Service Desk Team Leader

4 months ago

Adelaide, Australia Chamonix Full time

**Who are we?**

Chamonix IT Solutions is an end-to-end technical services business focused on helping customers to achieve and maintain digital currency to stay competitive in an ever-evolving market. From digital transformation through to complete technical delivery and ongoing managed support, Chamonix has been working with customers across a range of industries for over 12 years to understand where they are on their digital journey, where they need to be and then help them get there.

**We are seeking a dynamic and experienced Service Desk Team Lead to join our growing Managed Services team. If you are passionate about delivering exceptional IT support, possess strong leadership skills, and thrive in a fast-paced environment, we want to hear from you.**

**Responsibilities**:

- **Lead and mentor a team of Service Desk professionals to ensure the delivery of high-quality IT support services.**:

- **Collaborate with clients to understand their business needs and provide proactive solutions.**:

- **Oversee the day-to-day operations of the Service Desk, ensuring timely incident resolution and adherence to service level agreements (SLAs).**:

- **Develop and implement service desk policies, procedures, and standards to ensure consistent and high-quality service delivery**:

- **Monitor and analyse service desk performance metrics to identify areas for improvement and implement corrective actions as needed**:

- **Collaborate with other teams to ensure that service desk operations are aligned with business objectives and priorities**:

- **Manage service desk projects and initiatives to improve service delivery and customer satisfaction**:

- **Maintain a high level of customer satisfaction by ensuring that all service requests are resolved in a timely and professional manner**

**Qualifications**:

- **Minimum of 5 years of experience in service desk operations, with at least 2 years in a leadership role**:

- **Strong background in Microsoft 365 technologies (Intune, AAD, Defender, SharePoint, Teams).**:

- **Proficiency in delivering desktop IT services including support, scripting, patching, automation, policy, security etc.**:

- **Strong understanding of cloud infrastructure and architecture.**:

- **Knowledge of networking, security, and virtualization technologies.**:

- **Excellent communication and interpersonal skills to interact effectively with end-users and cross-functional teams.**:

- **Ability to work under pressure and manage multiple priorities**:

- **ITIL certification is a plus**

**What’s in it for you?**
- **Come to work at the globally recognised Lot Fourteen, a shared space of innovation, culture and arts**:

- **Join a team at the forefront of technology, working on cutting-edge projects that drive innovation.**:

- **Chamonix invests in its employees' development through continuous learning opportunities and career advancement.**:

- **Make a tangible impact on our clients' success by delivering high-quality solutions that address their business challenges.**:

- **Be part of a collaborative and supportive work environment that values diversity and teamwork.**

**What are you waiting for?**

**If this sounds like you and would love to join our team, upload your current CV and cover letter.

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