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Customer Care Consultant

3 months ago

Sydney, Australia KinCare Full time

**Job Description** About the role**:
As a key member of the Commonwealth Home Support Programme (CHSP) team, the Customer Care Consultant plays a vital role in supporting our CHSP customers. This program helps older individuals remain independent and continue living in their homes and communities for as long as possible.

In this role, you will coordinate CHSP services, always striving to provide the best experience for our customers. You'll adapt to customers' changing needs by reviewing care plans, updating service activities, and working closely with relevant stakeholders. You will also manage incidents, complaints, and requests in line with company policies and escalate when necessary.

This is a full-time work-from-home opportunity on a 12-month fixed-term contract.

**About you**:
To succeed in this role you will need:

- Strong customer experience focus (ideally from working in a CHSP coordination role or similar).
- Previous experience in office/administration.
- Excellent communication and relationship-building skills.
- Ability to manage multiple priorities, meet deadlines, and work proactively.
- Advanced computer skills, including Word, Excel, PowerPoint, and database management. _Experience with Salesforce is advantageous._

**About KinCare**:
Our vision is to enable elderly Australians to remain living safely in their homes for as long as they wish by providing them with the care and support they need. For over 30 years we’ve been putting our customers at the heart of everything we do and empowering them to live the life they choose.

What truly sets KinCare apart is our people. Joining our team means embarking on a journey where you'll be continually inspired and challenged. Each day you will be surrounded by passionate, committed colleagues and get to build some meaningful connections. You will also receive the support and training you need for a rewarding long-term career.

As a family-oriented company, we prioritise work-life balance, offering flexibility to ensure our team members thrive personally and professionally.
- We are a 2023 Circle Back Initiative Employer - we commit to respond to every applicant._