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Service Desk Team Leader

2 months ago

Adelaide, Australia Harrison McMillan Full time

Join this SA Government department to provide leadership and support across the department as the Service Desk Team Lead.

About the Company
This SA Government agency provides technical support across all information and communication technology systems for the entire department. This is one of the largest SA Government agencies.
Role Overview
Reporting to the Service Desk Manager, the Service Desk Team Lead is responsible for the delivery of customer-centric service within an efficient service desk. You will delivery effective operational business support activities of the team and delivery knowledgeable incident and service request management.

Skills, Knowledge and Experience

  • Prior experience in leadership
  • Extensive experience providing IT support to large environments
  • Knowledge of a service desk environment
  • Excellent communication skills
  • Ability to work under pressure
  • Prior experience in night shift will be beneficial
  • Ability to hold a clearance

For more information please contact Neetu Singh on Neetu.Singh@harrisonmcmillan.com.au

Please note – all applicant resumes must be submitted in Word format only.