Front Office Manager

6 months ago

Perth, Australia Accor Full time

Company Description

“Hospitality is a work of Heart”  at Novotel Perth Murray Street. Everything we do, we do to help our guests and our people feel welcome and feel valued to give them the best experience possible.


Job Description

There is a unique opportunity for an experienced guest experience professional to join our leadership team as  Front Office Manager  on a  full-time  basis.

Reporting to our Hotel Operations Manager and with a hands-on approach, you as the  Front Office Manager will manage the from office operations across reception, guest relations, telephones and night audit functions, while creating memorable and unique experiences for the guests visiting the Hotel.

We encourage you to bring the ‘real you’ each and every day, and connect with our guests and our people.

You will have the opportunity to build your own skills and expertise to reach your personal and career goals. By joining the team, you will unleash a huge array of great benefits. #WeAreHeartists


Qualifications

In this role you will:

With a hands-on approach, effectively manage the Hotel Front Office operation to achieve a reputation as a market leader in individualised customer focused service in the hotel locality. Ensure hotel targets around RPS, NPS, Loyalty and room upselling are met to ensure KPI’s are achieved. Ensure the operation of an effective night audit function in conjunction with the Financial Controller to ensure accuracy of this daily function whilst maintaining customer focus. Monitor all Very Important People (VIP’s), special guests and their requests to and their needs are met and loyalty is maintained. Recruit, manage, train, develop and inspire the Front Office team at all levels and drive employee engagement. Develop and implement strategies to minimise team member turnover.
Additional Information

What are we looking for?

Minimum 2 years’ experience as a department head in a similar role. Strong leadership with the ability to work collaboratively with other leaders in the business. A passion for inspiring a team through coaching, career development and learning of new skills and abilities. Excellent communication skills with fluency in English; additional languages are a plus. Demonstrated ability to handle high-pressure situations with a positive attitude. Proven problem-solving skills and a proactive approach to challenges. Open to feedback, adaptable, and committed to continuous improvement. A high standard of grooming and presentation. Flexibility regarding your work availability is essential, as we operate 7 days a week, including public holidays.

Why work for Accor?

Accor is one of the largest global hospitality businesses, with over 5400 Hotels across 110+ countries, the career development opportunities are endless.

Benefits Your Way

Immediate access to global accommodation and F&B discounts

#LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training.

Recognition of service anniversaries and Accor Tenure Milestones.

Our Commitment to Diversity & Inclusion.

We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.

  • Front Office Manager

    7 months ago

    Perth, Australia Hyatt Regency Perth Full time

    Summary **About Hyatt Regency** Hyatt Regency hotels and resorts are designed around the power of meaningful connections. The Hyatt Regency brand offers a one-stop experience that puts everything guests need, right at their fingertips, and provides space to work, engage and relax. **About the Role** At Hyatt, we believe our guests select Hyatt because of...

  • Front Office Operations Manager

    1 month ago

    Perth, Western Australia Accor Full time

    Accor Front Office Manager RoleWe are seeking an experienced and skilled professional to join our team as a Front Office Manager. This role will be responsible for leading the front office operations, ensuring exceptional guest experiences, and driving team performance.

  • Front Office Manager

    6 months ago

    Perth, Australia Marriott International, Inc Full time

    **Job Number** 24030803 **Job Category** Rooms & Guest Services Operations **Location** The Westin Perth, 480 Hay Street, Perth, Western Australia, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **Front Office Manager** We are looking for an excellent Front Office Manager to rise...

  • Front Office Operations Manager

    3 weeks ago

    Perth, Western Australia Pan Pacific Hotels Group Full time

    Job Title: Front Office Operations ManagerEstimated Salary: $65,000 - $80,000 per annum.About the Role:We are seeking an experienced and skilled Front Office Operations Manager to join our team at Pan Pacific Perth. As a key member of our front office team, you will be responsible for providing exceptional service to our guests and ensuring that all aspects...

  • Front Office Supervisor

    6 months ago

    Perth, Australia Marriott International, Inc Full time

    **Job Number** 24034402 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Perth, 1 Barrack Street, Perth, Western Australia, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front office...

  • Front Office Supervisor

    6 months ago

    Perth, Australia Crown Perth Full time

    **Front Office Supervisor - Crown Towers Perth** - At Crown Perth memorable experiences are created when we work together. As a Front Office Supervisor you will be responsible for supervising the daily operations of the Front Desk while ensuring maximum guest satisfaction and maintaining professional standards. Reporting to the Front Office Manager, you will...

  • Front Office Manager

    3 weeks ago

    Perth, Western Australia Marriott Full time

    About the RoleThis is a unique opportunity to excel in your career as a Front Office Manager with Marriott International. As part of our esteemed team, you will play a vital role in delivering exceptional guest experiences.The ideal candidate will possess excellent communication skills, a passion for customer service, and a strong ability to lead by example....

  • Front Office Administrator

    6 days ago

    Perth, Western Australia NPA WorldWide Full time

    Job Title: Front Office AdministratorWe are seeking a highly organized and skilled Front Office Administrator to join our dynamic team at NPA WorldWide.About the Role:This is an exciting opportunity for a professional and motivated individual to provide exceptional front-office services and support. As the first point of contact for clients, visitors, and...

  • Senior Front Office Operations Manager

    3 weeks ago

    Perth, Western Australia Accor Full time

    Company OverviewLocated in the heart of Perth's West End, our hotel offers a unique blend of style and comfort. With 192 air-conditioned rooms, we cater to both business and leisure travelers alike.About UsWe're part of Accor, a global leader in hospitality. Our commitment to excellence shines through in every aspect of our service.Job Title: Senior Front...

  • Front Office Manager

    6 months ago

    Perth, Australia Courtyard by Marriott Full time

    **Job Description**: **Job Number** 23152273 **Job Category** Rooms & Guest Services Operations **Location** Courtyard by Marriott Perth Murdoch, 12 Fiona Wood Road, Perth, Western Australia, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management Courtyard by Marriott offers a refreshing...

  • Front Office Team Lead

    4 weeks ago

    Perth, Western Australia Marriott International Full time

    About the RoleWe are seeking a highly skilled and experienced Front Office Supervisor to join our team at The Westin Perth Hotel. As a key member of our front office department, you will be responsible for providing exceptional guest service, managing hotel operations, and leading a team of receptionists.Job ResponsibilitiesManage the check-in and check-out...

  • Front Office Manager

    7 months ago

    Perth, Australia Marriott International, Inc Full time

    **Job Number** 24043436 **Job Category** Rooms & Guest Services Operations **Location** Aloft Perth, 27 Rowe Avenue, Perth, Western Australia, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management Aloft provides a space where style is necessary, social scenes are vibrant, and where the only...

  • Front Office Manager

    6 months ago

    Perth, Australia MERCURE Full time

    **Company Description** Conveniently located by the beautiful Swan River in the heart of Perth CBD, **Mercure Perth on Hay **is looking for a **Front Office Manager** to join our growing team. We are seeking an energetic and enthusiastic **Front Office Manager** to ensure the smooth and efficient running of the Hotel's operation with a high level of...

  • Hotel Opportunities

    7 months ago

    Perth, Australia Crown Perth Full time

    At Crown Perth memorable experiences are created when we work together. As a Front Office Clerk, you will be responsible for all activities relevant to the Front Desk and for delivering a quality customer service experience. Reporting to the Duty Manager, you would perform check-in and check-out duties, foreign exchange, assist with inquiries, clerical...

  • Front Office Representative

    3 weeks ago

    Perth, Western Australia RAC of WA Full time

    About RAC Monkey Mia Dolphin Resort">RAC Monkey Mia Dolphin Resort is a premier destination situated within the Shark Bay World Heritage Area in Western Australia's Northwest. This stunning resort boasts some of the world's most beautiful and pristine beaches.">We are seeking an experienced Front Office Attendant to join our friendly team on a full-time...

  • Front Office Receptionist

    4 weeks ago

    Perth, Western Australia Rydges Full time

    About Rydges KalgoorlieLocated in the heart of this vibrant regional centre, Rydges Kalgoorlie offers a unique blend of Gold Rush history and modern hospitality.We are currently seeking a Front Office Receptionist to join our team at Rydges Kalgoorlie. As the main point of contact for our hotel, you will be responsible for providing exceptional guest...

  • Front Office Ambassador

    4 weeks ago

    Perth, Western Australia Marriott International Full time

    Job Summary:The Front Office Ambassador will be responsible for delivering exceptional guest experiences through efficient check-in and departure processes, handling general inquiries, and building long-term customer relationships.

  • Front Office Ambassador

    3 weeks ago

    Perth, Western Australia Pkf Australia Full time

    OverviewAt Pkf Australia, we are seeking a highly skilled and experienced Front Office Ambassador to join our team in Perth. As the face of our organization, you will be responsible for creating a positive first impression for our clients, partners, and visitors.

  • Front Office Experience Leader

    4 weeks ago

    Perth, Western Australia Holiday Inn Full time

    Unlock a Memorable Guest Experience as our Front Office SupervisorAbout Us:Holiday Inn is a world-renowned hotel brand dedicated to delivering exceptional experiences to our guests. We're seeking an accomplished Front Office Supervisor who will take ownership of creating unforgettable memories for our valued customers.Your Role:You'll be the face of our...

  • Front Office Experience Leader

    4 weeks ago

    Perth, Western Australia Holiday Inn Full time

    About the RoleWe are seeking a skilled Front Office Experience Leader to join our team at Holiday Inn. As a key member of our front desk operations, you will be responsible for delivering exceptional guest experiences and leading a team of Guest Service Agents.Job DescriptionKick-start memorable guest experiences with warm welcomes.Manage guest interactions,...