IT Service Desk Analyst
4 weeks ago
We are seeking an experienced IT Service Desk Analyst to join our Information Technology & Data Management team at Relationships Australia South Australia.
About the RoleThe IT Service Desk Analyst will be the level-1 support contact for all IT support queries at RASA, providing technical assistance and troubleshooting for a medium-sized technology environment. This role is integral to the smooth operations of the support services across the organisation, ensuring high-quality operational support is provided to all program and service teams at RASA.
Key Responsibilities- Provide level 1 support to resolve incident, problems, and requests;
- Comply with the company's security and compliance requirements;
- Provide instruction and support for basic computer and peripheral hardware operation;
- Create, maintain, and update RASA-specific application information as part of enabling level-0 self-help and user-retrieved information.
- Bachelor's degree (AQF Level 7) in IT, Networking, or Computer Science or equivalent industry certification;
- 2-years or more, working experience as a Service Desk Analyst or on an IT Help desk;
- Experience working within an ITIL framework and implementing ITIL best practices and processes (desirable).
Relationships Australia South Australia is a not-for-profit, secular, community organisation, helping people to overcome difficulties and bring about positive change in their lives. We offer services for families, couples, and individuals of all ages, backgrounds, and abilities. As an employee, you will be part of a supportive and inclusive culture that values diversity, respect, belonging, and learning.
We offer a competitive annual salary, Super, and Salary Packaging* (to increase your take-home pay). Located in Adelaide with potential for flexible working, this role is an excellent opportunity to join a dynamic team and make a difference in the lives of our clients.
*How Salary Packaging can increase your take-home pay
Salary packaging is an entitlement granted by the Federal Government to workers in approved non-government and health organisations. Salary packaging can increase your take-home salary by creating tax-free earnings. In effect, $15,899 of your wage can be paid tax-free in each fringe benefit tax year. This 'tax-free' amount is in addition to the tax-free threshold of $18,200 for income.
Follow the link to the Salary Packaging information provided by AccessPay, our chosen provider, to find out more.
About RASA
Relationships Australia South Australia (RASA) is a not-for-profit, secular, community organisation, helping people to overcome difficulties and bring about positive change in their lives. We offer services for families, couples, and individuals of all ages, backgrounds, and abilities. To find out more about RASA, go to rasa.org.au.
-
IT Service Desk Analyst
4 weeks ago
Adelaide, South Australia Relationships Australia South Australia Full timeJob Title: IT Service Desk AnalystWe are seeking an experienced IT Service Desk Analyst to join our Information Technology & Data Management team at Relationships Australia South Australia (RASA).About the RoleThe IT Service Desk Analyst will be the level-1 support contact for all IT support queries at RASA, providing technical assistance and troubleshooting...
-
IT Service Desk Analyst
4 weeks ago
Adelaide, South Australia Relationships Australia South Australia Full timeJob Title: IT Service Desk AnalystWe are seeking an experienced IT Service Desk Analyst to join our Information Technology & Data Management team at Relationships Australia South Australia (RASA).About the RoleThe IT Service Desk Analyst will be the level-1 support contact for all IT support queries at RASA, providing technical assistance and troubleshooting...
-
IT Service Desk Analyst
4 weeks ago
Adelaide, South Australia Relationships Australia South Australia Full timeAbout the RoleWe are seeking an IT Service Desk Analyst to join our Information Technology & Data Management team at Relationships Australia South Australia (RASA). As a key member of our team, you will be responsible for providing level 1 support to resolve incidents, problems, and requests, as well as complying with the company's security and compliance...
-
ICT Service Desk Analyst
4 weeks ago
Adelaide, South Australia Peoplebank Australia Ltd Full timeJob Title: ICT Service Desk AnalystWe are seeking an experienced ICT Service Desk Analyst to join our client's team in the Adelaide CBD. As a key member of the weekend shift team, you will provide first-level ICT support to a large internal user base for desktop and business-critical systems.Key Responsibilities:Provide effective and knowledgeable incident...
-
IT Service Desk Analyst
4 weeks ago
Adelaide, South Australia Relationships Australia South Australia Full timeAbout the RoleWe are seeking an IT Service Desk Analyst to join our Information Technology & Data Management team at Relationships Australia South Australia (RASA). As a key member of our team, you will be responsible for providing level 1 support to resolve incidents, problems, and requests, as well as complying with the company's security and compliance...
-
ICT Service Desk Analyst
4 weeks ago
Adelaide, South Australia Peoplebank Australia Ltd Full timeJob Title: ICT Service Desk AnalystWe are seeking an experienced ICT Service Desk Analyst to join our client's team in the Adelaide CBD. As a key member of the weekend shift team, you will provide 1st level ICT support to a large internal user base for desktop and business-critical systems.Key Responsibilities:Provide effective and knowledgeable incident and...
-
Service Desk Operator
2 weeks ago
Adelaide, South Australia Westpac Group Full timeAbout the RoleWe are seeking an experienced Service Desk Operator to join our team at the Westpac Group. In this role, you will be responsible for providing exceptional customer service to our internal customers, resolving technology issues in a timely and efficient manner, and working collaboratively with our team to drive the evolution of our service...
-
Service Desk Expert
6 days ago
Adelaide, South Australia First Focus Full timeJob DescriptionFirst Focus is a leading Managed Service Provider in Australia, with a strong focus on delivering exceptional IT solutions to mid-tier clients. We are seeking an experienced Service Desk Expert to join our team in South Australia.About the RoleProvide remote service desk support to a variety of environments, including Microsoft Azure, AD, and...
-
Service Desk Specialist
3 weeks ago
Adelaide, South Australia Westpac Group Full timeJob SummaryWe are seeking a highly motivated and customer-focused Service Desk Specialist to join our team at Westpac Group. As a key member of our IT support team, you will be responsible for providing exceptional service and support to our internal customers, addressing technology issues with enthusiasm and efficiency, and driving the evolution of our...
-
IT Service Desk Specialist
20 hours ago
Adelaide, South Australia First Focus Full time{"Benefits": "At First Focus, we believe that our employees are our greatest asset. That’s why we offer a range of benefits that will help you grow professionally and personally.A competitive salary package, including a base salary between $75k and $80k, plus superannuationAccess to Uprise, a 24/7 employee assistance program that includes coaching sessions...
-
Service Desk Expert
6 days ago
Adelaide, South Australia First Focus Full timeAt First Focus, we're dedicated to providing exceptional Managed Services to our clients. As a key member of our team, you'll play a vital role in delivering high-quality support and ensuring our clients receive the best possible experience.The ideal candidate will possess a deep understanding of Managed Services, with a strong background in IT support and a...
-
Customer Service Representative
3 weeks ago
North Adelaide, South Australia Next Gen Health & Lifestyle Clubs Full timeAre you looking for a challenging and rewarding role in a dynamic environment?We have an exciting opportunity for a Receptionist to join our team at Next Gen Health & Lifestyle Clubs.The successful candidate will be the first point of contact for visitors to the club, providing exceptional customer service and ensuring a warm and welcoming experience.Key...
-
Tech Career Starter
3 weeks ago
Adelaide, South Australia Westpac Group Full timeAbout the RoleWe are seeking a talented and motivated individual to join our team as a Support Analyst. As a Support Analyst, you will play a key role in providing technical support to our internal customers and ensuring the smooth operation of our Service Desk.Key ResponsibilitiesProvide technical support to internal customers via phone, email, and...
-
Front Desk Associate
6 days ago
Adelaide, South Australia IBIS Full timeKey ResponsibilitiesDeliver exceptional guest service by welcoming and checking in guests, responding to their queries and resolving any issues that may arise.Manage the front desk operations, including handling guest communications, processing reservations, and maintaining accurate records.Work effectively in a fast-paced environment, prioritizing tasks and...
-
Front Desk Associate
2 weeks ago
Adelaide, South Australia IBIS Full timeKey Responsibilities:Provide exceptional customer service to guests, ensuring a warm and welcoming experience.Manage front desk operations, including check-in, check-out, and guest inquiries.Communicate effectively with hotel teams, including food and beverage, maintenance, and housekeeping.Process reservations, handle guest complaints, and resolve issues...
-
IT Support Specialist
1 month ago
Adelaide, South Australia First Focus IT Pty Full timeFirst Focus IT Pty is recognized as Australia's leading mid-market Managed Service Provider, experiencing rapid growth with a workforce exceeding 270 across various regions including Australia, New Zealand, the Philippines, South Africa, and Ireland. With over 15 years of consistent expansion, we are dedicated to enhancing our service offerings and...
-
Senior Commercial Operations Analyst
3 weeks ago
Adelaide, South Australia Beach Energy Full time{"title": "Commercial Operations Role", "subtitle": "Beach Energy is seeking a Commercial Operations Analyst to join our Corporate Strategy and Commercial Division in Adelaide.", "content": "As a key member of our Short-Term Markets and Trading team, you will be engaged in a wide range of commercial, marketing, and trading activities associated with Beach's...
-
IT Support Specialist
1 month ago
Adelaide, South Australia First Focus IT Pty Full timeFirst Focus IT Pty is recognized as Australia's leading mid-market Managed Service Provider, boasting a rapidly expanding team of over 270 professionals across various regions including Australia, New Zealand, the Philippines, South Africa, and Ireland. With a solid foundation of over 15 years of steady growth, we continue to attract new clients and enhance...
-
IT Support Specialist
1 month ago
Adelaide, South Australia First Focus IT Pty Full timeFirst Focus IT Pty is recognized as Australia's premier mid-market Managed Service Provider, with a robust growth trajectory and a dedicated workforce of over 270 professionals across various regions including Australia, New Zealand, the Philippines, South Africa, and Ireland. With more than 15 years of consistent advancement, we are committed to enhancing...
-
IT Support Specialist
1 month ago
Adelaide, South Australia First Focus IT Pty Full timeFirst Focus IT Pty is recognized as Australia's leading mid-market Managed Service Provider, with a robust team of over 270 professionals spread across Australia, New Zealand, the Philippines, South Africa, and Ireland. With more than 15 years of steady growth, we are a reliable and focused organization that continues to attract new clients and enhance our...