Customer Care Consultant
7 days ago
About the role:
This role is responsible for providing a positive customer experience by maintaining a solution-orientated approach. You will be able to comfortably respond to customer's changing needs by reviewing care plans, updating service activities and liaising with relevant stakeholders. You can be based in any location around Australia and it’s a 3 month secondment opportunity (January 24 to April 24).
The overall objectives of this role include:
- Drive and maximize billable hours within scope whilst supporting CHSP customer journeys.
- Collaborate with relevant stakeholders to manage requests, complaints and escalations.
- Follow procedures and manage requests according to the information documented in Salesforce or emails.
- Manage incidents, hazards and complaints in alignment to respective policies and escalate where required.
- Ensure all clinical situations are escalated to the appropriate clinical team in an effective and timely manner
- Manage invoicing inquiries, direct debit requests, fee considerations requests.
- Committed to continuous improvement, implementing corrective actions and ensuring organisational compliance.
About you:
- A strong customer experience focus gained through working in CHSP or similar previous role
- Previous demonstrated experience in an office/administration role
- Advanced written and verbal communication skills
- Ability to build strong internal relationships including working within a multidisciplinary team
- Ability to meet deadlines and work under pressure and manage multiple priorities
- Strong organisational and analytical skills
- Ability to work independently and proactively, identifying issues and potential solutions
- Advanced computer skills including word, excel, power point, database management
Next steps:
Please note that this is an internal opportunity only and external candidates will not be considered.
If you are interested in applying, please seek endorsement from your current manager before submitting your updated CV. If you are selected for an interview, a position description will be made available.
Applications close: 5pm, Friday 15th December 2023.
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