Customer Development Manager

6 months ago

Pymble, Australia Wellness Pet Company Full time

Welcome to the forefront of digital sales strategy at Wellness Pet, where the role of Customer Development Manager in E-commerce is more than just a position - it's an opportunity to shape the future growth of our brands in the dynamic online retail space. As a key player in our Sydney office, reporting directly to the Country Manager, you'll spearhead the strategic management and development of key e-commerce customer accounts.

Join a community of pet-passionate professionals who understand the profound impact our products make in the lives of pets.

**Your #lifeatwellnesspet**

As the Customer Development Manager in E-commerce, you will be at the heart of our digital sales strategy. You'll collaborate closely with our marketing team to lead digital consumer acquisition activities, building brand share online. Your expertise will be pivotal in developing and executing joint business plans, ensuring a compelling online brand presence, and fostering lasting customer relationships. If you're a seasoned sales professional with a passion for digital success, ready to make an impact and shape the trajectory of our brands, we invite you to join us on this exciting journey.

**What You’ll Accomplish**
- Drive revenue growth and acquire new customers in the e-commerce sector.
- Own and manage key e-commerce accounts, maximizing sales opportunities.
- Develop and execute e-commerce-specific trade marketing campaigns focused on driving sales, brand visibility, and penetration.
- Drive consumer acquisition, retention, and growth through the deployment of best-in-class digital marketing programs that provide a seamless consumer experience online, including managing CRM, and/or loyalty programs
- Implement programs with a clear focus on measurable ROI, continuously analyzing and optimizing strategies for enhanced sales performance. Ensure the consumer’s online journey is consistent with Wellness's global brand standards and strategy; leverage best-in-class digital activation techniques to create a compelling online brand presence.
- Proactively identify and target emerging players in the e-commerce sector, negotiate agreements, and develop onboarding strategies for sustained sales growth.
- Lead the development of the Company’s regional e-commerce strategy and channel roadmap
- Collaborate with internal teams to ensure the seamless execution of customer initiatives and the delivery of exceptional service.
- Cultivate strong relationships with key stakeholders within e-commerce customer organizations, as well as stay abreast of regional industry trends.

**Who We’re Looking For**

Team Wellie is a group of people who are truly obsessed with all the best ways to win for the consumer and the pets they love. And so, we are seeking an individual who:

- Is consumer focused on all they do
- Continually challenge themselves to go the extra mile to get the job done, and ensure it’s done the right way as opposed to the easy way
- Hold themselves and others accountable
- Embraces continual development through the sharing of feedback and investment in learning opportunities.
- Is a true collaborator, sharing resources, and engages in healthy debate
- Celebrates differences and strives to learn from others who are different from themselves
- Gives back to their community and supports sustainable practices

In addition, for this specific role, we need someone who possesses:

- Minimum of 5 years of key account management experience with a focus on e-commerce, showcasing strong customer relationship skills.
- Significant experience in successfully managing the e-commerce channel for an FMCG brand, achieving key performance indicators (KPIs), and driving revenue growth.
- Proven track record in e-commerce trade marketing, specifically in growing trial, penetration, and brand visibility online.
- Strong leadership skills with a results-oriented mindset, ensuring successful execution of customer initiatives and exceptional service delivery.
- Effective communication and collaboration with internal teams, fostering a unified approach that aligns marketing efforts with sales goals.

**Why Work for Wellness Pet**

We care about the wellbeing of our people, their families, and their pets. The Wellness Pet Company is proud to be an equal-opportunity workplace. We celebrate diversity and are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

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