Service Desk Team Leader

6 months ago

Adelaide, Australia Chamonix Full time

**Who are we?**

Chamonix IT Solutions is an end-to-end technical services business focused on helping customers to achieve and maintain digital currency to stay competitive in an ever-evolving market. From digital transformation through to complete technical delivery and ongoing managed support, Chamonix has been working with customers across a range of industries for over 12 years to understand where they are on their digital journey, where they need to be and then help them get there.

**We are seeking a dynamic and experienced Service Desk Team Lead to join our growing Managed Services team. If you are passionate about delivering exceptional IT support, possess strong leadership skills, and thrive in a fast-paced environment, we want to hear from you.**

**Responsibilities**:

- **Lead and mentor a team of Service Desk professionals to ensure the delivery of high-quality IT support services.**:

- **Collaborate with clients to understand their business needs and provide proactive solutions.**:

- **Oversee the day-to-day operations of the Service Desk, ensuring timely incident resolution and adherence to service level agreements (SLAs).**:

- **Develop and implement service desk policies, procedures, and standards to ensure consistent and high-quality service delivery**:

- **Monitor and analyse service desk performance metrics to identify areas for improvement and implement corrective actions as needed**:

- **Collaborate with other teams to ensure that service desk operations are aligned with business objectives and priorities**:

- **Manage service desk projects and initiatives to improve service delivery and customer satisfaction**:

- **Maintain a high level of customer satisfaction by ensuring that all service requests are resolved in a timely and professional manner**

**Qualifications**:

- **Minimum of 5 years of experience in service desk operations, with at least 2 years in a leadership role**:

- **Strong background in Microsoft 365 technologies (Intune, AAD, Defender, SharePoint, Teams).**:

- **Proficiency in delivering desktop IT services including support, scripting, patching, automation, policy, security etc.**:

- **Strong understanding of cloud infrastructure and architecture.**:

- **Knowledge of networking, security, and virtualization technologies.**:

- **Excellent communication and interpersonal skills to interact effectively with end-users and cross-functional teams.**:

- **Ability to work under pressure and manage multiple priorities**:

- **ITIL certification is a plus**

**What’s in it for you?**
- **Come to work at the globally recognised Lot Fourteen, a shared space of innovation, culture and arts**:

- **Join a team at the forefront of technology, working on cutting-edge projects that drive innovation.**:

- **Chamonix invests in its employees' development through continuous learning opportunities and career advancement.**:

- **Make a tangible impact on our clients' success by delivering high-quality solutions that address their business challenges.**:

- **Be part of a collaborative and supportive work environment that values diversity and teamwork.**

**What are you waiting for?**

**If this sounds like you and would love to join our team, upload your current CV and cover letter.

  • Team Leader Service Desk

    3 months ago

    Adelaide, Australia SA Government -SOUTH AUSTRALIA POLICE Full time

    **South Australia Police** **Job reference**: 615089 **Location**: 5000 - ADELAIDE BC **Job status**: Ongoing **Eligibility**: Open to Everyone **ASO5 Team Leader Service Desk** **Snippet** An excellent, ongoing opportunity is now available to join SA Police as the Team Leader Service Desk within IS&T. **Your new company** SAPOL’s vision is to provide...

  • Service Desk Team Lead

    6 months ago

    Greater Adelaide SA, Australia NRI Australia Full time

    **Transformative digital solutions take more than IT expertise. They take a partner you can count on. With an eye for precision and the vision to help you progress. Who can move quickly to find the right ways forward - so that you’re always ahead of tomorrow.** **THE OPPORTUNITY**: We are excited to announce a new opportunity for a Service Desk Team...

  • Service Desk Team Lead

    6 months ago

    Adelaide, Australia First Focus Full time

    First Focus is Australia's **best **mid-market Managed Service Provider, bar none. We are growing fast and now have over 270 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to win new clients and evolve our solutions. We pride...

  • Service Desk Analyst

    2 weeks ago

    Adelaide, Australia Talent International Full time

    Service Desk Analyst Expression of Interest Adelaide Based Roles for Contract Opportunities Expression of Interest for Service Desk Positions across multiple contract opportunities Skills and Responsibilities: At least 2 years of Service Desk experience Analyse and resolve site IT operational problems including software and hardware failures Respond to...

  • Senior Service Desk/Operations Officer

    2 weeks ago

    Adelaide, South Australia Talent International Full time

    Job Title: Senior Service Desk/Operations Officer - 24/7 Operations LeaderAbout the Role:Talent International is seeking a highly skilled and experienced Senior Service Desk/Operations Officer to join our team in Adelaide. As a key member of our 24/7 Service Desk and Operations team, you will be responsible for managing system events, incidents, service...

  • Service Desk

    4 weeks ago

    Adelaide, Australia ASG Group Full time

    Transformative digital solutions take more than IT expertise. They take a partner you can count on. With an eye for precision and the vision to help you progress. Who can move quickly to find the right ways forward – so that you’re always ahead of tomorrow.THE OPPORTUNITY:An exciting opportunity has arisen for a customer experience lead within our...

  • Administration Team Leader

    3 months ago

    Greater Adelaide SA, Australia Royal Flying Doctor Service Full time

    **Administration Team Leader** - **Join Australia’s most reputable charity** - **Full time, Permanent position located in Adelaide** - **Free parking and salary packaging options available!** **About the Royal Flying Doctor Service South Australia / Northern Territory (RFDS SA/NT)** We are trusted leaders in providing aeromedical and primary health care...

  • Service Desk

    4 weeks ago

    Greater Adelaide SA, Australia NRI Australia Full time

    **Transformative digital solutions take more than IT expertise. They take a partner you can count on. With an eye for precision and the vision to help you progress. Who can move quickly to find the right ways forward - so that you’re always ahead of tomorrow.** **THE OPPORTUNITY**: An exciting opportunity has arisen for a customer experience lead within...

  • Service Desk Agent

    6 months ago

    Adelaide, Australia Datacom Full time

    Our Why Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. About the Role Our Service Desk Agents are the first point of contact for our clients. No two days will be the same as you’ll be proactively problem solving any...

  • Service Desk Operations Lead

    3 weeks ago

    Adelaide, South Australia Talent International Full time

    Job Title: Service Desk Operations LeadAbout the Role:We are seeking a highly skilled and experienced Service Desk Operations Lead to join our team at Talent International. As a key member of our operations team, you will be responsible for managing system events, incidents, service requests, and customer inquiries.About You:To be successful in this role,...

  • Customer Experience Lead

    2 weeks ago

    Adelaide, South Australia ASG Group Full time

    Embark on a transformative career journey as a Customer Experience Lead within our dynamic National Service Desk team in Adelaide's CBD.The Opportunity:We are seeking an experienced leader to champion exceptional customer experiences, engage with stakeholders, and manage a team of analysts. If you're passionate about delivering outstanding customer service...

  • Ict Service Desk Officer

    6 months ago

    Greater Adelaide SA, Australia HAYS Full time

    A 6-month government contract opportunity for a Service Desk Officer based in Adelaide **Your new company** This government department offers a wide range of services to the public with the aim of creating a secure and peaceful environment by reducing crime and disorder. It is a large and complex organization that is constantly under public scrutiny and...

  • Service Desk Agent

    6 months ago

    Adelaide CBD, Australia Datacom Full time

    Your Future at Datacom At Datacom we’re committed to developing, retaining, and promoting diverse talent. We want to help you grow your current skills and give you the opportunity to learn and develop brand new ones. Have a qualification in IT and looking for your entry to the industry? We promise to provide you with a supportive environment while learning...

  • Service Desk Analyst

    6 months ago

    Greater Adelaide SA, Australia Hudson Australia Full time

    **Job Opportunity: Experienced Service Desk Analyst** We are seeking a skilled and dedicated **Service Desk Analyst** to join our team, providing crucial support during our peak teaching and student recruitment periods. **Key Responsibilities**: - Provide support for both Windows and Mac operating systems. - Manage Active Directory and Office 365. -...

  • Customer Experience Lead for National Service Desk

    2 weeks ago

    Adelaide, South Australia ASG Group Full time

    Embark on a transformative career journey with NRI, where you will champion the customer experience and lead a dynamic team of analysts. As a Customer Experience Lead for our National Service Desk, you will play a pivotal role in shaping the future of digital solutions and driving business growth.About the Role:As a seasoned leader with a passion for...

  • Service Desk Administrator

    6 months ago

    Adelaide Region SA, Australia Cleared ICT Full time

    Location: - Adelaide - Sectors: - Cyber Security, Engineering, ICT - Employment type: - Contract - Salary: - Negotiable - Contact name: - Daniel Crowe- Job reference: - BBBH1638_1700799427 - Published: - 34 minutes ago Cleared are working with one of the largest defence contractors in Australia and are looking to speak to Service Desk Administrators...

  • Service Desk Technician

    2 weeks ago

    Adelaide, Australia Babcock International Full time

    **Service Desk Technician**: - Location: Adelaide, SA, AU, 5000- Onsite or Hybrid: - Commence your IT journey with Babcock and build valuable skills. - Gain hands-on experience while enjoying flexible hours. - Provide 1st line support and grow your tech career. **About the Role** Are you early in your IT career and ready to take the next step? Babcock is...

  • Service Desk Operator

    7 months ago

    Greater Adelaide SA, Australia Westpac Banking Corporation Full time

    Service Desk Operator - **Service Desk Operator**: - **Adelaide Based**: - **Permanent Part Time Position** **How will I help?** Are you passionate about technology and eager to embark on a dynamic career in the heart of the financial sector? Look no further! We are seeking talented individuals for the role of IT Service Desk Operator. This role is the...

  • Service Desk Analyst

    6 months ago

    Adelaide Region SA, Australia HAYS Full time

    Multiple 4-6 month Government contract opportunities available for Service Desk Analysts based in Adelaide. **Your new company** This well-known and reputable organisation is currently dealing with high demand in their service desk and looking to add to their team. **Your new role** - Providing L1 Support including password reset, account setups, printer...

  • Service Desk Operator

    6 months ago

    Greater Adelaide SA, Australia Westpac Group Full time

    **Service Desk Operator**: - **Adelaide Based**: - **Permanent Part Time Position** **How will I help?** Are you passionate about technology and eager to embark on a dynamic career in the heart of the financial sector? Look no further! We are seeking talented individuals for the role of IT Service Desk Operator. This role is the entry-point to a range of...