Customer Sales consultant

3 weeks ago

Sydney, Australia Impel Management Full time

Join a leading health insurance provider as a Customer Sales Consultant and be a part of a team dedicated to delivering exceptional service to our members. In this role, you will play an essential part in ensuring a positive experience for our customers, providing them with support and assistance from their first interaction through to ongoing care. 

About the Role:

As a Member sales Consultant, you’ll be the first point of contact for valued members, guiding them through their health insurance journey. You will provide personalised service by ensuring each member has a seamless experience.

Key Responsibilities:

  • Manage outbound calls, actively engaging with members to uncover their needs and provide tailored solutions.
  • Proactively reach out to members who may be considering changes to their policies, highlighting benefits and value to encourage retention.
  • Address overdue payments in a professional and friendly manner, reinforcing the importance of maintaining their membership benefits.
  • Deliver exceptional service while identifying opportunities to upsell or cross-sell products that enhance the member experience.
  • Exceed customer expectations by offering solutions that not only resolve inquiries but add value to their membership.
  • Collaborate with the team to share sales strategies and insights that improve retention and overall satisfaction.

What We’re Looking For:

  • Previous experience in a call centre environment
  • Experience in customer retention, or handling inbound/outbound calls
  • Excellent communication and problem-solving skills
  • Strong attention to detail and ability to manage multiple tasks
  • A customer-first mindset with a passion for delivering high-quality service

Why Join Us?

  • Be part of a reputable health insurance provider with a strong commitment to its members
  • Located in Parramatta with easy access to public transport
  • Work in a dynamic and supportive team environment
  • Opportunities for growth and career development

If you’re ready to bring your customer service expertise to a role that makes a real impact, we’d love to hear from you Apply today to become part of a team that puts customer experience at the heart of everything they do.

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