IT Service Desk Analyst

4 weeks ago


Adelaide, South Australia Relationships Australia South Australia Full time
Job Title: IT Service Desk Analyst

We are seeking an experienced IT Service Desk Analyst to join our Information Technology & Data Management team at Relationships Australia South Australia.

About the Role

The IT Service Desk Analyst will be the level-1 support contact for all IT support queries at RASA, providing technical assistance and troubleshooting for a medium-sized technology environment. This role is integral to the smooth operations of the support services across the organisation, ensuring high-quality operational support is provided to all program and service teams at RASA.

Key Responsibilities
  • Provide level 1 support to resolve incident, problems, and requests;
  • Comply with the company's security and compliance requirements;
  • Provide instruction and support for basic computer and peripheral hardware operation;
  • Create, maintain, and update RASA-specific application information as part of enabling level-0 self-help and user-retrieved information.
Requirements
  • Bachelor's degree (AQF Level 7) in IT, Networking, or Computer Science or equivalent industry certification;
  • 2-years or more, working experience as a Service Desk Analyst or on an IT Help desk;
  • Experience working within an ITIL framework and implementing ITIL best practices and processes (desirable).
What We Offer

Relationships Australia South Australia is a not-for-profit, secular, community organisation, helping people to overcome difficulties and bring about positive change in their lives. We offer services for families, couples, and individuals of all ages, backgrounds, and abilities. As an employee, you will be part of a supportive and inclusive culture that values diversity, respect, belonging, and learning.

We offer a competitive annual salary, Super, and Salary Packaging* (to increase your take-home pay). Located in Adelaide with potential for flexible working, this role is an excellent opportunity to join a dynamic team and make a difference in the lives of our clients.

*How Salary Packaging can increase your take-home pay

Salary packaging is an entitlement granted by the Federal Government to workers in approved non-government and health organisations. Salary packaging can increase your take-home salary by creating tax-free earnings. In effect, $15,899 of your wage can be paid tax-free in each fringe benefit tax year. This 'tax-free' amount is in addition to the tax-free threshold of $18,200 for income.

Follow the link to the Salary Packaging information provided by AccessPay, our chosen provider, to find out more.

About RASA

Relationships Australia South Australia (RASA) is a not-for-profit, secular, community organisation, helping people to overcome difficulties and bring about positive change in their lives. We offer services for families, couples, and individuals of all ages, backgrounds, and abilities. To find out more about RASA, go to rasa.org.au.



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