Technical Support Specialist

3 weeks ago


Hobart, Tasmania, Australia 3124 UXC Limited Full time

3124 UXC Limited Overview

DXC Technology is a global company that empowers its clients to navigate the rapidly changing technology landscape. With over 70 countries and 6,000 customers, we foster an inclusive culture of innovation, collaboration, and corporate citizenship.

About the Role

This Service Desk Analyst position is an exciting opportunity for a motivated individual to join our team in providing exceptional customer service. As a key member of our support team, you will be responsible for delivering high-quality assistance to our clients across various telephony incidents and service requests.

Your Key Responsibilities:

  • Provide level 1 technical support to customers via phone, email, or chat platforms.
  • Log and manage Service Requests (MACs) efficiently.
  • Monitor response and resolution times, providing users with updates and timeframes.
  • Liaise with customers and coordinate maintenance activities with 3rd party suppliers.
  • Escalate complex issues as necessary.

About You

To excel in this role, you should have at least 1+ year's experience providing support in an IT/Telecommunications service desk environment. Ideally, you'll have knowledge of IT Service Management applications like Service Now. Excellent problem-solving skills, ability to work independently, and strong communication skills are essential.

Benefits and Perks

We offer a competitive remuneration package, comprehensive training programs, and opportunities for career growth. Our flexible working arrangement allows you to balance your work and personal life effectively. We also prioritize employee well-being, offering a range of benefits and resources to support your physical and mental health.

Salary Range: $60,000 - $80,000 per annum

Join us at 3124 UXC Limited and embark on a rewarding journey with a dynamic team. Apply now to discover how your skills can make a real difference in our client's success stories.



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