Ict Service Desk Officer
6 months ago
A 6-month government contract opportunity for a Service Desk Officer based in Adelaide
**Your new company**
This government department offers a wide range of services to the public with the aim of creating a secure and peaceful environment by reducing crime and disorder. It is a large and complex organization that is constantly under public scrutiny and accountability due to the nature of its operations. This department provides services to more than 100 locations across the state, 24 hours a day.
**Your new role**
The Service Desk Officer is responsible for providing efficient first-level ICT advice and support to all areas of this Department. They offer customer-centric services to assist end-users in effectively utilizing technology to perform their duties.
- Provisioning access to systems and printers.
- Documenting, tracking, updating and analysing customer requests and escalating cases to appropriate support areas within the department and external providers as appropriate.
- Monitoring escalated cases and advising customers on the status of their outstanding matters
- Reporting to the Team Leader any issues of concern (such as high impact incidents; or high occurrences of similar incidents or requests; or excessive consumption of resources).
**What you'll need to succeed**
- Experience in a customer service environment directly responsible for resolving clients’ ICT incidents and requests; and effectively managing multiple tasks without direct supervision.
- Proven ability to communicate effectively both verbally and in writing, with a wide range of people from technical and non-technical backgrounds and to share technical knowledge and skills with colleagues.
- Well developed keyboard skills in relation to speed, accuracy and formatting.
- Experience with Service Desk support software and processes including remote support tools; and familiarity with various call logging software and ITSM principles.
- Tertiary qualifications in computing and/or certification in accredited computer training.
**What you need to do now**
At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
2840392
-
Service Desk Administrator
7 months ago
Adelaide Region SA, Australia Cleared ICT Full timeLocation: - Adelaide - Sectors: - Cyber Security, Engineering, ICT - Employment type: - Contract - Salary: - Negotiable - Contact name: - Daniel Crowe- Job reference: - BBBH1638_1700799427 - Published: - 34 minutes ago Cleared are working with one of the largest defence contractors in Australia and are looking to speak to Service Desk Administrators...
-
Ict Service Desk Support Officer
1 month ago
Greater Adelaide SA, Australia Australian Government - Department of Climate Change, Energy, the Environment and Water Full timeAPS 3 - $66,422 - $74,302 & APS 4 - $74,882 - $81,521 - Information and Communications Technology - Adelaide - SA, Brisbane - QLD, Canberra - ACT, Darwin - NT, Hobart - TAS, Melbourne - VIC, Perth - WA, Sydney - NSW Do you want to love where you work, who you work with and want to contribute to Australia’s climate change and energy agenda? Staff in the...
-
Service Desk Officer
7 months ago
Greater Adelaide SA, Australia HAYS Full timeA 3-6 month contract for a Government Department based in Adelaide. **Your new company** This SA Government Department supports Central and Local Health Networks to deliver ICT services. **Your new role** Reporting to the team lead, the Service Desk Officers will be required to deliver ICT support services for procurement/ financial related systems...
-
Service Desk Officer
6 months ago
Adelaide Region SA, Australia HAYS Full timeA 6-Month contract with a highly regarded organisation based in Northern suburbs of Adelaide **Your new company** This well regraded SA government department has a friendly and supportive culture. They are currently dealing with high demand in their service desk and looking to add to their team. Their focus is communication and customer service. **Your...
-
Aso3 - Ict Service Desk Analyst
2 months ago
Adelaide, Australia SA Government -DEPARTMENT FOR EDUCATION Full time**Department for Education** **Job reference**: 626144 **Location**: 5000 - ADELAIDE **Job status**: Long Term Contract **Eligibility**: Open to Everyone **Why work with us**: Every child and young person deserves a great education. We have a strategy that aims to unlock every child’s potential now and into the future, one that in partnership with...
-
Ict Service Desk Coordinator
6 months ago
Greater Adelaide SA, Australia Synaco Global Recruitment Full time**Our Company** Synaco is part of a large multinational recruitment organisation providing human resources solutions to multiple industries in over 18 countries worldwide. The company has seen extraordinary growth in Australia over the last 10 years, and we currently payroll over 1500 employees per month. The organisation's culture is 100% values and...
-
Aps 4 Service Desk Officer
6 months ago
Greater Adelaide SA, Australia Department of Veterans' Affairs Full timeSalary Range: $79,764 - $85,074 + Attractive Superannuation Open Arms is the gateway for veterans and their families to access services, including counselling, to improve their mental health and wellbeing. It promotes and provides mental health and wellbeing services toward improved outcomes and quality of life for veterans and their families. This is...
-
Ict Support Officer
6 months ago
Greater Adelaide SA, Australia MCMAHON SERVICES Full time**Professional Growth and Development**: - **Collaborative and Supportive Work Environment**: - **Diverse and Impactful Responsibilities**: At McMahon Services, our IT team is the backbone of our technological operations, playing a crucial role in supporting and enhancing the productivity of our entire organisation. We manage a diverse and dynamic IT...
-
Service Desk Officer
6 months ago
Greater Adelaide SA, Australia HAYS Full timeA 6-month Government contract opportunity for a Service Desk Officer (Night Shift) based in Adelaide **Your new company** This well-known and reputable organisation is currently dealing with high demand in their service desk and looking to add to their team. **Your new role** - Providing L1 Support including password reset, account setups, printer issues,...
-
Ict Support Team Leader
1 month ago
Greater Adelaide SA, Australia Australian Government - Department of Climate Change, Energy, the Environment and Water Full timeAPS 6 - $91,944 - $104,393 - Information and Communications Technology Division - Adelaide - SA, Brisbane - QLD, Canberra - ACT, Darwin - NT, Hobart - TAS, Melbourne - VIC, Perth - WA, Sydney - NSW Do you want to love where you work, who you work with and want to contribute to Australia’s climate change and energy agenda? Staff in the ICT division are...
-
Ict Regional Service Management Officer
6 months ago
Greater Adelaide SA, Australia Department of Agriculture, Fisheries and Forestry Full timeAPS 6 - $91,944 - $104,393 per annum plus superannuation - Digital Services Division - Adelaide, SA,Brisbane, QLD,Cairns, QLD,Darwin, NT,Melbourne, VIC,Perth, WA,Sydney, NSW - _High impact ICT service delivery role in a diverse federal government department _ - _Based regionally in a national team, supporting our business all over Australia _ - _Ideal for...
-
Service Desk Analyst
7 months ago
Greater Adelaide SA, Australia SkyCity Entertainment Group Full timeSkyCity Adelaide is currently seeking a dedicated **Service Desk Analyst** to join our team. If you thrive on assisting users, solving technical challenges, and ensuring smooth ICT operations, this role is perfect for you! **_ So, what does this opportunity look like?_** **_ What you will look like?_** **What's in it for you?** Besides working with great...
-
Aps 6 Service Desk Technical Lead
2 months ago
Greater Adelaide SA, Australia Department of Veterans' Affairs Full timeSalary Range: $97,735 - $110,982 + Attractive Superannuation **Duties** - Engage with the vendor responsible for providing Open Arms’ client management system; resolving technical issues as they appear - Review potential cybersecurity issues and approach them with the appropriate level of risk - Ensure vendors comply with DVA ICT security policies and...
-
As03 Ict Support Officer
6 months ago
Greater Adelaide SA, Australia HAYS Full timeJoin the Auditor-General’s Department as an ASO3 ICT Support Officer in an ongoing role. **Your new company** The Auditor-General’s Department are a trusted and independent body that ensure government accountability, whilst influencing stronger performance outcomes for the public sector in South Australia. The department have 120+ employees split...
-
Service Desk Analyst
6 months ago
Greater Adelaide SA, Australia Hudson Australia Full time**Job Opportunity: Experienced Service Desk Analyst** We are seeking a skilled and dedicated **Service Desk Analyst** to join our team, providing crucial support during our peak teaching and student recruitment periods. **Key Responsibilities**: - Provide support for both Windows and Mac operating systems. - Manage Active Directory and Office 365. -...
-
Ict Support Officer
6 months ago
Greater Adelaide SA, Australia HAYS Full timeAn opportunity for an ICT Support Officer based in Adelaide Hills for an initial 6-month contract **Your new company** The organization in South Australia is responsible for managing the public education system in the state. Their goal is to provide world-class primary and secondary education in all areas of the curriculum, while also working closely with...
-
Ict Support Officer
6 months ago
Adelaide Region SA, Australia HAYS Full timeA 6-Month contract for an ICT Support Officer at a highly regarded SA Government department based in Adelaide **Your new company** This SA Government Department is based in the Northern subarbs of Adelaide, and they are on the lookout for an ICT Support Officer to join their team. **Your new role** The ICT Support Officer works under the Senior ICT...
-
Service Desk Officer
6 months ago
Adelaide Region SA, Australia HAYS Full timeA 2-month Service Desk Officer role for a SA Government department based in Adelaide **Your new company** This SA Government Department is based in the Adelaide CBD and they are in the lookout for Service Desk Officer to join their team. **Your new role** You will provide first level IT support and customer service to internal staff. You will handle IT...
-
IT Service Support Officer
7 months ago
Adelaide Region SA, Australia Federal Court of Australia Full time**Position Overview** This position is responsible for providing 1st and 2nd level IT support to the Federal Court of Australia, Federal Circuit and Family Court of Australia and National Native Title Tribunal’s (NNTT) judiciary and staff. The IT Service Desk is the initial point of call for users of IT services provided by the Information Technology...
-
Ict End User Support Officer
1 month ago
Greater Adelaide SA, Australia Australian Government - Department of Climate Change, Energy, the Environment and Water Full timeAPS 5 - $81,690 - $89,615 & APS 6 - $91,944 - $104,393 - Information and Communications Technology Division - Adelaide - SA, Brisbane - QLD, Canberra - ACT, Darwin - NT, Hobart - TAS, Melbourne - VIC, Perth - WA, Sydney - NSW Our ICT staff are dedicated to delivering an exceptional customer experience for our stakeholders across Australia. They are...