Customer Service Valet

5 months ago

Pymble, Australia Konica Minolta Business Solutions Australia Full time

About the role
Due to ongoing success in Managed Services in NSW we are expanding and are seeking a Customer Service Valet - Onsite Support who will attend to the Konica Minolta printing equipment and provide remedial support and exceptional customer service.

**Requirements**:
Working onsite at a client based site, you will be fully trained to be responsible for:

- Maintaining print equipment on our client based site to ensure a high standard of copy quality, equipment cleanliness and changing of consumables, in accordance with the agreed services levels.
- Replenishment of paper, toner and other consumables ensuring devices are available for use based on printing demands.
- Ensuring paper stock is managed to agreed levels and ordering inventory based on printing demands.
- Coordinating and performing basic fault preventative servicing and maintaining devices to the highest possible standards.
- Providing scheduled or ad hoc training to in relation to the operation of the printer.
- Providing face to face and occasional over the phone technical support to onsite clients while maintaining a high level of customer service.
- Providing first level response on equipment faults in line with Konica Minolta's customer service values/customer statement of work obligations and escalating specific technical equipment/software issues to Konica Minolta Helpdesk.
- You will be required to hold a valid Working with Children check.

Who are we looking for?
- Experience in providing exceptional customer service, caring about customers and building and maintaining relationships.
- You are professional, proactive, organised, and take pride in your work.
- Experience working in an IT environment,
- Enjoy problem solving and resolving technical issues both with customers and machines.
- A desire to learn - You will have initial and on-going hands-on product training and further IT training in accordance with client requirements to ensure the success of your career at Konica Minolta.

**Benefits**:
What can KM offer you?
You will enjoy a collaborative team culture where you will be supported and empowered to contribute your ideas and identify opportunities to develop your team and yourself. We are dedicated to the values of diversity and inclusion and have a firm commitment to ethical practices and corporate responsibility.
Konica Minolta is committed to providing a working environment that is inclusive and fair to both women and men. Progressive policies such as our domestic violence policy; paid parental leave and flexible workplace policies enable our people to balance work and life responsibilities. We have been thrilled to receive a citation from the Workplace Gender Equality Agency (WGEA) as an Employer of Choice for Gender Equality 5 years in a row.

Equal Opportunities

Join our Team and thrive in an environment built on strong Collaboration, continuous Learning and personal Growth. Every day at Konica Minolta is an opportunity to share your Ideas, influence Change and engage with colleagues from diverse backgrounds and experiences.

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