Claims Portfolio Manager
7 days ago
We are seeking a highly skilled and experienced Claims Portfolio Manager to join our team at Vero Insurance. As a Claims Portfolio Manager, you will be responsible for managing a portfolio of Personal Injury Claims, where you will be dealing with the sensitivities surrounding complex injuries, sustained by workers.
Key Responsibilities- Manage a portfolio of Personal Injury Claims, ensuring injured workers receive their correct entitlements.
- Accurately review and assess claims, utilizing your analytical skills to ensure timely and efficient processing.
- Communicate effectively with all key stakeholders, including injured workers, employers, and internal support teams.
- Manage workflow to ensure all activities are completed within applicable timeframes.
- Proactively collaborate with internal support and external stakeholders to ensure proactive Case Management.
- Provide an excellent level of customer service to all stakeholders.
- Develop and monitor Injury Management Plans with claimants, utilizing open-ended questioning to elicit SMART goals relevant to their circumstances.
- Deliver best practice outcomes in line with current legislation, timely responses, and efficiency in processing.
- Experience with Workers Compensation Claims, Portfolio Claims management, or Call Centre experience.
- Strong team player with a proven track record of providing excellent customer service.
- Exceptional listening and communication skills in a high-volume work environment.
- Strong analytical or Quality Assurance focus.
- Focused attention to detail and accurate reporting skills.
- Ability to demonstrate compassion and empathy for the customer.
- Proven ability to build rapport with customers and key partners.
- Ability to interpret complex information and respond by developing appropriate actions.
- High standard of written and verbal communication skills.
- Effective case management skills in a high-volume work environment.
- Effective time management skills with the ability to adhere to strict timeframes.
- High level of resilience and ability to manage complex, sensitive, and challenging matters.
- Employee discounts and rewards - exclusive offers on a wide range of products and services.
- Study support - we encourage external learning and offer study support to eligible employees.
- Parental Leave - all permanent employees who are primary carers are offered 20 weeks parental leave.
- Wellness initiatives - we offer a wide range of initiatives to promote our employees' health and financial wellbeing.
Vero Insurance is committed to building futures and protecting what matters. We value the unique experiences, insights, and diverse workforce that benefits our people, our business, and our customers. We are excited about what we can achieve together, working every day to be better, do more, and realize the future we want to see just beyond the horizon.
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