Claims Portfolio Manager

3 months ago

Sydney, Australia Tal Services Limited Full time

Company Description

Welcome to This Australian Life.  

From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we’re all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding excellence, and retaining great talent. 

We're always looking for people who want to go further with us. People who do what’s right, aim high, and work smart.  Why not discover where we can go? 

Job Description

The Claims Portfolio Manager is responsible for providing insights to the Claims Team about the health of the claims portfolio and supporting with optimising the tidiness of the claims portfolio.

Key areas of focus for this role include:

  • Using data to optimise claim management strategy.
  • Contribute towards a culture of process improvement.
  • Ensure compliance with TAL policies, procedures and guidelines procedures, ensuring claims management is in accordance with the TAL claims philosophy.\
  • Adhere to external regulations (eg. Privacy and Life Insurance Code of Practice) and all relevant legislation and industry guidelines.
  • Ensure all interactions with Customers, Advisers and other internal and external stakeholders adhere to TAL’s Customer Service Culture through the provision of high-quality, accurate and compliant work.
  • Contribute towards a culture of process improvement.
  • Support the Team Manager and Technical Specialist to embed required change within the team while ensuring a best practice approach to claims handling.
  • Maintain current knowledge of life insurance guidelines, processes and policy changes.
  • Contributing to department and company projects as required and other ad hoc duties as required.
  • Working with actuaries, product and pricing teams to provide and receive claims portfolio insights as an integral part to the business feedback loop.

Qualifications

  •  3 years experience in Life Insurance claims management.
  • Experience using data to drive improvements (required).
  • Experience of designing data views to support claim insights and optimising claim management (desirable).
  • Ability to influence and coach others.
  • Ability to build rapport and empathy with customers during difficult times and a commitment to delivering proactive, high quality customer service.
  • Advanced time management and prioritisation skills.
  • Demonstrated analytical and problem solving skills and attention to detail. •Excellent Knowledge of the Life Insurance Code of Practice, Insurance Contracts Act, Privacy Principles and other relevant legislative or regulative requirements and their application during claims assessment.
  • Ability to identify and develop strategies to overcome barriers in claims assessment and management.
  • Relevant tertiary qualifications in Business, Commerce, Health or Allied Health (desirable).
  • Diploma or Cert IV in Life Insurance, or equivalent (desirable).

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.  

As part of the recruitment process, there are a number of checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks. 

Additional Information

At TAL we value diversity in all its forms and are committed to fostering an inclusive and equitable culture for all our people. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those with caring responsibilities, people living with disability, and individuals from the CALD and LGBTQI+ communities to apply. Even if you don’t check every box in the criteria above, we encourage you to apply today or get in touch with us here.   

To provide you with the best experience, we can accommodate you at any stage of the recruitment process. Simply inform our Recruitment team at any time.  

TAL is recognised by the Workplace Gender Equality Agency as an Employer of Choice.  We are proud to be a member of Diversity Council Australia and the Australian Network on Disability. For information on our reconciliation journey, take a look at our Innovate Reconciliation Action Plan.  

We acknowledge the Traditional Custodians of the Land in which our Head Office is based, the land of the Gadigal people of the Eora Nation, and recognise their deep connections to the land, sea, and culture.  
We extend this acknowledgment to the many Traditional Lands that we operate across and pay our respects to Elders past, present, and emerging. 

#LI-Hybrid 

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.

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