to work independently.
- You will have excellent communication skills and are enthusiastic about customer service.

**Trust, Transform & Thrive** with a company whose mission is to lead clients on their digital transformation journeys, DXC Technology will be recognized globally as a force multiplier, enabling clients to seize the opportunities presented by today's rapidly changing technologies.

If you are a self-starter with a strong customer focus and a results oriented approach complimented by your strong verbal and written communication skills, we would like to hear from you. This is a Wellington-based role and involves work on customer site as required.

New Zealand work rights are required as a prerequisite.

**Your w**orking **e**nvironment**

**V**irtual/flexible/on-site**/travel**
In alignment with our commitment to fostering a flexible and dynamic work environment, we have adopted a hybrid working approach that acknowledges the importance of in-person collaboration while recognising that the determination of your work location will be based on a range of factors to ensure both individual preferences and operational requirements are met

**Our culture and benefits**

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC

As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work.

****How **t**o **a**pply** & our commitment to you** in **return**

In return, we agree to ensure a hiring process that is enjoyable, thorough, and fair. We strive to provide an environment that lets you thrive and show off the very best version of yourself, while learning about us at the same time.

Interviews and onboarding are conducted online, as part of

  • Service Desk Operator

    2 months ago

    Hobart, Australia Wrest Point Hobart Hotel Full time

    **Job no**: 502566 **Work type**: Casual **Location**: Hobart **Categories**: Information Technology A fantastic opportunity has arisen for a talented and experienced IT Service Desk professional to join Federal Group in the Technology team based in Hobart. The Federal Group is a diverse private business employing approximately 2,400 people across the...

  • Eoi: Service Desk Analyst

    4 months ago

    Hobart, Australia DXC Technology Full time

    DXC Technology (DXC: NYSE) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The...

  • Service Desk Analysts

    1 week ago

    Hobart, Australia DXC Technology Full time

    DXC Technology strives to attract and retain results-oriented employees who provide exceptional value to our work environment and clients. We aim to cultivate an inclusive environment in which all employees are rewarded for superior performance and recognised with opportunities for growth. DXC provides IT managed services and solutions that help our...

  • Front Desk Supervisor

    4 months ago

    Hobart, Australia Hilton Full time

    Front Desk Supervisor **DoubleTree by Hilton Hobart - Front Desk Supervisor** **We are looking for passionate hospitality stars to join our pre-opening team.** **Australian Working Rights Required** With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and...

  • Administration Officer

    2 months ago

    Hobart, Australia Australian Christian College - Hobart Full time

    **About ACC** Australian Christian College (ACC) is a protestant non-denominational, Christian Education organisation, whose mission is to develop each and every student to be equipped spiritually, academically, socially and physically to flourish into their full potential, and be a positive influence on the world around them. ACC is wholeheartedly...

  • Help Desk Operator

    3 days ago

    Hobart, Australia Wrest Point Hobart Hotel Full time

    **Job no**: 502697 **Work type**: Casual **Location**: Hobart **Categories**: Technical Helpdesk The Operations Centre operates up to 20 hours a day, seven days per week. Keno venue staff training is conducted in the TASkeno training centres based in Hobart, Launceston and Ulverstone and will occasionally require travel to other regional areas. The...

  • Food Services Assistant

    2 months ago

    Hobart, Australia Hobart Private Hospital Full time

    **Food Services Assistant - Join our community of care** - Are you a friendly and enthusiastic individual seeking a rewarding career? - Casual, part time, or full time positions available - Career growth and flexible hours - $35.10 casual hourly rate Hobart Private is looking to employ a Food Services team member to join their busy department on a casual...

  • Program Leader Stormwater

    4 months ago

    Hobart, Australia Hobart City Council Full time

    **Unit**: Infrastructure and Assets Network, Waterways and Stormwater Group **Location**: Council Centre **Employment status**: Permanent Full-time (Part-time negotiable, of 75 to 45.6 hours per fortnight) **Classification**: Municipal Officer or Employee Level 5 **Agreement**: _Hobart City Council Enterprise Agreeme_nt 2021_ **Salary range**: $112,568 per...

  • Program Leader Stormwater

    3 months ago

    Hobart, Australia Hobart City Council Full time

    **Unit**: Infrastructure and Assets Network, Waterways and Stormwater Group **Location**: Council Centre **Employment status**: Permanent Full-time (Part-time negotiable, of 75 to 45.6 hours per fortnight) **Classification**: Municipal Officer Level 5 **Agreement**: _Hobart City Council Enterprise Agreeme_nt 2021_ **Salary range**: $112,568 per annum + 13%...

  • Guest Service Agent

    2 months ago

    Hobart, Australia Wrest Point Hobart Hotel Full time

    **Job no**: 502523 **Work type**: Full time **Location**: Hobart **Categories**: Front Office/Reception **About Henry Jones** The Henry Jones Art Hotel is Australia’s first dedicated art hotel. The property merges historic and modern, blending the original 19th century architecture of the city with ultra-modern design and contemporary art. The hotel...

  • Hobart

    4 months ago

    Hobart, Australia Gorman Online Full time

    **Hobart - Casual Sales Assistants**: - Position- Hobart - Casual Sales Assistants- Work Type- Casual- Location- Hobart- Specific Requirements**Join Gorman's Team as a Casual Sales Assistant!** Are you passionate about fashion and eager to dive into the retail world? Gorman, the iconic Australian fashion label renowned for its bold prints and commitment to...

  • Housekeeping Attendant

    7 months ago

    Hobart, Australia Mövenpick Hotel Hobart Full time

    Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Operations Coordinator

    5 days ago

    Hobart, Australia Pickles Auctions Full time

    Operations Coordinator - Hobart **Location**: Hobart Employment Type: Full-Time Permanent Department: Hobart - Industrial & Salvage **WHY WORK FOR PICKLES** - Highly successful Australian business despite COVID - Enjoy extra leave + share in our company bonus program - Dynamic operations environment with no two days the same! - Training and development...

  • Night Front Desk Agent

    7 months ago

    Hobart, Australia Marriott International, Inc Full time

    **Job Number** 24014445 **Job Category** Rooms & Guest Services Operations **Location** The Tasman a Luxury Collection Hotel Hobart, 12 Murray Street, Hobart, Tasmania, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management The Tasman, a Luxury Collection Hotel, Hobart is part of the...

  • Gis Analyst

    5 days ago

    Hobart, Australia GIS Recruitment Full time

    **IMMEDIATE START** This Hobart based client is seeking to appoint another contact GIS Analyst to their team. You will have well proven ArcGIS, SDE and ArcMap Enterprise skills. The role is openand available to commence almost immediately as an initial 3 month contact however it may well continue pending the successful completion of the initial tasks and...

  • Receptionist / Housekeeper Casual - Yha Hobart

    4 months ago

    Hobart, Australia YHA Australia Full time

    Hospitality award rate + penalty rates! - Training and development opportunties - Discounts on accommodation, travel & tours **About us**: **YHA Australia** offers unique, affordable, and sustainable accommodation across Australia. We are a for-purpose, membership-based organisation and have provided curious travellers with quality short-stay accommodation...

  • Receptionist / Housekeeper Pt - Yha Hobart

    3 months ago

    Hobart, Australia YHA Australia Full time

    Hospitality award rate + penalty rates! - Training and development opportunties - Discounts on accommodation, travel & tours **About us**: **YHA Australia** offers unique, affordable, and sustainable accommodation across Australia. We are a for-purpose, membership-based organisation and have provided curious travellers with quality short-stay accommodation...

  • Ict Service Desk Support Advisor

    7 months ago

    Hobart, Australia Modis Full time

    One of our largest federal clients is in need of an **ICT Service Desk Support Advisor** to offer excellent customer service and support personnel by providing various ICT services, which include handling both first and second-level support for the client's Standard Operating Environment. - Contract length: 12 months + 2 x 12 months extensions available -...

  • Smoke Alarm Technician

    3 days ago

    Hobart, Australia Detector Inspector Full time

    At **Detector Inspector** we're passionate about making homes safer! We're proud of our people and our work. From the office to the field, we're a team of people who sincerely care. Being one of the original testing and maintenance service suppliers to the real estate industry for smoke alarms, gas, electrical, corded blinds, and water efficiency, we strive...

  • Medium Rigid Drivers

    3 weeks ago

    Hobart, Australia Hobart City Council Full time

    **Group**: City Resilience **Location**: Clearys Gates, Hobart **Employment status**: Permanent Full-time **Classification**: Municipal Employee Level 4 **Agreement**: _Hobart City Council Enterprise Agreeme_nt 2021_ **Salary range**: $66,115 to $67,849 per annum + 13% superannuation - Drive side-loader trucks to keep Hobart clean and green! - Join a...