Customer Development Manager

1 week ago

Pymble, Australia Wellness Pet Company Full time

Welcome to the forefront of digital sales strategy at Wellness Pet, where the role of Customer Development Manager in E-commerce is more than just a position - it's an opportunity to shape the future growth of our brands in the dynamic online retail space. As a key player in our Sydney office, reporting directly to the Country Manager, you'll spearhead the strategic management and development of key e-commerce customer accounts.

Join a community of pet-passionate professionals who understand the profound impact our products make in the lives of pets.

**Your #lifeatwellnesspet**

As the Customer Development Manager in E-commerce, you will be at the heart of our digital sales strategy. You'll collaborate closely with our marketing team to lead digital consumer acquisition activities, building brand share online. Your expertise will be pivotal in developing and executing joint business plans, ensuring a compelling online brand presence, and fostering lasting customer relationships. If you're a seasoned sales professional with a passion for digital success, ready to make an impact and shape the trajectory of our brands, we invite you to join us on this exciting journey.

**What You’ll Accomplish**
- Drive revenue growth and acquire new customers in the e-commerce sector.
- Own and manage key e-commerce accounts, maximizing sales opportunities.
- Develop and execute e-commerce-specific trade marketing campaigns focused on driving sales, brand visibility, and penetration.
- Drive consumer acquisition, retention, and growth through the deployment of best-in-class digital marketing programs that provide a seamless consumer experience online, including managing CRM, and/or loyalty programs
- Implement programs with a clear focus on measurable ROI, continuously analyzing and optimizing strategies for enhanced sales performance. Ensure the consumer’s online journey is consistent with Wellness's global brand standards and strategy; leverage best-in-class digital activation techniques to create a compelling online brand presence.
- Proactively identify and target emerging players in the e-commerce sector, negotiate agreements, and develop onboarding strategies for sustained sales growth.
- Lead the development of the Company’s regional e-commerce strategy and channel roadmap
- Collaborate with internal teams to ensure the seamless execution of customer initiatives and the delivery of exceptional service.
- Cultivate strong relationships with key stakeholders within e-commerce customer organizations, as well as stay abreast of regional industry trends.

**Who We’re Looking For**

Team Wellie is a group of people who are truly obsessed with all the best ways to win for the consumer and the pets they love. And so, we are seeking an individual who:

- Is consumer focused on all they do
- Continually challenge themselves to go the extra mile to get the job done, and ensure it’s done the right way as opposed to the easy way
- Hold themselves and others accountable
- Embraces continual development through the sharing of feedback and investment in learning opportunities.
- Is a true collaborator, sharing resources, and engages in healthy debate
- Celebrates differences and strives to learn from others who are different from themselves
- Gives back to their community and supports sustainable practices

In addition, for this specific role, we need someone who possesses:

- Minimum of 5 years of key account management experience with a focus on e-commerce, showcasing strong customer relationship skills.
- Significant experience in successfully managing the e-commerce channel for an FMCG brand, achieving key performance indicators (KPIs), and driving revenue growth.
- Proven track record in e-commerce trade marketing, specifically in growing trial, penetration, and brand visibility online.
- Strong leadership skills with a results-oriented mindset, ensuring successful execution of customer initiatives and exceptional service delivery.
- Effective communication and collaboration with internal teams, fostering a unified approach that aligns marketing efforts with sales goals.

**Why Work for Wellness Pet**

We care about the wellbeing of our people, their families, and their pets. The Wellness Pet Company is proud to be an equal-opportunity workplace. We celebrate diversity and are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

  • Customer Development Manager

    2 weeks ago

    Pymble, New South Wales, Australia Wellness Pet Company Full time

    Welcome to the forefront of digital sales strategy at Wellness Pet, where the role of Customer Development Manager in E-commerce is more than just a position - it's an opportunity to shape the future growth of our brands in the dynamic online retail space. As a key player in our Sydney office, reporting directly to the Country Manager, you'll spearhead the...

  • Commercial Excellence and Customer Insights Manager

    2 weeks ago

    Pymble, Australia Ferring Pharmaceuticals, Inc. Full time

    Job Description: At Ferring Pharmaceuticals, we help people around the world build families and live better lives. We are entrepreneurial and innovative, with a global team focused on scientific advances in the areas of reproductive and women’s health, gastroenterology, and urology. _Ferring + You_ is all about working together and sharing ideas, so that...

  • Customer Service

    3 weeks ago

    Pymble, Australia Charterhouse Partnership Full time

    **$55,000k - $60,000K + Super**: - **Excellent entry level role**: - **Hybrid work arrangement**: - **Mon - Fri ** No Weekends** My client is a Financial Services Leader looking for strong Customer Service Consultants This role is full time, Monday - Friday **Some responsibilities**: - Experience in a high volume, customer centric environment is...

  • Customer Service Officer

    2 weeks ago

    Pymble, New South Wales, Australia Busways Full time

    Customer Service Officer Pymble location - full time hours - onsite role providing phone support 8 hour shifts between 7am and 7pm, Monday to Friday, no weekends Needed - a customer focus | strong admin experience | solid computer skills About Us At Busways, our core focus is on quality customer service, stakeholder engagement and employee...

  • Customer Service Officer

    4 weeks ago

    Pymble, Australia Busways Full time

    Customer Service Officer Pymble location - full time hours - onsite role providing phone support 8 hour shifts between 7am and 7pm, Monday to Friday, no weekends Needed - a customer focus | strong admin experience | solid computer skills About Us At Busways, our core focus is on quality customer service, stakeholder engagement and...

  • Learning & Development Officer-Ryde

    4 weeks ago

    Pymble, Australia Busways Full time

    Learning & Development Officer Ryde based, supporting our Ryde and Willoughby depots Heavy vehicle driver training and assessment HR drivers licence essential; Cert IV T&A or willingness to obtain About Busways At Busways, our core focus is on quality customer service, stakeholder engagement and employee development. For over 80 years,...

  • Customer Service Officer

    2 weeks ago

    Pymble, New South Wales, Australia Busways Group Full time

    Pymble location - full time hours - onsite role providing phone support 8 hour shifts between 7am and 7pm, Monday to Friday, no weekends Needed - a customer focus | strong admin experience | solid computer skills About Us At Busways, our core focus is on quality customer service, stakeholder engagement and employee development. For over 80 years, we've...

  • Customer Service Officer

    4 weeks ago

    Pymble, Australia Busways Group Full time

    Pymble location - full time hours - onsite role providing phone support 8 hour shifts between 7am and 7pm, Monday to Friday, no weekends Needed - a customer focus | strong admin experience | solid computer skills About Us At Busways, our core focus is on quality customer service, stakeholder engagement and employee...

  • Customer Service Valet

    2 weeks ago

    Pymble, New South Wales, Australia Konica Minolta Business Solutions Australia Full time

    About the roleDue to ongoing success in Managed Services in NSW we are expanding and are seeking a Customer Service Valet - Onsite Support who will attend to the Konica Minolta printing equipment and provide remedial support and exceptional customer service.Requirements:Working onsite at a client based site, you will be fully trained to be responsible...

  • Receptionist / Customer Service

    3 weeks ago

    Pymble, Australia Kieser Full time

    Company Description **Kieser is an integrated Physiotherapy, Rehabilitation, Strength & Conditioning Clinic with a team of Physiotherapists, Exercise Physiologists and Exercise Scientists.** Accelerate your career in customer service and healthcare by joining the Kieser team as their new Client Advisor. This is a concierge customer service role suitable for...

  • Customer Service Advisor

    2 weeks ago

    Pymble, New South Wales, Australia Charterhouse Full time

    Pymble Location - Parking available and close to public transport Multiple roles Available- $55-60K + Super ASAP Start Background/Criminal history checks required Hybrid working once fully trained Must be PR/AU Citizen to be consideredMy client, a leader in the vehicle leasing/fleet management sector, is seeking an experienced Customer Service Advisor for a...

  • Learning & Development Officer- Coffs Harbour

    2 weeks ago

    Pymble, New South Wales, Australia Busways Full time

    Learning & Development Officer Coffs Harbourt based, supporting depots from Yamba to Macksville Heavy vehicle driver training and assessment MR drivers licence essential; Cert IV T&A or willingness to obtain About Us Busways is Australia's largest privately owned bus operator, providing services across NSW, including Western Sydney, North Shore and...

  • Customer Service Valet

    4 weeks ago

    Pymble, Australia Konica Minolta Business Solutions Australia Full time

    About the role Due to ongoing success in Managed Services in NSW we are expanding and are seeking a Customer Service Valet - Onsite Support who will attend to the Konica Minolta printing equipment and provide remedial support and exceptional customer service. **Requirements**: Working onsite at a client based site, you will be fully trained to be...

  • Customer Service Team Member

    4 weeks ago

    Pymble, Australia Bunnings Full time

    At Bunnings, you’ll make a positive difference to our business and beyond. Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online,...

  • Customer Service Valet

    1 month ago

    Pymble, Australia Konica Minolta Business Solutions Australia Full time

    Konica Minolta is innovative, robust and continually evolving. From printing, scanning and copying to cloud storage and robotics, our award-winning products and solutions help companies to transform and move information faster. Our people make this possible. As a Workplace Gender Equality Agency Employee of Choice, we offer workplace flexibility, support...

  • Customer Service Valet

    4 weeks ago

    Pymble, Australia Konica Minolta Business Solutions Australia Full time

    Konica Minolta is innovative, robust and continually evolving. From printing, scanning and copying to cloud storage and robotics, our award-winning products and solutions help companies to transform and move information faster. Our people make this possible. As a Workplace Gender Equality Agency Employee of Choice, we offer workplace flexibility, support...

  • Brand Manager

    2 weeks ago

    Pymble, New South Wales, Australia Bayer ANZ Full time

    Work options: Hybrid2 anchor days + 1 other day in office Join Bayer: Where Vision Meets Action Competitve salary +12% Superannuation + incentive scheme Hybrid work pattern 3 days working from Pymble officeAt Bayer, we're driven by a bold vision: a world where "Health for all, Hunger for none" is a reality. Our mission is fueled by energy, curiosity, and...

  • Venue Manager

    2 weeks ago

    Pymble, New South Wales, Australia ALH Group Full time

    About UsAt Australian Leisure & Hospitality (ALH), we believe in bringing people together and connecting locals to their local pubs, enabling great experiences and positive, memorable moments. We are the largest hospitality provider in Australia, owning and operating venues in over 350 communities across Australia and focused on empowering our teams to bring...

  • Brand Manager

    3 weeks ago

    Pymble, Australia Bayer ANZ Full time

    **Work options**: Hybrid 2 anchor days + 1 other day in office - Join Bayer: Where Vision Meets Action - Competitve salary +12% Superannuation + incentive scheme - Hybrid work pattern - 3 days working from Pymble office At Bayer, we're driven by a bold vision: a world where "Health for all, Hunger for none" is a reality. Our mission is fueled by energy,...

  • Sales Manager, Automotive Aftermarket

    4 weeks ago

    Pymble, Australia Mann+Hummel Full time

    Pymble, Australien | Vertrieb | Berufserfahrene(r) + Berufseinsteiger(in) | Unbefristeter Vertrag | November 23, 2023 **Job Description**: Your Challenge Manage the day-to-day sales activities for a group of customers within MHAU to maintain long term relationships with them. Identify sales opportunities and Implement the defined sales strategies for the...