Customer Service Officer

2 months ago

Pymble, Australia Busways Group Full time
  • Pymble location - full time hours - onsite role providing phone support
  • 8-hour shifts between 7am and 7pm, Monday to Friday, no weekends
  • Needed - a customer focus | strong admin experience | solid computer skills

About Us: 

At Busways, our core focus is on quality customer service, stakeholder engagement and employee development. 

For over 80 years, we’ve delivered a professional, reliable standard of service. We currently operate bus service contracts for Transport for NSW in Western Sydney, North Shore and West, Central Coast and North Coast and the South Australian Public Transport Authority in Adelaide’s Outer South. 

With a team of more than 2,800 people, committed to transporting over 53.7 million passenger journeys each year, we pride ourselves on taking a proactive approach to public transport delivery to ensure that the customer journey is seamless as possible. 

About the Opportunity: 

We are looking for an exceptional customer service officer to impress our customers with fast, friendly, caring support. 

Busways’ customer commitment is to provide a service that makes customers feel safe, welcome, comfortable, and impressed every time they travel with us. 

We believe that every single person in our team contributes in some way to the journey experience for our customers, no matter how indirectly - what you will do in this role will have some impact down the line to the customer. 

Role responsibilities: 

In the customer support team, your top priority is to make sure our customers are listened to and have the best experience possible, and provide fast, high-quality, and thoughtful service.⯠There is no hard selling or upselling in this role - it is all about nurturing our customers, helping to solve their issues, and treating them with respect.⯠

Day-to-day you will: 

  • Manage customer feedback and respond to complaints 
  • Investigate complaints internally to ensure a resolution is achieved 
  • Keep detailed records in company systems 
  • Close the loop with the customer 
  • Monitor and respond to our Cooee Buswaysâ¯on demand transportâ¯service via SMS and in-app messaging. 
  • Monitor and respond to our Cooee Busways drivers through two-way communication system 
  • Liaise with our Operations Control Centre for on-road incidents, accidents, and breakdowns for our Cooee Busways On-Demand service. 

No weekend work is required however you will be required to have the flexibility to work across a variety of 8-hour shifts between 7am - 7pm. These will be rotated according to operational needs.⯠

About you: 

You love to give exceptional customer service, thrive on positively managing the customer experience and are motivated by solving customer issues.â¯You willâ¯impress our customers with fast, friendly, warm support. You will receive full training and mentoring and the opportunity to gain a customer service qualification.â¯â¯ 

The successful applicant will need to have the following demonstrated attributes: 

  • You are a great communicator who writes well and is warm and confident on the phone 
  • You are polite, understanding, patient and able to calm troubled waters 
  • You are positive and love working with people 
  • You are accurate and have high attention to detail 
  • You are a whizz at organisation to prioritise your day and self-manage your time 
  • You are reliable, consistent, adaptable and take pride in your contribution 
  • You love working both independently and collaboratively to find solutions 
  • You are great with MS Office and other technology 
  • You are a quick learner, who learns from mistakes and seeks to do better every day 
  • You have a NSW driver’s licence 
  • You are a Permanent Resident or Australian Citizen 

Great working environment: 

Join a fun, friendly team in a supportive work environment where you receive continuous support and help. We are a group of passionate customer service specialists who have the customer at the heart of all that we do.â¯We are a team that gets the job done, where no task is too small. We are collaborative but can work solo when needed. 

We care about our people and encourage employees to learn and develop, as well as offering great employee benefits including: 

  • Fitness Passport, a great scheme allowing you and your family to access multiple pools and fitness facilities around Sydney and regional NSW all under one competitive membership fee⯠
  • Employee Assistance Program by Telus Health, giving you and your family access to an independent organisation that provides a broad range of personal support services 
  • Office Lunch Club, providing access to discounted meals at work 
  • Modern office environment, including large communal kitchen and outdoor lunch space, coffee machine, free fruit, and periodic company lunches 

Apply now: 

If you believe this is the role you have been looking for, apply now In addition to your resume, we would love to see a cover letter telling us why you would be the perfect addition to our team and why our ad caught your attention. Individual applications will be processed as soon as they are received. 

Busways is committed to being an Equal Opportunity Employer, with a workforce that reflects the diversity of the communities we serve. We encourage applications from all individuals, including Aboriginal and Torres Strait Islander peoples, and those from diverse social, cultural, and gender backgrounds.

No agency applications please. 

  • Customer Service Officer

    4 weeks ago

    West Pymble, Australia YMCA NSW Full time

    Be a part of creating great experiences for members of our community Provide first class service to all members and guests You will be the first and last person our members see in our facility  Our customer service officers are passionate about creating awesome experiences and building strong relationships within the community at our West Pymble...

  • Customer Service Representative

    1 month ago

    Pymble, New South Wales, Australia Busways Group Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Officer. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, resolving their issues, and ensuring their overall experience with Busways is seamless.Key...

  • Customer Service Representative

    1 month ago

    Pymble, New South Wales, Australia Busways Group Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Officer. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, resolving their issues, and ensuring their overall experience with Busways is seamless.Key...

  • Ict Customer Support Officer

    2 months ago

    Pymble, Australia Corin Group Full time

    Corin Group ICT Customer Support officer Location Pymble, Sydney **Salary**: $75k-$85K Corin is seeking an ICT Customer Support Officer to provide overall IT Level 1, Level 2 and Level 3 onsite support for all of Corin Australia. This will include both hardware and software support. All aspects of the role must be compliant with the companies’ policies and...

  • Receptionist / Customer Service

    5 months ago

    Pymble, Australia Kieser Full time

    Company Description **Kieser is an integrated Physiotherapy, Rehabilitation, Strength & Conditioning Clinic with a team of Physiotherapists, Exercise Physiologists and Exercise Scientists.** Accelerate your career in customer service and healthcare by joining the Kieser team as their new Client Advisor. This is a concierge customer service role suitable for...

  • Customer Service Representative

    2 weeks ago

    West Pymble, New South Wales, Australia YMCA NSW Full time

    About the RoleAs a Customer Service Officer at YMCA NSW, you will be the first point of contact for our customers, providing exceptional service and support across 7 days. Reporting to the Frontline Coordinator, you will meet and greet customers, respond to internal and external enquiries, and perform general administration tasks.About YouYou will be...

  • Customer Service Representative

    4 weeks ago

    West Pymble, New South Wales, Australia YMCA NSW Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Officer. As the first point of contact for our customers, you will be responsible for providing exceptional service and support to our members and guests.Working a flexible roster across 7 days, you will meet and greet customers, respond to...

  • Customer Service Administrator

    2 months ago

    Pymble, Australia Pymble Ladies’ College Full time

    **Description**: Pymble Ladies’ College is a school of the Uniting Church in Australia for girls Kindergarten to Year 12 with boarding from Year 7. At Pymble, we foster a world-class educational environment with the importance of global citizenship and a worldwide perspective central to our strategic intent. We believe our staff, both teaching and...

  • Customer Service Team Member

    5 months ago

    Pymble, Australia Bunnings Full time

    At Bunnings, you’ll make a positive difference to our business and beyond. Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online,...

  • Customer Service

    4 months ago

    Pymble, Australia Jack & Co Food Stores Full time

    **PYMBLE STORE $27-$38/hr**: We are on the hunt for a couple of reliable people to join our busy Pymble location. It’s a great store with a great culture and a huge passion for customer service and excellent coffee. We need staff to join our team who have a very strong customer and team work focus for between 24 hrs to 38 hours per week with some shifts...

  • Customer Service Valet

    5 months ago

    Pymble, Australia Konica Minolta Business Solutions Australia Full time

    About the role Due to ongoing success in Managed Services in NSW we are expanding and are seeking a Customer Service Valet - Onsite Support who will attend to the Konica Minolta printing equipment and provide remedial support and exceptional customer service. **Requirements**: Working onsite at a client based site, you will be fully trained to be...

  • Customer Service Ambassador

    4 days ago

    West Pymble, New South Wales, Australia YMCA NSW Full time

    About the roleAs a Customer Service Ambassador with YMCA NSW, you will be the first point of contact for our customers, providing first-class service and support. You will work a flexible roster across 7 days, responding to internal and external enquiries via email, phone calls, and face-to-face interactions.Key responsibilities include:Ensuring all...

  • Learning and Development Officer

    2 months ago

    Pymble, New South Wales, Australia Busways Full time

    About the RoleWe are seeking a highly motivated and experienced Learning and Development Officer to join our team in Ryde. As a key member of our Learning and Development team, you will be responsible for the training and assessment of employees, focusing on classroom training, driving skills, and assessing potential employees.Key ResponsibilitiesDevelop and...

  • Learning & Development Officer-Ryde

    5 months ago

    Pymble, Australia Busways Full time

    Learning & Development Officer Ryde based, supporting our Ryde and Willoughby depots Heavy vehicle driver training and assessment HR drivers licence essential; Cert IV T&A or willingness to obtain About Busways At Busways, our core focus is on quality customer service, stakeholder engagement and employee development. For over 80 years,...

  • Customer Development Manager

    5 months ago

    Pymble, Australia Wellness Pet Company Full time

    Welcome to the forefront of digital sales strategy at Wellness Pet, where the role of Customer Development Manager in E-commerce is more than just a position - it's an opportunity to shape the future growth of our brands in the dynamic online retail space. As a key player in our Sydney office, reporting directly to the Country Manager, you'll spearhead the...

  • Learning and Development Officer

    4 days ago

    Pymble, New South Wales, Australia Busways Full time

    About the OpportunityWe are seeking a skilled Learning and Development Officer to join our team in Ryde, supporting our Region 7 depots. This is an exciting opportunity to work in a fast-paced environment, developing and maintaining constructive relationships with management and staff.Key ResponsibilitiesDevelop and deliver training programs for employees,...

  • Bushfire Operations Officer

    1 week ago

    Pymble, New South Wales, Australia nrmjoEnvironmental jobs, NRM Full time

    About the RoleWe are seeking a Bushfire Operations Officer to join our team at nrmjobs.com.au. As a key member of our environmental services team, you will be responsible for developing and implementing procedures to enhance bushfire risk management programs in alignment with the Hornsby Ku-ring-gai Bush Fire Risk Management Plan.Your duties will...

  • Security Officer at Private School

    2 months ago

    Pymble, Australia Quest Effect Full time

    **Security Officers for Private School** **Be more than an employee number and join the Quest Effect family.** **Location: Pymble** **Roster: 1x Afternoon Shift (Monday to Friday 2pm - 10pm)** **1x Afternoon Shift (Monday to Friday 2pm -6pm)** We are a fast-growing manpower service provider that ensures its employees are supported throughout their...

  • Traffic Control Room Officer

    2 weeks ago

    Pymble, New South Wales, Australia Transurban Full time

    About the RoleWe are seeking a Casual Traffic Control Room Officer to work in our busy control rooms, redirecting traffic flow, coordinating response teams, and relaying critical information to keep our roads safe.As a Traffic Control Room Officer, you will contribute to lasting and positive changes that shape the future of our cities and communities.Key...

  • Traffic Control Room Officer

    4 weeks ago

    Pymble, New South Wales, Australia Transurban Full time

    About the RoleWe are seeking a skilled Traffic Control Room Officer to join our team at Transurban. As a key member of our operations team, you will play a critical role in ensuring the safe and efficient flow of traffic on our roads.Key Responsibilities:Monitor and manage traffic flow using advanced control systemsCollaborate with field staff and emergency...