Front Office Supervisor

5 months ago


Perth, Australia Marriott International, Inc Full time

**Job Number** 24034402

**Job Category** Rooms & Guest Services Operations

**Location** The Ritz-Carlton Perth, 1 Barrack Street, Perth, Western Australia, Australia VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

**CORE WORK ACTIVITIES**

**Maintaining Guest Services and Front Desk Goals**
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
- Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

**Supporting Management of Front Desk Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and building mutual trust, respect, and cooperation among team members.
- Serving as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Responds to and handles guest problems and complaints.
- Sets a positive example for guest relations.
- Empowers employees to provide excellent customer service.
- Observes service behaviors of employees and provides feedback to individuals.
- Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
- Ensures employees understand customer service expectations and parameters.
- Interacts with guests to obtain feedback on product quality and service levels.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

**Managing Projects and Policies**
- Implements the customer recognition/service program, communicating and ensuring the process.
- Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
- Supervises same day selling procedures to maximize room revenue and control property occupancy.
- Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

**Supporting Human Resource Activities**
- Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
- Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
- Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
- Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perfor



  • Perth, Western Australia Marriott Full time

    Front Office Supervisor Job DescriptionWe are seeking a highly skilled and experienced Front Office Supervisor to join our team at Four Points by Sheraton Perth. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and leading a team of front office...


  • Perth, Australia Crown Perth Full time

    **Front Office Supervisor - Crown Towers Perth** - At Crown Perth memorable experiences are created when we work together. As a Front Office Supervisor you will be responsible for supervising the daily operations of the Front Desk while ensuring maximum guest satisfaction and maintaining professional standards. Reporting to the Front Office Manager, you will...


  • Perth, Western Australia Marriott International Full time

    About the RoleWe are seeking a highly skilled and motivated Front Office Supervisor to join our team at the Westin Perth Hotel. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.Key ResponsibilitiesManage the front office operations, including...


  • Perth, Western Australia Marriott International Full time

    About the Role:The Front Office Supervisor is a key member of our hotel team, responsible for ensuring a seamless and personalized experience for our guests. As a Front Office Supervisor, you will be the first point of contact for our guests, handling check-ins, check-outs, and resolving any issues that may arise.Key Responsibilities:Manage the front desk...


  • Perth, Western Australia Marriott International Full time

    About the RoleWe are seeking a highly skilled and motivated Front Office Supervisor to join our team at the Westin Perth Hotel. As a key member of our front office team, you will be responsible for delivering exceptional customer service and ensuring a seamless guest experience.Key ResponsibilitiesManage the check-in and check-out process for hotel...


  • Perth, Western Australia Marriott International Full time

    About the RoleWe are seeking a highly skilled and motivated Front Office Supervisor to join our team at Marriott International. As a key member of our front office team, you will be responsible for delivering exceptional customer service and ensuring a seamless guest experience.Key ResponsibilitiesManage the check-in and check-out process for hotel...


  • Perth, Western Australia Marriott International Full time

    About the Role:The Front Office Supervisor is a key member of our hotel team, responsible for delivering exceptional customer service and ensuring a seamless guest experience.Key Responsibilities:Manage the front desk operations, including check-in, check-out, and guest services.Supervise a team of front desk staff, providing guidance and support to ensure...


  • Perth, Western Australia Marriott International Full time

    About the Role:The Front Office Supervisor is a key member of our hotel team, responsible for delivering exceptional customer service and ensuring a seamless guest experience.Key Responsibilities:Manage the front desk operations, including check-in, check-out, and guest services.Provide excellent customer service, responding to guest inquiries and resolving...


  • Perth, Western Australia Marriott International Full time

    About the Role:The Front Office Supervisor is a key member of our hotel team, responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes. As a Front Office Supervisor, you will be the face of our hotel, providing warm and welcoming service to our guests, and ensuring that their stay with us is nothing...


  • Perth, Australia Marriott International, Inc Full time

    **Job Number** 23115559 **Job Category** Rooms & Guest Services Operations **Location** Four Points by Sheraton Perth, 707 Wellington Street, Perth, Western Australia, Australia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management Four Points by Sheraton - where timeless classics are integrated with modern...


  • Perth, Western Australia Marriott International Full time

    About the Role:The Front Office Supervisor is a key member of our hotel team, responsible for delivering exceptional customer service and ensuring a seamless guest experience.Key Responsibilities:Manage the front desk operations, including check-in, check-out, and guest services.Provide excellent customer service, responding to guest inquiries and resolving...


  • Perth, Western Australia Marriott International Full time

    About the Role:The Front Office Supervisor is a key member of our hotel team, responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.Key Responsibilities:Manage guest accounts and resolve any related issuesRepresent the hotel in resolving guest complaints and concernsTake reservations and implement...


  • Perth, Western Australia Marriott International Full time

    About the Role:The Front Office Supervisor is a key member of our hotel team, responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.Key Responsibilities:Manage guest arrivals and departures, ensuring a warm and welcoming experienceMaintain accurate guest records and resolve any issues...


  • Perth, Western Australia Marriott Full time

    About the RoleWe are seeking a highly skilled and experienced Front Office Supervisor to join our team at The Ritz-Carlton Perth. As a key member of our Front Office team, you will be responsible for ensuring that our guests receive exceptional service and have a memorable stay with us.Key ResponsibilitiesProcess all guest check-ins, verifying guest identity...


  • Perth, Australia Marriott International, Inc Full time

    **Job Number** 24171900 **Job Category** Rooms & Guest Services Operations **Location** Four Points by Sheraton Perth, 707 Wellington Street, Perth, Western Australia, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management Four Points by Sheraton - where timeless classics are integrated with...


  • Perth, Australia MINOR Hotels Full time

    We are currently looking for a dedicated and professional Front Office Supervisor to join our team at Oaks Perth Hotel on a full time basis. The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of leading your team and driving exceptional customer experiences. **Key...


  • Perth, Australia Marriott Full time

    Job Number 24171900Job Category Rooms & Guest Services OperationsLocation Four Points by Sheraton Perth, 707 Wellington Street, Perth, Western Australia, Australia VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementFour Points by Sheraton - where timeless classics are integrated with modern details. The atmosphere is...


  • Perth, Australia Marriott Full time

    Additional Information Part timeJob Number 24171900Job Category Rooms & Guest Services OperationsLocation Four Points by Sheraton Perth, 707 Wellington Street, Perth, Western Australia, Australia VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementFour Points by Sheraton - where timeless classics are integrated with...


  • Perth, Australia The Ritz-Carlton Full time

    **Job Description**: **Job Number** 23128566 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Perth, 1 Barrack Street, Perth, Western Australia, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **FRONT OFFICE SUPERVISOR** - Beautiful location on the...

  • Front Office Manager

    4 weeks ago


    Perth, Western Australia Rydges Full time

    About RydgesRydges is a leading hospitality company in Australia and New Zealand, known for its quality hotels and genuine local hospitality. With a refreshingly down-to-earth approach, Rydges provides a unique experience for guests and employees alike.About the RoleWe are seeking a highly skilled and experienced Duty Manager to join our team at the...